HomeMy WebLinkAboutMetroNet Business Agreement
Business Agreement Date: 7/1/2020
If Agreement is not executed, pricing will expire
on: 7/11/2020
Paperwork Prepared By: Chris DeVine
Customer Name City of Carmel Subscriber ID
Physical Address 1 Civic Square
Carmel, IN 46032
Billing Address City of Carmel
1 Civic Square
Carmel, IN 46032
Primary Contact: Timothy Renick Contact to Receive Metronet Text Alerts:
Primary Contact Number: (317) 571-2567 Contact Phone Number:
Primary Contact Email: trenick@carmel.in.gov Contact Email Address:
Referring Customer:Referring Customer Subscriber ID:
Service Agreement Term: 36 month(s)
Internet
QTY PRODUCT NAME DESCRIPTION UNIT PRICE NET TOTAL
1 100Mb/100Mb Business Fiber
Business Fiber Internet: 100Mb/100Mb
$99.95 $99.95
Static IP
QTY PRODUCT NAME DESCRIPTION UNIT PRICE NET TOTAL
1 Static IP: 5 5 Additional IP Addresses $20.00 $20.00
Monthly Net Total: $119.95
Letter of Authorization
I appoint MetroNet as my agent to request my private Customer Service Records in anticipation of converting to MetroNet for the provision of local
telephone service. I am requesting that my current phone provider interface directly with the contact person mentioned above in providing my records
and responding to requests for changes in my phone service. This letter of authorization is hereby incorporated by reference into the Agreement between
Customer and MetroNet, as that term is defined in the terms and conditions to the Business Order Form. Any capitalized terms not defined herein shall
have the same meanings as ascribed to them in the Agreement.
Terms & Conditions
By signing this Services Agreement, Customer ("you") acknowledges that Customer has had an opportunity to read and review the terms and conditions
of this Services Agreement, our Business Terms and Conditions, our tariff, our Acceptable Use and Privacy Policy ("AUPP"), our Additional Terms of Service
Addendum (Business), our Managed Wi-Fi Terms of Service, any Statement of Work ("SOW") and Letters of Authorization (all such documents relating to
Customer's Services are collectively the "Agreement"). Customer agrees to abide by the Agreement's terms and conditions as amended or updated from
time to time. The Agreement can be found at https://www.metronetinc.com/terms-conditions/ and constitute the entire agreement between Customer
and MetroNet with respect to the Services.
Signature:
Title:
Date:
Page 1 of 4
By Jon Oberlander at 10:44 am, Jun 23, 2020
DocuSign Envelope ID: FCAE68C3-BEEB-4AB6-B20D-7326E4322747
STATEMENT OF WORK
Customer Name City of Carmel
Subscriber ID
Physical Address 1 Civic Square, Carmel, IN 46032
Explanation Of Work To Be Done
Note: If you are submitting an order for Symmetrical Internet Circuits, HPBX, WAN, Wi-Fi etc., it's critical to follow the process for Complex
Orders and first engage Sales Engineering.
Day of Service Installation
Metronet will assign an installation date for your Fiber Services. On the Installation Date you will experience service down time due to factors
outside of our control. In some cases, this may mean you may not have phone or computer service for several hours. Such downtime is
unavoidable but, we will use commercially resonable efforts to minimize the inconvience to you.
DMARC (ONT)
When an ONT/fiber drop is installed MetroNet is responsible for service up to the DMARC (ONT). Anything beyond the DMARC is the
customer's internal network and the business owner's financial responsibility to contact an IT vendor for support and/or repairs.
Customer Phone Vendor / Cut Sheet
Phone Vendor Name:
Customer designates the above mentioned Phone Vendor to be responsible for maintaining the internal phone systems on behalf of Customer.
Phone Vendor will be responsible for locating all lines prior to the Installation Date provided by MetroNet and will be responsible for connecting
Customer's internal phone system to MetroNet's demarcation point. Phone Vendor must be present on the Installation Date at the designated
time. Customer will be responsible for scheduling the Phone Vendor on the Installation Date and shall pay all expenses associated with the
Phone Vendor. MetroNet will provide Customer with a document detailing the lines/circuits to be installed for the benefit of the Phone Vendor
("Cut Sheet")
Changes
Customer understand that any changes made to the SOW or Fiber Services, including but not limited to database information, after execution
of this SOW may result in the assignment of a new Installation Date by Company at its standard intervals or otherwise delay the provisioning of
the Fiber Services to you.
This SOW is hereby incorporated by reference into the Agreement between Customer and MetroNet, as that term is defined in the terms
and conditions. Any capitalized terms not defined herein shall have the same meanings as ascribed to them in the Agreement
Name:
Signature:
Page 2 of 4
DocuSign Envelope ID: FCAE68C3-BEEB-4AB6-B20D-7326E4322747
ACCOUNT AUTHORIZATION
Date 7/1/2020
Sales Associate Chris DeVine
Customer City of Carmel
Subscriber ID
Address 1 Civic Square, Carmel IN 46032
The Primary Contact and Additional Authorized Contacts listed below, have authorization to act on this account (e.g. make billing changes, request
changes and upgrades in service/equipment, cancel service, make address changes, request and provide account information, give and accept notices,
etc.) whether such action is taken by telephone, electronically or other manner. In the event the Primary Contact or an Additional Authorized Contact
ceases to be authorized or a new individual becomes authorized, it is the responsibility of the Primary Contact (or an Additional Authorized Contact
in the event of a change in Primary Contact) to provide MetroNet written notice of such change. MetroNet may, but shall have no obligation to, verify
authorizations or the identity of the authorizer.
Primary Contact Title Phone Email
Timothy Renick Director of Information and
Communication Systems
(317) 571-2567 trenick@carmel.in.gov
Onsite Contact Title Phone Email
Accounts Payable Title Phone Email
Additional Authorized Contacts Title Phone Email
The undersigned represents and warrants to MetroNet that he/she is authorized to sign this Authorization form on behalf of the Customer
Name:
Signature
Date
Page 3 of 4
DocuSign Envelope ID: FCAE68C3-BEEB-4AB6-B20D-7326E4322747
IP JUSTIFICATION FORM
Customer Name City of Carmel Contact Name Timothy Renick
Subscriber ID Contact Number (317) 571-2567
Physical Address 1 Civic Square
Carmel, IN 46032
Contact Email trenick@carmel.in.gov
IT Vendor Name Web Hosting Vendor Name
IT Vendor Phone Web Hosting Vendor Phone
Number of Static IP addresses requested: If more than 3 are being requested, please fill out form in it's
entirety
Static IP Checklist: Please pass along the following guidelines to your preferred vendor
ONLY CUSTOMERS WITH STATIC IP ADDRESSES CAN HOST AN EMAIL SERVER ON OUR NETWORK
•Email server must have a reverse lookup named as "mail.example.com, mx1.example.com, or smtp.example.com"
•Forward DNS records must have an MX record with a TTL greater than 43200 (seconds)
•To prevent infected workstations from getting the IP listed, add firewall rules that allow egress from only the email server to port 25 of another,
allow ingress connections to port 25 of their email server.
•DNS "A" records should also be TTL greater than 43200 seconds or they may get Blacklisted. The IP should be checked on blacklists prior to
activation; the customer domain - if known - should also be checked prior to turn up.
The customer should notify MetroNet if they intend to operate a mail server so we can modify reverse DNS for them. They must add MX records using their hosting
company.
Domain Name and/or PTR Record
Requested Allocation
How many hosts on your network immediately need public addresses?
How many public subnets are immediately needed on your network?
How many hosts on your network will need public addresses within 3 months?
How many public subnets are will be needed on your network within 3 months?
How many hosts on your network will need public addresses within 1 year?
How many public subnets will be needed on your network within 1 year?
Issues of Portability
All network space allocated to MetroNet customers is non-portable. This means that if a customer should ever cancel services with MetroNet, these addresses must be
returned to MetroNet within 30 days of the actual service termination date. All registered hosts on MetroNet address space will also be removed from the ARIN WHOIS
databse and all foot name servers. MetroNet recommends that a customer take steps to transition these hosts prior to service termination.
IP Address Count Brief Description For Immediate Use?For Future Use?
1
2
3
4
5
6
7
8
9
10
Note: This represents on /24 (Class C) using Variable Length Subnet masking (VLSM)
Requirements
•The customer must have used at least 80% of current address space prior to any additional network allocation
•The customer must have "SWIPed" all networks currently allocated to them with the ARIN (this only applies to ISPs who reassign networks to
their own customers).
•Consistent with ARIN, MetroNet wll grant an amount of address space only large enough to serve a customer's 3-month projected needs
Usage of Networks
MetroNet recommends a policy of strict subnetting to all of its customers. Subnetting ensures the most efficient use of address space and secures a valid
justification for additional address space when the time comes. This is espectially important for ISPs, as they are responsible for assigning their customers an
appropriate amount of address space.
Customer Name:Signature:
Page 4 of 4
DocuSign Envelope ID: FCAE68C3-BEEB-4AB6-B20D-7326E4322747
Approved and Adopted this day of , 20 .
CITY OF CARMEL, INDIANA
By and through its Board of Public Works and Safety
BY:
James Brainard, Presiding Officer
Date:
Mary Ann Burke, Member
Date:
Lori S. Watson, Member
Date:
ATTEST:
Sue Wolfgang, Clerk
Date:
DocuSign Envelope ID: FCAE68C3-BEEB-4AB6-B20D-7326E4322747
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