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Home My WebLink AboutKronos/FIRE/Service Scope StatementQ KRONOS -?r Services Scope Statement Add Workforce Central v7.0 to TeleStaff Prepared For: City of Carmel — Fire Solution ID: 6105357 sa!esesutivei,„,1., � ii fj Jessica DeWitt PresalesiConsultant Expiration Date -;,ji 9/26/2014 Service Portfolio Consultant • . Debra Darby Customer Name � oi nl I :. City of Carmel - Fire File Name Control ID 2014 -7327 SSS Create Date rn 5/24/2014 Revision # :, � 9 Project Type Add -On Status ` Approved (c) 2014, Kronos Incorporated. All rights reserved. Information within is subject to change without notice. CONFIDENTIAL - Not to be disclosed to third parties without specific written consent from Kronos. D KRONOS` / 1. PROJECT SCOPE This Services Scope Statement (also known as the "SSS ") documents the agreement between Kronos Incorporated and City of Carmel - Fire concerning the services to be performed by Kronos, including the deliverables, the costs of the project, the responsibility of each party and how the project will be managed. 1.1. PROJECT OVERVIEW Successfully deliver and integrate the following with Workforce TeleStaff: • Workforce Central v7.0 1.2. PRODUCT SUMMARY The following products are considered in scope for the services and fees defined within this document, unless otherwise noted below. Additional products and /or licenses may incur additional fees. ' Product ii`°' Implementation Type Version Workforce Timekeeper New 7.0 Workforce Employee New 7.0 Workforce Manager New 7.0 Workforce Integration Manager New 7.0 TeleStaff Gateway Manager Interface to WFC Configure Features 2.9 1.3. PROJECT DURATION Depending upon City of Carmel - Fire resource availability and project task capability, the duration of the project may need to be extended. This will increase the number of hours required for tasks that are performed on a weekly basis such as managing project communications, managing /updating project plans, facilitating project meetings and updating project status reports. Estimated Duration of Project 12 weeks 1.4. PROJECT ASSUMPTIONS • If necessary, the City of Carmel - Fire will upgrade TeleStaff to v2.9 prior to interfacing with Workforce Central v7.0. Add WFC to TeleStaff I KRONOS INCORPORATED CONFIDENTIAL Page 2 of 12 "f®KRON05 lifl2, ni IN ". 2. PROJECT GUIDELINES 2.1. CHANGE CONTROL If the Scope of Services defined in this document changes at any time during the course of this project, Kronos and City of Carmel - Fire will review and adjust the scope and budget of services through standard Kronos change control procedures. Please review the Kronos Change Control Policy: http: / /www. kronos. com/ professionalservicesengagementpolicies .aspx 2.2. CUSTOMER APPROVAL OF SERVICE DELIVERABLES As part of the project, service deliverables may be provided to City of Carmel - Fire for approval and /or acceptance. Delays in customer approval /acceptance of deliverables will result in an extension of the project timeline and may result in additional services being required. To avoid project delays and increased costs, City of Carmel - Fire should expect to approve /accept deliverables or provide written notification of errors to Kronos within five (5) business days after receipt of the deliverable. Following the receipt of a revised deliverable, City of Carmel - Fire will then have an additional five (5) business days to report that all errors have been resolved and provide deliverable acceptance. 2.3. ENGAGEMENT RECOMMENDATIONS City of Carmel - Fire is responsible for developing their workforce management policies and for documenting and disseminating business procedures and policy changes to support the Kronos system prior to Kronos implementing the policies. The City of Carmel - Fire Project Team will attend appropriate Kronos training prior to and while participating in the implementation. City of Carmel - Fire understands that Kronos recommends setup of both a DEVELOPMENT and PRODUCTION environment. Commitment from City of Carmel - Fire upper management is crucial to the success of the project. Kronos assumes City of Carmel - Fire will assign a Project Executive Sponsor. The Executive Sponsor is responsible for implementing the necessary change management for City of Carmel - Fire to embrace using an automated Workforce Management system and for ensuring the Project Team is appropriately staffed, made available and is executing their tasks according to the Project Plan. Add WFC to TeleStaff 1 KRONOS INCORPORATED CONFIDENTIAL Page 3 of 12 e® KRONOS` 3. PROJECT MANAGEMENT 3.1. PROJECT PLANNING AND MANAGEMENT Kronos will deliver a customer implementation guide, a project workbook or checklist and facilitate periodic status meetings. Project Management Descnption Remotely Delivered Project Support Services Average 3 hours per week Add WFC to TeleStaff 1 KRONOS INCORPORATED CONFIDENTIAL Page 4 of 12 KRONOS` 4. WORKFORCE CENTRAL IMPLEMENTATION METHODOLOGY PHASES 4.1. SOLUTION ASSESSMENT AND DESIGN During this phase of the project, Kronos assists City of Carmel - Fire with ensuring all applicable requirements and Solution Design documents for the implementation of the product(s) are understood and completed. Customer's Commitment Prior to this phase of the project, City of Carmel - Fire shall arrange for acquisition and setup of necessary system hardware and establish Internet connectivity at the server(s). City of Carmel - Fire shall also arrange for installation and network testing of the Timekeeper terminals, if purchased. In addition to completing the requisite Kronos training, the City of Carmel - Fire Project Manager shall ensure that all internal resources are coordinated and scheduled to participate in each assessment per their domain expertise or role as a decision maker. Also during this phase, the City of Carmel - Fire Project Manager shall begin to develop testing and education plans. 4.2. SOLUTION BUILD During this phase of the project Kronos installs and builds the solution per the Solution Design documents. In addition, Kronos will perform basic unit testing to validate the build against the Solution Design document. Customer's Commitment During this phase of the project City of Carmel - Fire will provide access and security to the applicable network and servers and dedicate or make available, appropriate resources with the necessary domain experience. This includes IT resources to participate in terminal configuration and testing, and configure system backups. It may be necessary for the City of Carmel - Fire Project Manager to provide communication and access to a Third Party Software vendor during the build and testing of integration components or custom attributes. 4.3. SOLUTION TESTING AND DEPLOYMENT During this phase of the project Kronos supports the City of Carmel - Fire project team with testing to the Product Design document, resolving all critical open issues as well as deployment planning and support. Customer's Commitment During this phase of the project City of Carmel - Fire will finalize the test plan to support unit, integration and operational testing; complete test case scenarios in the Solution Validation Workbook; dedicate or make available on an as- needed basis, appropriate resources to test the product(s), ensuring representatives from all affected user communities participate in the test cycle. City of Carmel - Fire will also coordinate testing with other vendors, and if applicable, test and validate the data transfer from Kronos to other vendors. City of Carmel - Fire testing team will utilize the Solution Validation Workbook for unit and parallel testing and maintain the workbook as needed until testing is complete. City of Carmel - Fire will also write operational procedures and train user as needed for a successful deployment. Add WFC to TeleStaff I KP,ONOS INCORPORATED CONFIDENTIAL Page 5 of 12 KRONOS` / 5. PROJECT SCOPE DETAIL 5.1. APPLICATION BUILDING BLOCKS ni ,,,:r- � ' General ,... '�� ` n Information' Number of Employees in Project Scope 200 Number of Sites (facilities, locations etc.) 1 Number of Managers that will be supported 10 Workforce Central Technology Factors Total number of environments 2 The database platform will be SQL Server AiWorkforce Central Technology Services Scope • Technical Preparation for Deployment and Support . i" •I�." Workforce Timekeeper ' This product will be implemented in phase 1 Number of Employees within Scope 200 Number of Assessment Groups 1 Number of Deployment Groups 1 ,,. Workforce Timekeeper Professional Services Scope • Lead Application Configuration Assessment • Standard Configuration: 7 labor levels: 1 pay policy groups: 5 schedule groups and shift templates: 10 holidays: 5 comments: 3 function 'access profiles • 10 Basic Accrual rules • 10 Pay rules /work rules • 4 Navigator Personas • 2 Alerts • Standard Testing Guidance • Deployment Planning and Go -Live Support 1;,.; .�.�.� " i;; ' Workforce Integration Manager This product will be implemented in phase 1 Number of Employees within Scope 200 Add WFC to TeleStaff I KRONOS INCORPORATED CONFIDENTIAL Page 6 of 12 ® KRONOS° III Integrations In Scope • 1 Workforce Timekeeper: Employee Import • 1 Workforce Timekeeper: Pay Data Export • 1 WFC / TeleStaff Integration Add WFC to TeleStaff 1 KRONOS INCORPORATED CONFIDENTIAL Page 7 of 12 •• KRONOS` / 6. EDUCATIONAL SERVICES 6.1. INTRODUCTION As part of your overall solution, Kronos Educational Services are included to help secure maximum user adoption. Kronos Educational Services has included an education strategy to train the implementation, functional and technical project team members and end users. The curriculum is structured by employee job role to ensure that each member of your team who interacts with the application has a clear learning path designed to develop knowledge in a logical sequence. 6.2. PROJECT TEAM TRAINING 1 Course , .N.. i `'� .ame ��' # ofSeats /Qty, . Unit of Measure '9, Points - 'Total Points WFC 7.0 Administering Navigators 1 Seat 600 600 WFC 7.0 Administering the Application 1 Seat 1200 1200 WTK 7.0 Managing Timecards & Preparing for Payroll 1 Seat 1000 1000 WTK 7.0 Project Team Fundamentals with Basic Accruals 1 Seat 500 500 6.3. END USER TRAINING ; j;Seice Name 'Quantity Unit of Measure WFC 7.0 Employee User Adoption Kit 1 KnowledgePass Training WFC 7.0 Timestamp & Timecard Entering Time Employee Training Kit 1 KnowledgePass Training Add WFC to TeleStaff 1 KRONOS INCORPORATED CONFIDENTIAL Page 8 of 12 KRONOS` It 7. PROJECT COSTS AND RATE SCHEDULES All estimates are quoted in USD. 7.1. PROFESSIONAL SERVICES - BY ROLE Solerr� y a•IQuantity ' ! Unit of Measure, .Part Number � Rate � "�!'r Total', Project Manager 36 HR 9990002 -ONL $180.00 $6,480.00 Solution Consultant 24 HR 9990059 -PRO $170.00 $4,080.00 Application Consultant 76 HR 9990002 -ONL $180.00 $13,680.00 Technology Consultant 16 HR 9990002 -ONL $200.00 $3,200.00 Integration Consultant 16 HR 9990002 -ONL $180.00 $2,880.00 Sr. Integration Consultant 80 HR 9990070 -PRO $200.00 $16,000.00 Total 248 $46.320.00 7.2. PROFESSIONAL SERVICES - BY PRODUCT 'Fh.. ne 11t 111 mi.; M1 ProducUService �ni r~p u� ll �( �[ ll i jl;lr�r i �. li �.� it ti °�.. '.Hours Project Management Services 36 Technology Consulting Services 16 Integration Consulting Services 120 Workforce Timekeeper 76 Total Estimated Services 248 7.3. EDUCATIONAL SERVICES . p fd ' ProductName hu),, lln Part Nu. mber .Quantdy' Unit of Measure tr Rate lY�('? ;, Total ,. Bill -As- You -Go Instructor Lead Training BAYG -ILT 3300 PTS $1.00 $3,300.00 Total Estimated Educational Services $3,300.00 Add WFC to TeleStaff 1 KRONOS INCORPORATED CONFIDENTIAL Page 9 of 12 $4 KRONOS° / Lzi 7.4. SOLUTION SUMMARY Service Type' 1 ' .''' ; -P Estimated Cost Professional Services $46,320.00 Educational Services $3,300.001 Total Estimated Investment $49,620.001 7.5. OPTIONAL ADD -ON EDUCATIONAL SERVICES 411 rh Product Name if " '�I� n !' Part;Number, , Quantity Unit of Measure. i; Rate' ' - Total KnowledgePassTM 8602748 -001 1 EA $945.00 $945.00 Add WFC to TeleStaff 1 KRONOS INCORPORATED CONFIDENTIAL Page 10 of 12 KRONOS` 8. SIGNATURES AND APPROVALS City of Carmel - Fire may make necessary copies of this document for the sole purpose of facilitating internal evaluation and /or execution of proposed project. Otherwise, the document or any part thereof may not be reproduced in any form without the written permission of Kronos Incorporated. All rights reserved. Copyright 2014. Add WFC to TeleStaff I KRONOS INCORPORATED CONFIDENTIAL Page 11 of 12 Approved and Adopted this \/ day of /J 0- , 20 )i%. CITY OF CARMEL, INDIANA By and'through its Board of Public Works and Safety BY: Ja D s Brainard, Presiding*Oflic&r e: /% s. _,/Y Mary Ann Date: Lori S. Wt n, M ber Date: ATTEST: DEnnaCordray,IMCW lerk- Treasurer Date: If 5 KRONOS INCORPORATED BY, Name:"7Cl2F-r, ly Title: VjCES AEcAired Date: 10 -2244 Sandra M Johnson Deputy Clerk For ,d • KRONOS` APPENDIX A 1.1. ENGAGEMENT GUIDELINES Please review the Kronos engagement guidelines: http: / /www.kronos.com /profession alservicesengagementpolicies .aspx Add WFC to TeleStaff 1 KRONOS INCORPORATED CONFIDENTIAL Page 12 of 12