316116 09/19/17 9��'`� CITY OF CARMEL, INDIANA VENDOR: 359662
`i' ONE CIVIC SQUARE A T &T CHECK AMOUNT: $**...**658.96*
?q CARMEL, INDIANA 46032 PO Box 5019 CHECK NUMBER: 316116
'*�iUN�o. CAROL STREAM IL 60197-5019 CHECK DATE: 09/19/17
DEPARTMENT ACCOUNT PO NUMBER INVOICE NUMBER AMOUNT DESCRIPTION
1207 4344000 2068767309 658.96 TELEPHONE LINE CHARGE
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1NON- RO KSHIREBROOKSHIRE;GO Page 1 1 2
CAR BROO46032 PWKY Account Number 831-000 1392 396
at&t
CARMEL,IN,46032
Billing Date Aug 7,2017
Ouestions7 1800 235-7524
Web Site att.00111
Invoice 2068767309
AT&T Tax ID 13-4924710
Invoice
Bill-At-A-Glance
Previous Bill 1,323.86 Group#000001
Sub-Account#831-000-1532 783
Payment .00 Charges for Subscriber/Router ID 0272347132
12120 BROOKSHIRE
CARMEL,IN 46033
Adjustments 13.19 Voice Over IP
Prorated Charges:
Past Due-Please Pay Immediately 1,337.05 Service Order:0171873340
Service Ordered by:David Van Btuaene
Contact Number:1-311-846-7431
Current Charges 605.000R Completion Date:Jun 16,2017
2. Premium Feature Package 600.000R
Total Amount Due ,05 Prorated Jun 17,2017 thru Aug 6,2017
Services Removed
Current Charges Due in Full b Se 6,2017 Tele 9.00 Minutes at 40.00 CR x Factor:1.666667
Y P �,(�� 3. Telephone Numbers 5.000R
7 Prorated Jun 17,2017 thru Aug 6,2017
Services Removed
Qty:10.00 Minutes at.30 CR x Factor:1.666667
Total Voice Over IP 605.000R
Billing SLIMmary Total Subscriber/Router ID 0272347132 605.000R
Total Sub-Account#831-000-1532 763 605.000R
Total Group#000001 605.000R
For detailed information of your charges go to
www.businessdirect.att.com Total Current Charges 605.00CR
Questions?Call: 1 800 235-7524
AT&T Business Services
Group#000001 F_ News You Can Use
Sub-Account#831-000-1532 783 605.000R
Total Group#000001 605.000R
News you can use
Total Current Charges 605.000R
ACCOUNT STATUS
Where allowed by law,AT&T may implement late payment interest of no
Detail of Paynnents and AdjUstments more than 18%annually.Rates will vary based on state regulations.
Interest will be calculated based upon daily balances and will be
applicable for each day that a delinquent balance is outstanding.This
Adjustments charge will apply to all balances that are delinquent through such time
that payment in full is received at AT&T.The late payment interest
Item
Itehate_ Oescriotion will be billed on a monthly basis.Accounts billed outside the US will
1. 08-07 500003103149 LATE PAYMENT INTEREST 13.19 not be charged LPI.
Total Adjustments 13.19 Where allowed by law,AT&T may implement a$25 service fee for
restoration of service where delinquency has caused an interruption.
This fee will be applicable to each account that is being restored and
will be included on your monthly billing statement.
Some products require electronic billing as their official bill media.
When electronic billing is the official bill media,an informational
statement may be sent containing some of the same information as the
electronic bill. The informational statement is not your bill.However,
if you choose to mail your payment instead of paying electronically,the
informational statement has a tear-off that can be used to submit your
payment.
REGULATORY NEWS
Attention California Customers:
The following charges are"Government Fees and Taxes":Federal Excise
Tax;CHCF-A,CHCF-B,Univ Lifeline Tele Sery Sur,Com Dev Fnd/Deaf&
Return bottom portion with your check in the enclosed envelope. ,,,,,,,;,� P,,p-
Lister, Pamela L
From: WILLIAMS, FELICIA C <fc3527@att.com>
Sent: Tuesday, September 12, 2017 12:03 PM
To: Lister, Pamela L
Cc: 'Peoria-QA@cctools.att-mail.com'
Subject: RE: 090117 BCW54159SY,(NON-LIST) BROOKSHIRE; GO,8310001392396,
090117BCW54159SY, (NON-LIST) BROOKSHIRE; GO
Hello Pam,
Please provide status of payment for the final balance by 09/15/17. If you should have any questions please contact me.
Thank you in advance,
Felicia Williams
Customer Account Specialist
Finance-Credit & Collections
AT&T
Tel: 888 299-0126 ext. 5655843 1 fc3527@att.com
MOBILIZING YOUR WORLD
This e-mail has been copied to Peoria-QA@cctools.att-mail.com for quality control purposes.
AT&T Proprietary
The information contained herein is for use by authorized persons only in accordance with the applicable AT&T Agreements and is not for general distribution.
This message and any files transmitted with it are AT&T property,are confidential,and are intended solely for the use of the individual or entity to whom this email is
addressed.If you are not one of the named recipient(s)or otherwise have reason to believe that you have received this message in error,please notify the sender
and delete this message immediately from your computer.Any other use,retention,dissemination,forwarding,printing,or copying of this email is strictly prohibited
From:emsreply@rdsmail.ims.att.com [mailto:emsreply@rdsmail.ims.att.com]
Sent:Wednesday, September 06, 2017 10:08 AM
To:glister@carmel.in.gov
Cc:WILLIAMS, FELICIA C<fc3527@att.com>
Subject:090117BCW54159SY,(NO N-LIST) BROOKSHIRE; GO,8310001392396, 090117BCW54159SY, (NON-LIST)
BROOKSHIRE; GO
AT&T
nate- q/6/?n17
1
Re Account Number: 8310001392396
(NON-LIST) BROOKSHIRE; GO
Tracking Number: 090117BCW54159SY
Dear Pam:
***** PLEASE DO NOT REPLY TO THIS MESSAGE. REPLIES TO THIS E-MAIL ADDRESS
CANNOT BE READ AND WILL AUTOMATICALLY BE DELETED. *****
This is to inform you that your dispute for the invoice dated 08/07/2017 has been
resolved. We have processed a credit in the amount of $73.09 including taxes,
surcharges and fees.
You will see the credit reflected on your invoice within one to two bill cycles. If the
remainder of the invoice has not been paid, please remit payment at this time. A late
payment charge will be assessed on any past due amount determined to be accurate at
the time of dispute resolution.
Per our prior conversation, in accordance with the 30-day disconnect time frame, I have
issued adjustments to credit charges that billed on the account from 6/12/17-6/16/17.
Charges incurred from 6/17/17-8/6/17 were credited via the disconnect service order as
reflected on the 8/7/17 invoice. The additional credit of $73.09 will be reflected on the
9/7/17 invoice.
You can also manage account information, billing data, make inquiries and submit
disputes online via our BusinessDirect website at www.businessdirect.att.com.
Upon closure of this dispute you may be selected to complete a brief survey. We want to
ensure you are Very Satisfied with our service. Question 1 is regarding the Company and
Question 2 is regarding my service and the handling of your dispute. Please take a few
moments to complete the survey and express that you are Very Satisfied.
Thank you for choosing AT&T. We value the opportunity to serve you. Should you have
any questions or concerns regarding your request, you can reach me at:
Cynthia Jackson
AT&T Global Billing Resolution Team
877-811-4040 24905
NEWS FLASH
1) AT&T offers many services and solutions for your growing business. For
example, you can submit your order or billing request online 24 hours a day, 7
days a week! To find out about these solutions and more, please visit
www.att.com/enterprise and refer to the Manage My Account section.
2) At AT&T we are always working to make you yery satisfied with your experience and
continually check the quality of service provided by our team members. You may receive
a request to participate in a brief on-line survey regarding the billing support that I
provided to you. I would greatly appreciate your responding to our survey to express how
you felt about this billing experience with AT&T.
2
your questions or concerns. Please note that survey responses will not be used for sales
purposes.
<----Begin Process Information For EMS USE ONLY---->
TrackingN umber: 090117BCW 54159SY
<--- End Process Information For EMS USE ONLY---->
3