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HomeMy WebLinkAboutPetitioner's Response to Letter #01Response to Brian Pereiral's letter Brian is correct that we did have an incident. He is incorrect as to the nature of the event. Facts: • The event in question occurred in July of 2019. • The event in question was a matter related to my husband's place of work and a disturbed former employee who had lost his wife and was making threats to our person. • Because this IS our residence my husband's employer hired security to be stationed outside our home until a restraining order was gained. • This incident involved US. Not a guest. Further Comments: If Brian believes our home to be threat of any sort, then why did his family book it for his Son's graduation ceremony in May 2020? (see attached). Eventually, they had to cancel due to Covid, but we opened our home to them. I am assuming that Brian did not bring up the aforementioned incident (2019), because his family was planning to utilize the house in 2020. It is odd, he is now bringing this up in 2021. My car is parked in the garage and therefore if Brian cannot see it. Because he cannot see it, does not mean we are not there. Most of my neighbor's windows are shaded 24/7 and therefore his observations must be limited at best. In 2020, no one saw anyone. His presumption that we were not there, because he did not see us is inaccurate. I also find his judgements on my whereabouts disturbing. Conversation https://www.vrbo.com/rm/121.7612166.7057454/conversation/5c] ... Messages From traveler 11/23/2019, 7:11 PM hello, my name is Daphne and my sister lives across the street from you and she has been telling me about your home for weeks/months. we are just visiting for Joshuas graduation and wonder if, by any chance, you would reduce your rate? We will respect your property and treat it as our own, better. I am traveling with my sister and our 4 children. we can make this work we just want to be next to our sister and nephew. we have a spot already reserved and our rate, is more than half. Is there anyway to create a neighbor/friends and family discount of some kind? We arrive early morn of Friday and leave on Monday. Please let me know. Thank you, my number is xxx-xxx-xxxx Inquiry IM Fri, May 29, 2020 --� Mon, Jun 1, 2020 $2 &3 Type a From you 11/23/2019, 10:45 PM Hello Daphne Thanks so much for reaching out. Of course we will help you out with a discounted rate. How about a 50% discount? Would that work? VRBO also takes some extra out for a security deposit, but you get that back. Let me know if this discount is okay with you? Is Maureen you sister? Or is it a different neighbor? Sincerely, Holly mssage Hello Daphne! 11/23/2019, 10:54 PM LG use emplate 412 Attach file Send Of course we will help! Which neighbor is your sister? Maureen? 3 of 6 3/22/21, 4:24 PM Conversation https://ww%v.vrbo.com/rm/121.7612166.7057454/com-crsation/5c I ... In any event, we could extend a 50% discount. Does that help? VRBO does take a fee and there is a security deposit, but you will get that back. Happy too work with you on your needs! Holly 1 1/24/2019, 1 1:10 AM That is great! Thank you Holly!! My sister is MariaElena and her husband is Brian. Their son is Joshua. They are at 60 Wilson Drive. They have a little dog named Cannoli but it's Nolie for short. Full disclosure, it is myself, my sister Cynthia and we do have 4 children together but. One of them is Joshua age and may just be bunking in his room, not sure, I appreciate the consideration Hollie. My sister MariaElena has been sending me your updates weekly. We are taking a red eye and arriving pretty early in the morning. How do I proceed with you at this point? My cell number is xxx-xxx-xxxx if you want to call me or just send me the details. Please thank your husband for us as well 11/24/2019, 11:18 AM Hello Again Daphne! Let me see what I need to do on my end to send you the special rate. I will be in touch. Also VRBO removes your phone number from your messages. So I can't call. But I don't mind communicating this way. Once your booking is finalized VRBO will share your number with me. Stay tuned. Let me work on putting this together for you. Best, Holly Type a message 11/24/2019, 11:35 AM Okay. Here is what I did. I discounted the rate by 50%. G use em Qae ill neeqA�tIour original reservation and resubmit a new reservation tocg new rate. 4 ol' 6 3/22/21. 41 24 I'M Conversation https://www.vrbo.com/rm/ 121.7612166.7057454/conversation/5c I ... Of course you may have a full refund. I will approve it once I see the request comes through. Sincerely, Holly 04/11/2020, 3:48 PM Thank you Holly. I really appreciate it. Praying you and your family are well and stay well! Thank you again 04/11/2020, 9:01 PM Thank you! You too. And please be sure to submit your cancellation request so I can approve it. 04/13/2020, 10:59 PM Hello Holly, the cancellation was submitted. Thank you for your help and agreeing to the full refund. I really appreciate it. Best to you and your family. Sincerely, Daphne 04/14/2020, 2:16 PM Hi Daphne: I see that cancellation was submitted. Thank you. VRBO makes it hard for me to see if you were refunded everything, so let me know if that is not the case and I will what I can do on my end. Be safe. Thanks, Holly Type a message G Use template e12 Attach file Send 6 of 6 3/22/21.4:24 PM Conversation https://www.vrbo.com/rm/121.7612166.7057454/conversation/5c I ... Let me know if that works! Best Holly 11/26/2019, 8:08 AM You pre -approved Daphne to book Fri, May 29, 2020 -4 Mon, Jun 1, 2020 $ S 1, 3 Dear Daphne Malave, I was able to make this easier. The price has been updated. Once you make the deposit we will be all set. But if you change your mind, I understand. The property will then be booked for your requested dates. If you have any further questions, just let me know. Thank you, Holly Hospel 11/29/2019, 8:08 AM The pre -approval you sent Daphne expired When you send a pre -approval, it expires after 72 hours if no action is taken. You can resend Daphne's pre -approval. 04/11/2020, 12:58 PM Dear Holly, I 'ust left a you a voicemail. I am so very sorry but, we were going to Carmel to see my T pe a messa iephews , ffuation and it turns out he is not able to graduate. I am sorry but, I have to cancel this reservation but am asking for a full refund. I called VRBO for a different reservation and found out by chance, this reservation fell out of full refund status. I need to ask for your consideration and approval for a full refund. Please let me know if this is okt. PJpPM4@ your h4fp�M66 &erstanding. Sincerely, Daphne n M of 6 3/22/21, 4:24 PM