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Home My WebLink AboutD-2185-14 2015 City Salaries As Amended Sponsor: Councilors Seidensticker and Snyder ORDINANCE D-2185-14 AS AMENDED AN ORDINANCE OF THE COMMON COUNCIL OF THE CITY OF CARMEL, INDIANA, FIXING SALARIES OF APPOINTED OFFICERS AND EMPLOYEES OF THE CITY OF CARMEL,INDIANA,FOR THE YEAR 2015 BE IT ORDAINED BY THE COMMON COUNCIL OF THE CITY OF CARMEL, INDIANA, THAT: I, James Brainard, Mayor of the City of Cannel, Indiana, as required by Indiana Code 36-4-7-3 and Indiana Code 36-8-3-3, do hereby fix the maximum salaries and pay schedule of appointed officers and employees of the City of Carmel, Indiana, beginning December 20, 2014, and continuing thereafter until December 18, 2015, and request that such salary rates be approved by the Common Council as follows: 1. POLICE CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY CHIEF 4354.73 ASSISTANT CHIEF 3723.25 MAJOR 3426.19 LIEUTENANT 2972.96 SERGEANT 2670.81 FIRST CLASS/MASTER PATROL OFFICER 2455.62 PATROL OFFICER 2368.62 ACCREDITATION ADMINISTRATOR 2670.81 CRIME SCENE SPECIALIST 2670.81 RECORDS SYSTEMS ADMINISTRATOR 2519.73 AUTO MECHANIC I 2217.46 QUARTERMASTER 2217.46 AUTO MECHANIC II 2066.42 ANIMAL CONTROL SPECIALIST 1915.35 OFFICE ADMINISTRATOR 1915.35 SPECIAL INVESTIGATIONS ADMINISTRATOR 1915.35 RECORDS SUPERVISOR 1915.35 ADMINISTRATIVE ASSISTANT I 1764.27 COMMUNITY RESOURCE SPECIALIST 1764.27 PROPERTY/EVIDENCE ROOM CLERK 1764.27 RECORDS CLERK 1613.19 ADMINISTRATIVE ASSISTANT II 1613.19 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR a. Designated Field Training Officers shall, at the request of the Chief of Police, be entitled to receive up to five dollars ($5.00) per hour for performing the duties associated with these functions, in addition to all other forms of compensation. VERSION A-9/18/14 1 Sponsor: Councilors Seidensticker and Snyder b. Accident Investigators, Certified Instructors and DARE Officers shall, at the request of the Chief of Police, be entitled to receive up to three dollars ($3.00) per hour for performing the duties associated with these functions, in addition to all other forms of compensation. c. A Police Officer who demonstrates a specified level of fluency in an approved foreign language shall receive an additional fifteen hundred dollars($1,500.00)per year, in addition to all other forms of compensation. All such pay must be approved by the Chief of Police and the Director of Human Resources. To continue receiving this compensation, the Officer is required to maintain fluency, and may be periodically re-tested. d. Police Department employees who meet criteria specified by the Carmel Police Department Rules and Regulations may qualify for the specialty pay specified below, in addition to all other forms of compensation: INVESTIGATOR* UP TO $2500.00 PER YEAR SCHOOL RESOURCE OFFICER* UP TO $2500.00 PER YEAR PERSONNEL SPECIALIST/FTO COORDINATOR* UP TO $2500.00 PER YEAR FIREARMS RANGE/TRAINING COORDINATOR* UP TO $2500.00 PER YEAR EMERGENCY RESPONSE TEAM UP TO $1500.00 PER YEAR ADVANCED ACCIDENT INVESTIGATOR** UP TO$1500.00 PER YEAR MOTORCYCLE/TRAFFIC OFFICER* UP TO $1500.00 PER YEAR FIELD EVIDENCE TECHNICIAN* UP TO $1000.00 PER YEAR DRUG RECOGNITION OFFICER* UP TO $1000.00 PER YEAR IDACS COORDINATOR* UP TO $1000.00 PER YEAR CHILD SAFETY SEAT TECHNICIAN* UP TO$1000.00 PER YEAR *Non-supervisory personnel only **Officers receiving Accident Investigator hourly pay are not eligible for this specialty P h' Each Police Department employee shall be entitled to receive only one (1) type of specialty pay at any given time. The employee shall receive the highest specialty pay for which he or she is eligible. All specialty pay shall cease when an employee no longer performs the duties associated with the pay or no longer meets the qualifications for such pay, whether the change results from the decision/action of the City or of the employee. e. A Carmel Police Officer who is assigned Operations Division Patrol primary on-call duties between the hours of 5:00 AM and 5:00 PM, or 5:00 PM and 5:00 AM, is eligible for on- call pay at a flat rate of ten dollars($10.00)per shift for regular weekdays and twenty-five dollars ($25.00)per shift for Saturday, Sunday and City Holidays, in addition to all other forms of compensation.Eligibility for on-call pay shall be determined by the department's on-call .olic P Y Exempt employees are not eligible p g ble for on-call pay. f. Following twelve (12) full months of employment, each officer of the Carmel Police Department shall be eligible for an annual clothing allowance of fourteen hundred dollars ($1400.00), the entirety to be paid in a lump sum on or before April 1. Such payment shall be treated as taxable income. g. Police Officers shall be exempted from Social Security as outlined in Carmel City Code Sec.2-56(d)(6). VERSION A-9/18/14 2 Sponsor: Councilors Seidensticker and Snyder 2. FIRE CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY CHIEF 4354.73 ASSISTANT CHIEF 3723.35 BATTALION CHIEF 3275.12 EMS CHIEF 3275.12 FIRE MARSHAL 3275.12 SAFETY CHIEF 3275.12 TRAINING CHIEF 3275.12 COMMUNICATIONS CHIEF 3275.12 APPARATUS AND MAINTENANCE CHIEF 3275.12 PUBLIC EDUCATION OFFICER 3124.04 DEPUTY FIRE MARSHAL 2972.96 CAPTAIN 2972.96 LIEUTENANT 2670.81 ENGINEER 2519.73 FIRST CLASS/MASTER FIREFIGHTER 2455.62 FIREFIGHTER 2368.62 EXECUTIVE DIVISION MANAGER 2821.88 ACCREDITATION ADMINISTRATOR 2670.81 QUARTERMASTER 2217.46 MECHANIC I 2217.46 OFFICE ADMINISTRATOR 1915.35 ADMINISTRATIVE ASSISTANT I 1764.27 ADMINISTRATIVE ASSISTANT II 1613.19 PART-TIME/TEMPORARY UP TO $22.00 PER HOUR a. A Firefighter shall be entitled an additional one dollar($1.00) per hour for each hour he or she is assigned to an ambulance, in addition to all other forms of compensation. b. A Captain who fills in for a Battalion Chief shall receive three dollars ($3.00) per hour ride-out pay, and a Firefighter who fills in for an Engineer, Lieutenant or Captain shall receive two dollars ($2.00)per hour ride-out pay, in addition to all other forms of compensation. Officers filling in for other officers (except the Battalion Chief)are not eligible for ride-out pay. c. A Station Captain shall be entitled to receive up to fifteen hundred dollars ($1500.00)per year, in addition to all other forms of compensation. d. A Firefighter who demonstrates a specified level of fluency in an approved foreign language shall receive an additional fifteen hundred dollars($1,500.00)per year, in addition to all other forms of compensation. All such pay must be approved by the Fire Chief and the Director of Human Resources. To continue receiving this compensation, the Firefighter is required to maintain fluency, and may be periodically re-tested. e. Fire Department employees who meet criteria specified by the Carmel Fire Department Rules and Regulations may qualify for the specialty pay specified below, in addition to all other forms of compensation: VERSION A-9/18/14 3 Sponsor: Councilors Seidensticker and Snyder PARAMEDIC UP TO$4000.00 PER YEAR SHIFT INVESTIGATOR UP TO $2000.00 PER YEAR SHIFT TRAINING OFFICER UP TO$2000.00 PER YEAR MECHANIC UP TO $2000.00 PER YEAR HAZARDOUS MATERIALS UP TO $1500.00 PER YEAR CERTIFIED AMBULANCE CODER UP TO $1000.00 PER YEAR TECHNICAL RESCUE UP TO$ 250.00 PER YEAR ENVIRONMENTAL UP TO $ 250.00 PER YEAR Each Fire Department employee shall be entitled to receive only one(1)type of specialty pay at any given time, with the exception noted below. The employee shall receive the highest specialty pay for which he or she is eligible. All specialty pay shall cease when an employee no longer performs the duties associated with the pay or no longer meets the qualifications for such pay,whether the change results from the decision/action of the City or of the employee. Exception: A member of the technical rescue team who meets eligibility requirements for each specialty may receive Paramedic,Hazardous Materials and Technical Rescue pay. f. Twenty-four Hour Fire Schedule Pay shall be paid to Fire Department personnel required to work a 24-hour shift, in addition to all other forms of compensation, as specified below (Firefighters hired after January 1, 1999,are not eligible for 24 Hour Fire Schedule Pay): BATTALION CHIEF UP TO $143.00 BI-WEEKLY CAPTAIN UP TO $143.00 BI-WEEKLY LIEUTENANT UP TO$136.00 BI-WEEKLY ENGINEER UP TO $130.00 BI-WEEKLY FIREFIGHTER UP TO$125.00 BI-WEEKLY 3. MAYOR CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY MAYOR'S ASSISTANT 2368.62 COMMUNITY RELATIONS SPECIALIST 2066.42 PART-TIME/TEMPORARY UP TO $22.00 PER HOUR 4. COMMUNITY RELATIONS CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY DIRECTOR OF COMMUNITY RELATIONS 4039.04 COMMUNITY RELATIONS SPECIALIST 2066.42 ADMINISTRATIVE ASSISTANT I 1764.27 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR 5. REDEVELOPMENT CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY OFFICE ADMINISTRATOR 1915.35 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR VERSION A-9/18/14 4 Sponsor: Councilors Seidensticker and Snyder 6. LAW CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY CITY ATTORNEY 4670.38 ASSISTANT CITY ATTORNEY 3426.19 EXECUTIVE/LEGAL SECRETARY 2217.46 PARALEGAL 1764.27 DEFERRAL COORDINATOR 1764.27 ADMINISTRATIVE ASSISTANT I 1764.27 ADMINISTRATIVE ASSISTANT II 1613.19 PART-TIME/TEMPORARY UP TO $22.00 PER HOUR 7. ADMINISTRATION CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY DIRECTOR OF ADMINISTRATION 4354.73 FACILITIES MANAGER 2066.42 BUILDING SERVICES WORKER 1613.19 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR 8. INFORMATION AND COMMUNICATION SYSTEMS CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY DIRECTOR OF INFORMATION SYSTEMS 3723.35 GIS COORDINATOR 2821.88 DATABASE ADMINISTRATOR 2670.81 APPLICATIONS ADMINISTRATOR 2670.81 NETWORK SECURITY ADMINISTRATOR 2670.81 COMMUNICATION SYSTEMS TECHNICAL SUPERVISOR 2670.81 NETWORK ADMINISTRATOR 2217.46 NETWORK/APPLICATIONS ANALYST 2217.46 GIS TECHNICIAN I 2066.42 COMMUNICATIONS TECHNICIAN I 2066.42 OFFICE ADMINISTRATOR 1915.35 GIS TECHNICIAN II 1915.35 COMMUNICATIONS TECHNICIAN II 1915.35 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR 9. HUMAN RESOURCES CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY DIRECTOR OF HUMAN RESOURCES 3723.35 RISK MANAGER 2368.62 EMPLOYEE BENEFITS ADMINISTRATOR 2217.46 EMPLOYMENT AND TRAINING COORDINATOR 2217.46 OFFICE ADMINISTRATOR 1915.35 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR VERSION A-9/18/14 5 Sponsor: Councilors Seidensticker and Snyder 10. GOLF COURSE CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY GENERAL MANAGER/SUPERINTENDENT 3723.35 GOLF PRO 2181.96 MECHANIC 1527.42 ASSISTANT SUPERINTENDENT 1396.46 OFFICE ADMINISTRATOR 1876.58 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR 11. COMMUNITY SERVICES CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY DIRECTOR 4354.73 BUILDING COMMISSIONER 3124.04 ASSISTANT BUILDING COMMISSIONER 2670.81 PLANNER I 2670.81 CODE ENFORCEMENT OFFICER 2519.73 TRANSPORTATION SYSTEMS ADMINISTRATOR 2519.73 BUILDING INSPECTOR/PLANS EXAMINER 2368.62 PLANNER II 2368.62 ENVIRONMENTAL PLANNER 2368.62 CODE ENFORCEMENT INSPECTOR 2217.46 URBAN FORESTER 2217.46 ADMINISTRATIVE SUPERVISOR 2066.42 OFFICE ADMINISTRATOR 1915.35 ADMINISTRATIVE ASSISTANT I 1764.27 URBAN FORESTRY SPECIALIST 1764.27 ADMINISTRATIVE ASSISTANT II 1613.19 PART-TIME/TEMPORARY UP TO $22.00 PER HOUR 12. ENGINEERING CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY DIRECTOR OF ENGINEERING/CITY ENGINEER 4354.73 ASSISTANT CITY ENGINEER 3124.04 CONSTRUCTION MANAGER 2821.88 STAFF ENGINEER 2670.81 ENGINEERING ADMINISTRATOR 2519.73 STORM WATER ADMINISTRATOR 2519.73 PLAN REVIEW COORDINATOR 2368.62 INSPECTOR 2368.62 GIS TECHNICIAN I 2066.42 PUBLIC WORKS COORDINATOR 2066.42 OFFICE ADMINISTRATOR 1915.35 ADMINISTRATIVE ASSISTANT I 1764.27 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR VERSION A-9/18/14 6 Sponsor: Councilors Seidensticker and Snyder 13. STREET CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY STREET COMMISSIONER 4039.04 OPERATIONS MANAGER 2972.96 FOREMAN 2368.62 GIS TECHNICIAN I 2066.42 OFFICE ADMINISTRATOR 1915.35 SKILLED LABORER 1764.27 ADMINISTRATIVE ASSISTANT I 1764.27 PART-TIME/TEMPORARY UP TO 22 $ .00 PER HOUR a. A Street Department employee who is assigned primary on-call duties between the hours of 4:30 PM and 8:00 AM, and other times when the department is not fully staffed, is eligible for on-call pay at a flat rate of ten dollars ($10.00) per day for regular weekdays and twenty-five dollars ($25.00) per day for Saturday, Sunday and City holidays, in addition to all other forms of compensation. Eligibility for on-call pay shall be determined by the department's on-call policy. Exempt employees are not eligible for on-call pay. 14. UTILITIES CLASSIFICATION MAXIMUM BI-WEEKLY BASE SALARY DIRECTOR 4354.73 ASSISTANT DIRECTOR 3723.35 WATER/SEWER OPERATIONS MANAGER 3275.12 WATER/SEWER PLANT MANAGER 2972.96 DISTRIBUTION/COLLECTION SYSTEM MANAGER 2972.96 CUSTOMER SERVICE MANAGER 2972.96 ELECTRICAL/CONTROLS ENGINEER 2670.81 ELECTRICAL SUPERVISOR 2670.81 MANAGER OF CUSTOMER RELATIONS AND EDUCATION 2670.81 ACCOUNTING SUPERVISOR 2670.81 WATER/SEWER SUPERVISOR 2670.81 WATER TREATMENT COMPLIANCE ADMINISTRATOR 2670.81 MAINTENANCE/ELECTRONICS FOREMAN 2368.62 ELECTRICIAN 2217.46 WATER/SEWER FOREMAN 2368.62 METERED/FIELD SUPPORT SERVICES COORDINATOR 2368.62 FINANCIAL PROGRAM OFFICER 2368.62 GIS TECHNICIAN I 2066.42 SHIFT SUPERVISOR 2217.46 SENIOR OPERATOR 2217.46 AUTO MECHANIC I 2217.46 MECHANIC I/BIOSOLIDS COORDINATOR 2066.42 WATER/SEWER PLANT OPERATOR 2066.42 DISTRIBUTION/COLLECTION SYSTEM OPERATOR 2066.42 AUTO MECHANIC II 2066.42 HOUSEHOLD HAZARDOUS WASTE COORDINATOR 2066.42 ACCOUNTANT 2066.42 VERSION A-9/18/14 7 Sponsor: Councilors Seidensticker and Snyder LABORATORY TECHNICIAN 1915.35 METERED SERVICES COORDINATOR 1915.35 MECHANIC I 1915.35 LIFT STATION TECHNICIAN 1915.35 OFFICE ADMINISTRATOR 1915.35 ACCOUNTING TECHNICIAN 1915.35 GIS TECHNICIAN II 1915.35 MECHANIC II 1764.27 SKILLED LABORER 1764.27 ADMINISTRATIVE ASSISTANT I 1764.27 GENERAL LABORER 1613.19 METER READER 1613.19 ADMINISTRATIVE ASSISTANT II 1613.19 PART-TIME/TEMPORARY UP TO$22.00 PER HOUR a. A Utilities employee who is assigned primary on-call duties between the hours of 4:30 PM and 8:00 AM, and other times when the department is not fully staffed, is eligible for on-call pay at a flat rate of ten dollars ($10.00)per day for regular weekdays and twenty-five dollars ($25.00) per day for Saturday, Sunday and City holidays, in addition to all other forms of compensation. Eligibility for on-call pay shall be determined by the department's on-call policy. Exempt employees are not eligible for on-call pay. 15. GENERAL PROVISIONS a. All base salaries paid by the City of Carmel to its employees, with the exception of golf course salaries, shall conform to the general guidelines established for the grade and step compensation system implemented January 1, 1999 and revised effective January 1, 2006. The figures listed in the salary ordinance are maximums, and do not necessarily represent an incumbent's actual salary. b. All full-time employees shall receive two hundred twenty dollars ($220.00) per year longevity pay for the first ten years of service and two hundred eighty dollars ($280.00) per year for years eleven through twenty-five, in addition to all other forms of compensation. Longevity pay terms and conditions shall conform to the City's current longevity ordinance as adopted by the Carmel Common Council. c. All employees whose regularly assigned shift begins between the hours of 2:00 PM and 11:00 PM shall be entitled to receive shift differential pay of one dollar($1.00)per hour for each hour worked, in addition to all other forms of compensation. d. Each full-time, part-time, seasonal or temporary employee who is required to report to work on a declared holiday, whether on a scheduled or an unscheduled basis, shall receive thirteen dollars ($13.00) per hour premium pay for each hour actually worked on the holiday. Such premium pay shall be calculated to the nearest quarter hour. e. A full-time civilian employee who demonstrates a specified level of fluency in an approved foreign language shall receive an additional fifteen hundred dollars ($1,500.00) per year, in addition to all other forms of compensation. All such pay must be approved by the employee's director and the Director of Human Resources. To continue receiving this compensation,the employee is required to maintain fluency, and may be periodically re-tested. VERSION A-9/18/14 8 Sponsor: Councilors Seidensticker and Snyder f. Employees who meet established criteria pertaining to education and job function shall receive technical pay amounting to ten percent (10%) of their base pay, in addition to all other forms of compensation. g. All full-time and part-time employees shall be paid only by the department of hire, and only from the appropriate budget line. h. Overtime compensation for full-time, part-time and temporary employees shall be in addition to the amounts specified above, and shall be paid in compliance with the federal Fair Labor Standards Act and the City of Carmel's most current compensation ordinance as adopted by the Carmel Common Council. i. The regular hourly and overtime rate of pay shall be determined as follows: i) The hourly rate of pay of all City employees shall be calculated based upon the number of hours the employee is scheduled to work in a regular work period. ii) The formula for calculating the hourly rate of pay shall be: (bi-weekly base pay + longevity pay + shift differential pay+ 24 hour fire schedule pay+ specialty pay)/hours the employee is scheduled to work in a regular work period. iii) Scheduled hours are as follows: ❑ For all civilians and for firefighters in administrative positions,the scheduled hours shall be 37.5 in a 7-day work period(75 hours bi-weekly). ❑ For all police officers and golf course employees, the scheduled hours shall be 160 in a 28-day work period(80 hours bi-weekly). ❑ For firefighters who work a 24-hour shift, the scheduled hours shall be an average of 224 hours in a 28-day work period(112 hours bi-weekly). iv) The formula for calculating the overtime rate of pay shall be: ❑ For Fire Department non-exempt shift employees, hourly rate of pay (as determined by formula in Section 12(h)(ii) above) x 0.5 for scheduled overtime from 212-224 hours, and hourly rate x 1.5 for scheduled overtime in excess of 224 hours and for all emergency call-outs, end-of-shift runs and work-related court appearances. ❑ For all other non-exempt City employees, hourly rate of pay (as determined by formula in Section 12(h)(ii)above)x 1.5.* *Not all overtime is eligible for time and one-half compensation. See Cannel City Code § 2-40 (c) for guidelines. VERSION A-9/18/14 9 Sponsor: Councilors Seidensticker and Snyder j. Compensation for Meetings i) Appointed members of the Plan Commission, Board of Zoning Appeals and Carmel Cable and Telecommunications Commission shall be paid the sum of seventy-five dollars ($75.00) for each regularly scheduled meeting attended. Appointed members of the Plan Commission shall receive an additional seventy-five dollars ($75.00) for each standing sub- committee meeting attended. ii) Exempt employees shall P be entitled to compensatory time off for all meetings that cause them to work in excess of 40 hours per week. Exempt employees of the Department of Community Services who have banked the maximum of 50 hours of compensatory time off shall be entitled to receive a stipend of seventy-five dollars ($75.00) per meeting, rather than compensatory time off, for regular or special meetings of the Plan Commission or Board of Zoning Appeals, or their respective committees or task forces, if such meetings are held outside the regular working hours of 8:00 a.m.to 5:00 p.m. and cause the employees to work in excess of 40 hours per week. Except as described in the previous paragraph, no exempt employee shall receive any monetary compensation beyond base salary for attending a meeting. Under no circumstances shall an exempt employee be entitled to receive both a meeting stipend and compensatory time off for attending the same meeting. iii) Non-exempt employees of the Department of Community Services shall be entitled to overtime compensation for attending regular or special meetings of the Plan Commission or Board of Zoning Appeals, or their respective committees or task forces, if such meetings cause them to work in excess of 37.5 hours per week. k. Appointed members of the Board of Public Works and Safety shall be paid a salary of six thousand ninety-eight dollars($6,098.00)per year. PASSED by the Common Council of the City of Carmel, Indiana this to day of 2014, by a vote of 7 ayes and b nays. [remainder of page left intentionally blank] VERSION A-9/18/14 10 I Sponsor: Councilors Seidensticker and Snyder COMMON COUNCyI ,FOR THE CITY C. ' EL Presiding facer Kevin D. Rider Ok\, � 7 � W. Eric Seide sticker, President Pro Tempore Carol Schleif U Ron d E. Carter Richard L. Sharp r S am i L i Snyder ATTES 6i '4* Diana L. Cordray, IAMC, Clerk-Treas 1 Presented by me to the Mayor of the City of Carmel, Indiana this 7 day of C 2014, at 9.00 /¢ .M. kaji4A.9 Diana L. Cordray, IAMC, Clerk-Treasur-/ A proved by me, Mayor of the City of Carmel, Indiana,this r1 day of 2014, at3.'iS P P.M. J es Brainard, Mayor ATTEST: 6 Cle Diana L. Cordray,IAMC, ea rk-Trurer Prepared by: Barbara A. Lamb, Director of Human Resources VERSION A-9/18/14 11