HomeMy WebLinkAboutResolution_BPW_01-05-22-10_Flock Safety; ($104,188.00); Flock Camera Implementation; Timothy Renick, Director of the Department of Information and Communication SystemsRESOLUTION NO. BPW 01-05-22-10
RESOLUTION OF THE CITY OF CARMEL BOARD OF PUBLIC WORKS AND SAFETY
ACKNOWLEDGING AGREEMENT BETWEEN CITY AND VENDOR
WHEREAS, pursuant to Indiana Code 36-1-4-7, the City of Carmel, Indiana (“City”), is authorized to enter
into contracts; and
WHEREAS, pursuant to Indiana Code 36-4-5-3, the City’smayor may enter into contracts on behalf ofthe
City; and
WHEREAS, pursuant to his authority under Indiana law, the City’smayor, the Honorable James C. Brainard,
has caused to be signed the Agreement attached hereto as Exhibit A (the “Contract”); and
WHEREAS, Mayor Brainard now wishes to present the contract to the City’sBoard of Public Works and
Safety for it to be publicly acknowledged, filed in the Clerk’sOffice, and made available to the public for review.
NOW, THEREFORE, BE IT RESOLVED by the City of Carmel Board of Public Works and Safety as
follows:
1. The foregoing Recitals are incorporated herein by this reference.
2. The receipt of the Contract is hereby acknowledged.
3. The Contract shall be promptly filed in the office of the Clerk and thereafter made available to the public
for review.
SO RESOLVED this day of , 2022.
CITY OF CARMEL, INDIANA
By and through its Board of Public Works and Safety
BY:
James Brainard, Presiding Officer
Date:
Mary Ann Burke, Member
Date:
Lori S. Watson, Member
Date:
ATTEST:
Sue Wolfgang, Clerk
Date:
S:\\EBass\\MyDocuments\\BPW-Resolutions\\2022\\Acknowledge Agreement Flock Group, Inc. Services Agreement.docx12/21/202111:38AM
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January5th
1/6/2022
1/6/2022
1/6/2022
*Not Present*
CzTfshfzHsfdivlijobu21;27bn-Efd31-3132
FLOCK GROUP INC.
SERVICES AGREEMENT
ORDER FORM
This Order Form together with the Terms (as defined herein) describe the relationship between Flock Group Inc.
FlockAgencyParty
Order FormTerms
which describe and set forth the general legal terms governing the relationship (collectively, the "Agreement").The
Terms contain, among other things, warranty disclaimers, liability limitations and use limitations.
Effective Date
Agency:CityofCarmel, Indiana
ContactName:TimothyRenick
LegalEntityName:\\FSLegalEntityName{r}\\
Address: Phone:317-571-25673CivicSqE-Mail:trenick@carmel.in.govCarmel, Indiana 46032
BillingContact:\\FSBillingContact1\\ ExpectedPaymentMethod: if different than above) FSExpectedPaymentMethod1\\
BillingTerm:AnnualpaymentdueNet30pertermsInitialTerm:12months
Renewal Term:12months andconditions
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Name Price QTY Subtotal
Flock Falcon Camera $2,500.00 38.00 $95,000.00
Implementation Fee $0.00 38.00 $0.00
Wing Integration $948.00 6.00 $5,688.00
Flock Safety Advanced Search 25-49 Falcons $3,500.00 1.00 $3,500.00
Raven Promo $0.00 1.00 $0.00
Includes one-time fees)
Year 1Total $104,188.00
Recurring Total: $104,188.00
Special terms:
12/31/2021willreceive one (1) FREE squaremile ofRaven coverage for12months withthesigning ofa2-
yearcontract. After FREE initial 12months, Agencyshallbebilled standard pricing of $25,000persquare
mileofRaven coverage peryear. Agency shall havetheoption toEXTEND Raven subscription uponprior
written notification toFlock atleastthirty (30) dayspriortotheendofthefirst yearTerm. IfAgency
renew and
Agency shallbebilled thestandard priceof $25,000 persquare mileofRaven coverage forthenextyear.
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GOVERNMENT AGENCY AGREEMENT
Agreementbusiness at 1170
FlockAgency
PartyParties
RECITALS
WHEREAS, Flock offers asoftware and
Flock Service) and can provide notifications to
AgencyupontheinstructionsofNon-Agency End User ();
WHEREAS, Agency desires to purchase, use and/or have installed access tothe Flock Service on existing cameras, provided by Agency, or
FlockprovidedHardware (as defined below) in order to create, view, search and archive Footage and receive Notifications, including those from non-
AgencyusersoftheFlockSystem (where there is an investigative purpose) such as schools, neighborhood homeowners associations, businesses, and
individualusers;
WHEREAS,
responsibleforextracting, downloading and archiving Footage from the Flock System on its own storage devices for auditing for
prosecutorial/administrative purposes; and
WHEREAS, Flock desires to provide Agency the Flock Service and any access thereto, subject to the terms and conditions of this Agreement,
AGREEMENT
NOW, THEREFORE, Flock and Agency agree as follows and further agree toincorporate the Recitals into this Agreement.
1. DEFINITIONS
Certaincapitalizedterms, not otherwise defined herein, have the meanings set forth or cross-referenced in this Section 1.
1.1 "Agency Datawill
includetheFootage.
Agency Hardware -party camera owned or provided by Agency and any other physical elements that interact with the
Agency Hardware
Authorized End User(s)ployees, agents, or contractors of Agency accessing or using the Services through the Web
Interface, under the rights granted to Agency pursuant to this Agreement.
Documentationprinted format, that describe the features, functions and
operationoftheServiceswhichareprovidedbyFlocktoAgencyinaccordancewiththetermsofthisAgreement.
Embedded Softwared on the Agency Hardware.
Flock IProperty
thereinorotherwiseprovidedtoAgencyand/or its Authorized End Users in connection with the foregoing.
Footage
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1.8 HardwareFlock Hardwareonents, and any other
Hardware
EmbeddedSoftware.
1.9 means the monetary fees associated with the Installation Services, as defined in Section 1.9 below.
Installation Services
ServicesFlock Services
searchingimagerecords, and sharing Footage.
Support Services
Unit(s)mean the Agency Hardware together with the Embedded Software.
Usage Fee
Web Interfacethorized End Users can access the Services in accordance
withthetermsofthisAgreement.
2. SERVICES AND SUPPORT
2.1Provision ofAccess. Subject to the terms of this Agreement, Flock hereby grants to Agency a non-exclusive, non-transferable right to access the
featuresandfunctionsoftheServicesviatheWebInterfaceduringtheServiceTerm (as defined in Section 6.1 below), solely for the Authorized End
Form, and any Authorized End Users to access via the
WebInterfaceforthirty (30) days. Authorized End Users will be required to sign up for an account and select a password anUser ID
FlockwillalsoprovideAgencywiththeDocumentationtobeusedinaccessingandusingtheServices. Agency shall be responsible for all acts and
omissionsofAuthorizedEndUsers, and any act or omission by an Authorized End User which, if undertaken by Agency, would constitute a breach of
thisAgreement, shall be deemed a breach of this Agreement by Agency. Agency shall undertake reasonable efforts to make all Authorized End Users
thorized End Users to
complywithsuchprovisions. Flock may use the services of one or more third parties to deliver any part of the Services, including without limitation
usingathirdpartytohosttheWebInterfacewhichmakestheServicesavailabletoAgencyandAuthorizedEndUsers. WARRANTIES PROVIDED
EXCLUSIVELIABILITYWITHREGARDTOSUCHTHIRD-PARTY SERVICES, INCLUDING WITHOUT LIMITATION HOSTING THE WEB
INTERFACE. Agency agrees tocomply with any acceptable use policies and other terms of any third-party service provider that are provided or
otherwisemadeavailabletoAgencyfromtimetotime.
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2.2Embedded Software License. Subject to all terms of this Agreement, Flock grants Agency alimited, non-exclusive, non-transferable, non-
sublicensable (except tothe Authorized End Users), revocable right to use the Embedded Software as installed on the Hardware or Agency Hardware; in
eachcase, solely as necessary for Agency to use the Services.
2.3Documentation License. Subject to the terms of this Agreement, Flock hereby grants to Agency a non-exclusive, non-transferable right and license
nnection with its use of the Services as contemplated herein, and under Section 2.4
below.
2.4Usage Restrictions. The purpose for usage ofthe Unit, Documentation, Services, support, and Flock IP are solely tofacilitate gathering evidence
thatcouldbeusedinalawfulcriminalinvestigationbytheappropriategovernmentagencyandnotfortrackingactivitiesthatthesystemisnotdesigned
Permitted Purposeicate any of the Flock IP; (ii)
decompile, disassemble, reverse engineer or otherwise attempt to obtain or perceive the source code from which any software component of any of the
FlockIPiscompiledorinterpreted, or apply any other process or procedure to derive the source code of any software included in the Flock IP, or
attempttodoanyoftheforegoing, and Agency acknowledges that nothing in this Agreement will be construed to grant Agency any right to obtain or
usesuchsourcecode; (iii) modify, alter, tamper with or repair any of the Flock IP, or create any derivative product from any of the foregoing, or attempt
todoanyoftheforegoing, except with the prior written consent of Flock; (iv) interfere or attempt to interfere in any manner with the functionality or
properworkingofanyoftheFlockIP; (v) remove, obscure, or alter any notice of any intellectual property or proprietary right appearing on or contained
withinanyoftheServicesorFlockIP; (vi) use the Services, support, Unit, Documentation or the Flock IP for anything other than the Permitted
Purpose; or (vii) assign, sublicense, sell, resell, lease, rent or otherwise transfer or convey, or pledge as security or oth
underSections2.1, 2.2, or 2.3.
2.5Retained Rights; Ownership. As between the Parties, subject to the rights granted in this Agreement, Flock and its licensors retain all right, title
andinterestinandtotheFlockIPanditscomponents, and Agency acknowledges that it neither owns nor acquires any additional rights inand to the
foregoingnotexpresslygrantedbythisAgreement. Agency further acknowledges that Flock retains the right to use the foregoing for any purpose in
2.6Suspension.
accesstoanyportionoralloftheFlockIPif (i) Flock reasonably determines that (a) there is a threat or at
of Flock; (c) Agency or
anyAuthorizedEndUseris/are using the Flock IP for fraudu
ythird party services or
productsrequiredtoenableAgencytoaccesstheFlockIP; or (f) Agency has violated any term of this provision, including, but not limited to, utilizing
theServicesforanythingotherthanthePermittedPurpose (each such suspension, in accordance with this SectioService Suspension
willmakecommerciallyreasonableefforts, circumstances permitting, to provide written notice of any Service Suspension to Agency (including notices
arding resumption of access to the Flock IP following any Service Suspension. Flock
willusecommerciallyreasonableeffortstoresumeprovidingaccesstotheServiceassoonasreasonablypossibleaftertheeventgivingrisetothe
ServiceSuspensioniscured. Flock will have no liability for any damage, liabilities, losses (including any loss of data or profits) or any other
consequencesthatAgencyoranyAuthorizedEndUsermayincurasaresultofaServiceSuspension. To the extent that the Service Suspension is not
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be tolled by the duration of
anysuspension (for any continuous suspension lasting at least one full day) prorated
beenimpacted.
2.7Installation Services.
2.7.1 Designated Locations. For installation of Flock Hardware, prior to performing the physical installation of the Units, Flock shall advise
AgencyonthelocationandpositioningoftheUnitsforoptimallicenseplateimagecapture, as conditions and location allow. Flock and Agency must
mutuallyagreeonthelocation (mounting site or pole), position and angle of the Units (each Unit location Designated
LocationFlockshallhavenoliabilitytoAgencyresultingfromanypoorperformance, functionality or Footage resulting from or otherwise relating to
theDesignatedLocationsordelayininstallationduetoAgenc
theDesignatedLocationreadyforinstallationincludinghavingallelectricalworkpreinstalledandpermitsready. Designated Locations that are suggested
byFlockandacceptedbyAgencywithoutalterationwillbeknownasFlockDesignatedLocations. After a deployment plan with Designated Locations
Reinstalls
current list price for Reinstalls, as listed in the then-current Reinstall Policy (available at
https://www.flocksafety.com/reinstall-fee-schedule) and any equipment charges. These changes include but are not limited to camera re-positioning,
adjustingofcameramounting, re-angling, removing foliage, camera replacement, changes to heights of poles, regardless of whether the need for Reinstalls
relatedtovandalism, weather, theft, lack of criminal activity in view, and the like.
2.7.2 Agency Installation Obligations. Agency agrees to allow Flock and its agents reasonable access in and near the Designated Locations at
allreasonabletimesuponreasonablenoticeforthepurposeofperAgencyInstallationObligations
extentrequiredbythedeploymentplan, but are not limited to electrical work to provide areliable source of 120V AC power that follow Flock guidelines
andcomplywithlocalregulationsifadequatesolarexposureisnotavailable. Agency is solely responsible for (i) any permits or associated costs, and
managingthepermittingprocess; (ii) any federal, state or local taxes including property, license, privilege, sales, use, excise, gross receipts or other
similartaxeswhichmaynoworhereafterbecomeapplicableto, measured by or imposed upon or with respect to the installation ofthe Hardware, its use,
or (iii) any other supplementary cost for services performed in connection with installation of the Hardware, including but not limited tocontractor
licensing, engineered drawings, rental of specialized equipment or vehicles, third-party personnel (i.e. Traffic Control Officers, Electricians, State DOT-
approvedpoles, etc.), such costs to be approved by the Agency. In the event that a Designated Location for a Unit requires permits, Flock will provide the
Agencywithatemporaryalternatelocationforinstallationpendingthepermittingprocess. Once the required permits are obtained, Flock will relocate the
Unitsfromthetemporaryalternatelocationtothepermittedlocationatnoadditionalcost. Flock will provide options to supply power at each Designated
Location. If Agency refuses alternative power supply options, Agency agrees and understands that Agency will not be subject to any reimbursement,
tolling, or credit for any suspension period of Flock Services due to low solar. Flock will make all reasonable efforts within their control to minimize
suspensionofFlockServices. Any fees payable to Flock exclude the foregoing. Without being obligated or taking any responsibility for the foregoing,
FlockmaypayandinvoicerelatedcoststoAgencyifAgencydidnotaddressthempriortotheexecutionofthisAgreementorathirdpartyrequiresFlock
topay. Agency represents and warrants that it has all necessary right title and authority and hereby authorizes Flock to install the Hardware at the
DesignatedLocationsandtomakeanynecessaryinspectionsortestsinconnectionwithsuchinstallation. Flock is not responsible for installation of
AgencyHardware.
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2.7.3
installationprocedures, and the installation will be completed within a reasonable time from the time that the Designated Locations are selected by Agency.
gation to perform installation work
shallcease; however, Flock will continue to monitor the performance of the Units for the length of the Term and will receive access to the Footage for a
periodofthree (3) business days after the initial installation in order to monitor performance and provide any necessary maintenance solely as a measure
responsibility to ensure such
actionwassuccessful. Agency understands and agrees that the Flock Services will not function without the Hardware. Labor may be provided by Flock
orathirdparty. Flock is not obligated to install, reinstall, or provide physical maintenance to Agency Hardware.
2.7.4 Security Interest. Flock Hardware shall remain the personal property of Flock and will be removed upon the termination or expiration of
thisAgreement. Agency agrees to perform all acts which may be necessary to assure the retention of title of the Hardware by Flock. Should Agency
defaultinanypaymentfortheFlockServicesoranypartthereoforoffertosellorauctiontheHardware, then Agency authorizes and empowers Flock to
removetheHardwareoranypartthereof. Such removal, if made by Flock, s
nt of natural expiration of this
Agreement, Flock shall remove Flock Hardware at no additional cost toAgency.
2.8Hazardous Conditions.
anyareasthatcontainhazardousmaterials, or other hazardous conditions, including, without limit, asbestos, lead, toxic or flammable substances. In the
eventanysuchhazardousmaterialsarediscoveredinthedesignatedlocationsinwhichFlockistoperformservicesunderthisAgreement, Flock shall
havetherighttoceaseworkimmediatelyintheareaaffecteduntilsuchmaterialsareremovedorrenderedharmless. Any additional expenses incurred
byFlockasaresultofthediscoveryorpresenceofhazardousmaterialorhazardousconditionsshallbetheresponsibilityofAgencyandshallbepaid
promptlyuponbilling.
2.9 Support Services. Subject to the payment of fees, Flock shall monitor the performance and functionality of Flock Services and may, from time to
time, advise Agency on changes to the Flock Services, Installation Services, or the Designated Locations which may improve the performance or
functionalityoftheServicesormayimprovethequalityoftheFootage. The work, its timing, and the fees payable relating to such work shall be agreed
byMonitoringServices
FlockwillprovideAgencywithreasonabletechnicalandon-On-Site Services-person or by email at
hello@flocksafety.com. Flock will use commercially reasonable efforts to respond to requests for support. If Agency chooses to self-install Hardware or
installHardwareonamobilelocation, Flock shall make reasonable commercial efforts to provide On-Site Services, if permissible. Agency shall not be
entitledtoreimbursement, tolling, or credit for any lapse in Services associated with the Unit malfunction due to installation on mobile locations (i.e.
trailers). Agency waives any warranties hereunder for any self-installed Hardware, and Flock shall not be liable for failure to respond to any maintenance
requestsforself-installed Hardware. Agency shall be subject to Reinstall Fees for re-positioning Units on mobile locations, or subsequent installation on
Flockorotherstationarypoles.
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2.10 Special Terms. the
proposalandontheorderformand
inconsistentorconflictwiththeSpecialTerms, the Special Terms shall control.
2.11 Changes toPlatform. Flock Safety may, in its sole discretion, make any changes to any system or platform that it deems necessary or useful to (i)
trength of, or market for,
3. RESTRICTIONS AND RESPONSIBILITIES
3.1Agency Obligations. Upon creation of a User ID, Agency agrees to provide Flock with accurate, complete, and updated registration information.
ent to impersonate that
person. Agency may not transfer its account toanyone else without prior written permission of Flock. Agency will not share its account or password
withanyone, and must protect the security of its account and password. Agency is responsible for any activity associated with its account. Agency shall
beresponsibleforobtainingandmaintaininganyequipmentandancillaryservicesneededtoconnectto, access or otherwise use the Services. Agency
will, at its own expense, provide assistance to Flock, including, but not limited to, by means of access to, and use of, Agency facilities, as well as by
meansofassistancefromAgencypersonnel, to the limited extent any of the foregoing may be reasonably necessary to enable Flock to perform its
obligationshereunder, including, without limitation, any obligations with respect to Support Services or any Installation Services.
3.2Agency Representations and Warranties. Agency represents, covenants, and warrants that Agency will use the Services only in compliance with
thisAgreementandallapplicablelawsandregulations, including but not limited to any laws relating to the recording or sharing of video, photo, or
audiocontent. To the extent allowed by the governing law of the state mentioned in Section 10.6, or if no state is mentioned in Section 10.6, by the law
oftheStateofGeorgia, each Party tothis Agreement shall assume the responsibility and liability for
theactsandomissionsofitsownemployees, deputies, officers, oragents, inconnection with
theperformanceoftheirdutiesunderthisAgreement,. . Under no circumstances shall this
AgreementbeinterpretedtocreateapartnershiprelationshipbetweentheParties.. Although Flock has
believes may be (or alleged to be) in
violationoftheforegoing.
4. CONFIDENTIALITY; AGENCY DATA
4.1Confidentiality. Receiving
PartyDisclosingParty
Proprietary Informationoprietary Information of Flock
includesnon-public information regarding features, functionality and performance of the Services. Proprietary Information of Agency includes non-
publicdataprovidedbyAgencytoFlockorcollectedbyFlockviatheUnit, including the Footage, to enable the provision of the Services, which
Agency Data
Partyagrees: (i) to take the same security precautions to protect against disclosure or unauthorized use of such Proprietary Information that the party
takeswithitsownproprietaryinformation, but in no event will aparty apply less than reasonable precautions to protect such Proprietary Information,
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and (ii) not to use (except in performance of the Services or as otherwise permitted herein) or divulge to any third person any such Proprietary
nformation to send Agency alerts, such as when a car
es that the foregoing shall
notapplywithrespecttoanyinformationthattheReceivingPartycandocument (a) is or becomes generally available to the public, or (b) was in its
possessionorknownbyitpriortoreceiptfromtheDisclosingParty, or (c) was rightfully disclosed to it without restriction by a third party, or (d) was
independentlydevelopedwithoutuseofanyProprietaryInformationoftheDisclosingParty. Nothing in this Agreement will prevent the Receiving
PartyfromdisclosingtheProprietaryInformationpursuanttoanyjudicialorgovernmentalorder, provided that the Receiving Party gives the Disclosing
Partyreasonablepriornoticeofsuchdisclosuretocontestsuchorder. For clarity, Flock may access, use, preserve and/or disclose the Footage to law
enforcementauthorities, government officials, and/or third parties, if legally required to do so or if Flock has a good faith belief that such access, use,
preservationordisclosureisreasonablynecessaryto: (a) comply with alegal process or request; (b) enforce this Agreement, including investigation of
anypotentialviolationthereof; (c) detect, prevent or otherwise address security, fraud or technical issues; or (d) protect the rights, property or safety of
Flock, its users, a third party, or the public as required or permitted by law, including respond to an emergency situation. Agency hereby expressly
grantsFlockanon-exclusive, worldwide, perpetual, royalty-free right and license (during and after the term hereof) to disclose the Agency Data
inclusive of any Footage) to enable law enforcement monitoring against law enforcement hotlists as well as provide Footage search access to law
enforcementforinvestigativepurposesonly. Flock may store deleted Footage in order to comply with certain legal obligations but such retained
Footagewillnotberetrievablewithoutavalidcourtorder.
4.2Agency Data. Agency and Non-Agency End User Data. As between Flock and Agency, all right, title and interest in the Agency Data and Non-
AgencyEndUserData, belong to and are retained solely by Agency. Agency hereby grants to Flock a limited, non-exclusive, royalty-free, worldwide
licensetousetheAgencyDataandNon-Agency End User Data and perform all acts with respect tothe Agency Data and Non-Agency End User Data
asmaybenecessaryforFlocktoprovidetheFlockServicestoAgency, including without limitation the Support Services set forth in Section 2.9 above,
andanon-exclusive, perpetual, irrevocable, worldwide, royalty-free, fully paid license to use, reproduce, modify and distribute the Agency Data and
Non-Agency End User Data as apart ofthe Aggregated Data (as defined in Section 4.4below). As between Flock and Agency, Agency is solely
responsiblefortheaccuracy, quality, integrity, legality, reliability, and appropriateness ofall Agency Data and Non-Agency End User Data. As
betweenAgencyandNon-Agency End Users that have prescribed access ofFootage to Agency, each of Agency and Non-Agency End Users will share
allright, title and interest in the Non-Agency End User Data. This Agreement does not by itself make any Non-Agency End User Data the sole property
ortheProprietaryInformationofAgency. Flock will automatically delete Footage older than thirty (30) days. Agency has a thirty (30) day window to
view, save and/or transmit Footage to the relevant government agency prior to its deletion.
4.3Feedback. If Agency provides any suggestions, ideas, enhancement requests, feedback, recommendations or other information relating to the
subjectmatterhereunder, Agency hereby assigns (and will cause its agents and representatives to assign) to Flock all right, title and interest (including
intellectualpropertyrights) with respect to or resulting from any of the foregoing.
4.4Aggregated Data. Notwithstanding anything in this Agreement to the contrary, Flock shall have the right tocollect and analyze data that does not
refertooridentifyAgencyoranyindividualsorde-identifies such data and other information relating to the provision, use and performance of various
aspectsoftheServicesandrelatedsystemsandtechnologies (including, without limitation, information concerning Agency Data and data derived
therefrom). For the sake of clarity, Aggregated Data is compiled anonymous data which has been stripped of any personal identifying information.
AgencyacknowledgesthatFlockwillbecompilinganonymizedand/or aggregated data based on Agency Data and Non-Agency End User Data input
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Aggregated Data-exclusive, worldwide, perpetual, royalty-free right and license (during
andaftertheServiceTermhereof) to (i) use and distribute such Aggregated Data to improve and enhance the Services and for other marketing,
development, diagnostic and corrective purposes, other Flock offerings, and crime prevention efforts, and (ii) disclose the Agency Data and Non-
AgencyEndUserData (both inclusive of any Footage) to enable law enforcement monitoring against law enforcement hotlists as well as provide
Footagesearchaccesstolawenforcementforinvestigativepurposesonly. No rights or licenses are granted except as expressly set forth herein.
5. PAYMENT OF FEES
5.1a Wing Fees. For Wing products, the Agency will pay Flock the first Usage Fee and the Implementation Fee (as described on the Order Form,
togetherthe
noliabilityresultingfromanydelaybytheAgencyininstallingtheEmbeddedSoftwareontheAgencyHardware. If applicable, Agency shall pay the
ongoingUsageFeessetforthontheOrderFormwithsuchUsageFeesdueandpayablethirty (30) days in advance of each payment period. All
paymentswillbemadebyeitherACH, check, or credit card. All payments and any late fees and/or penalties shall be subject to Indiana Prompt Payment
Statute, Ind. Code 5-17-5- et al.
5.1b Falcon Fees. For Falcon products, Agency will pay Flock the first Usage Fee, the Implementation Fee and any fee for Hardware (as described on
voice, after successful
validationoftheUnits. Flock isnot obligated to commence the Installation Services unless and until the Initial Fees have been made and shall have no
liabilityresultingfromanydelayrelatedthereto. Agency shall pay the ongoing Usage Fees set forth on the Order Form with such Usage Fees due and
payablethirty (30) days inadvance of each payment period. All payments will be made by either ACH, check, or credit card. All payments and any late
feesand/or penalties shall be subject toIndiana Prompt Payment Statute, Ind. Code 5-17-5- et al.
5.2Changes to Fees. Flock reserves the right to change the Fees or applicable charges and to institute new charges and Fees at the end ofthe Initial
TermoranyRenewalTerm, upon sixty (6
besentbyemail). If Agency believes that Flock has billed Agency incorrectly, Agency must contact Flock no later than sixty (60) days after the closing
dateonthefirstbillingstatementinwhichtheerrororproblemappeared, inorder to receive an adjustment or credit. Inquiries should be directed to
in writing.
5.3Invoicing, Late Fees; Taxes. Flock may choose to bill through an invoice, in which case, full payment for invoices issued in any given month must
bereceivedbyFlockthirty (30) days after the mailing date ofthe invoice. Unpaid amounts are subject toa finance charge of 1.5% per month on any
outstandingbalance, or the maximum permitted by law, whichever islower, plus all expenses of collection, and may result in immediate termination of
Service. Agency shall be responsible for all tax All late fees and/or
penaltiesshallbesubjecttoIndianaPromptPaymentStatute, Ind. Code 5-17-5- et al.
6. TERM AND TERMINATION
6.1a Wing Term. Subject to earlier termination as provided below, the initial term of this Agreement shall be for the period of time set forth on the
Initial TermFollowing the Initial Term, unless otherwise indicated
ontheOrderForm, this Agreement will automatically renew for successive renewal terms of the greater of one year or the length set forth on the Order
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FormRenewalTermServiceTermunlesseitherpartygivestheotherpartynoticeofnon-renewal
atleastthirty (30) days prior to the end of the then-current term.
6.1b Falcon Term. Subject to earlier termination as provided below, the initial term of this Agreement shall be for the period of time set forth on the
Initial Term
Unit. For Agencies who purchase ten (10) or more Units, in the event that only a portion of the Units are installed at the first installation with additional
Unitstobeinstalledatalaterdate, Usage Fees shall be calculated on a pro rata basis corresponding to the then-installed Units. Agencies will be
invoicedfortheadditionalUnitsimmediatelyuponinstallationoftheremainingUnits. Following the Initial Term, unless otherwise indicated on the
OrderForm, this Agreement will automatically renew for successive renewal terms for the greater of one year and the length set forth on the Order
FormRenewalTermServiceTermunlesseitherpartygivestheotherpartynoticeofnon-renewal
atleastthirty (30) days prior to the end of the then-current term.
6.2Termination for Convenience. At any time during the agreed upon Term, an Agency not fully satisfied with the service may self-elect to terminate
thisAgreementforconvenience. Termination for convenience will result in a one-time fee of $500 per Falcon Camera (Flock Hardware). Upon
terminationforconvenience, a refund will be provided for Falcon Cameras, prorated for any fees for the remaining Term length set forth previously.
AgencywillremainliabletopaythefulloutstandingfeesforanyWingproductontheeffectivedateofterminationofthatOrderForm. Flock will
invoice, and Agency will pay, any unbilled fees and any unpaid fees covering the remainder of the term of that Order Form had it not been terminated.
TerminationforconvenienceoftheAgreementbytheAgencywillbeeffectiveimmediately. Flock will provide advanced written notice and remove all
6.3Termination. In the event of any material breach of this Agreement, the non-breaching party may terminate this Agreement prior to the end of the
ServiceTermbygivingthirty (30) days prior written notice tothe breaching party; provided, however, that this Agreement will not terminate if the
breachingpartyhascuredthebreachpriortotheexpirationofsuchthirty (30) day period. Either party may terminate this Agreement, without notice,
i) upon the institution by or against the other party of insolvency, receivership or bankruptcy proceedings, (ii) upon the other party's making an
assignmentforthebenefitofcreditors, or (iii) upon the other party'sdissolution or ceasing to do business. Upon termina
breach, Flock will refund to Agency apro-rata portion of the pre-paid Fees for Services not received due tosuch termination.
6.5No-Fee Term. -
No-Fee Termhe event aNon-Agency End User grants Agency access toFootage and/or Notifications
fromaNon-Agency End User Unit, Agency will have access toNon-Agency End User Footage and/or Notifications until deletion, subject to the thirty
30) day retention policy. Non-Agency End Users and Flock may, intheir sole discretion, leave access open. The No-Fee Term will survive the Term of
thisAgreement. Flock, in its sole discretion, can determine not to provide additional No-Fee Terms or can impose aprice per No-Fee Term upon thirty
Fee Term or access to future No-
6.6Survival. The following Sections will survive termination: 2.4, 2.5, 3, 4, 5 (with respect to any accrued rights to payment), 5.4, 6.5, 7.4, 8.1, 8.2, 8.3,
8.4, 9.1 and 10.5.
7. REMEDY; WARRANTY AND DISCLAIMER
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
7.1Remedy. Defect
effortstoaddresDefect, Flock
shall, or shall instruct one of its contractors to repair or replace the Flock Hardware or Embedded Software suffering from the Defect. Flock reserves
therightintheirsolediscretiontorefuseordelayreplacementoritschoiceofremedyforaDefectuntilafterithasinspectedandtestedtheaffectedUnit
providedthatsuchinspectionandtestshalloccurwithinseventy-two (72) hours after Agency notifies the Flock of a Defect. In the event of a Defect,
FlockwillrepairorreplacethedefectiveUnitatnoadditionalcost. In the event that aUnit is lost, stolen, or damaged, Flock agrees toreplace the Unit
atafeeaccordingtothethen-current Reinstall Policy (https://www.flocksafety.com/reinstall-fee-schedule). Agency shall not be required to replace
subsequentlylost, damaged or stolen Units, however, Agency understands and agrees that functionality, including Footage, will be materially affected
duetosuchsubsequentlylost, damaged or stolen units and that Flock will have no liability to Agency regarding such affected functionality nor shall the
UsageFeeorImplementationFeesowedbeimpacted. Flock is under no obligation to replace or repair Agency Hardware.
7.2Exclusions. Flock will not provide the remedy described in Section 7.1 above if any of the following exclusions apply: (a) misuse ofthe Flock
Hardware, Agency Hardware or Embedded Software in any manner, including operation of the Flock Hardware, Agency Hardware or Embedded
Softwareinanywaythatdoesnotstrictlycomplywithanyapplicablespecifications, documentation, or other restrictions on use provided by Flock or
theAgencyHardwaremanufacturer; (b) damage, alteration, or modification of the Agency Hardware, Flock Hardware or Embedded Software in any
waywhichwouldcauseAgencyHardware, Flock Hardware or Embedded Software to malfunction; or (c) combination of the Agency Hardware or
EmbeddedSoftwarewithsoftware, Agency Hardware or other technology that was not expressly authorized by Flock.
7.3Warranty. Flock shall use reasonable efforts consistent with prevailing industry standards to maintain the Services in a manner which minimizes
errorsandinterruptionsintheServicesandshallperformtheInstallationServicesinaprofessionalandworkmanlikemanner. Upon completion of any
installationorrepair, Flock shall clean and leave the area in good condition. Services may be temporarily unavailable for scheduled maintenance or for
unscheduledemergencymaintenance, either by Flock or by third-
Flockshallusereasonableeffortstoprovideadvancenoticeinwritingorbye-mail of any scheduled service disruption.
7.4Disclaimer.
WITHRESPECTTODEFECTIVEEMBEDDEDSOFTWARE. THE FLOCK DOES NOT WARRANT THAT THE SERVICES WILL BE
UNINTERRUPTEDORERRORFREE; NOR DOES IT MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM
DISCLAIMSALLWARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF
MERCHANTABILITYANDFITNESSFORAPARTICULARPURPOSEANDNON-INFRINGEMENT. THIS DISCLAIMER OF SECTION 7.4
ONLYAPPLIESTOTHEEXTENTALLOWEDBYTHEGOVERNINGLAWOFTHESTATEMENTIONEDINSECTION10.6, OR IF NO
STATEISMENTIONEDINSECTION10.6, BY THE LAW OF THE STATE OF GEORGIA.
7.5Insurance.Flock and Agency will each maintain commercial general liability policies with policy limits reasonably commensurate with the
magnitudeoftheirbusinessrisk. Certificates of Insurance will be provided upon request.
7.6Force Majeure. Flock Safety is not responsible nor liable for any delays or failures in performance from any cause beyond its control, including,
butnotlimitedtoactsofGod, changes to law or regulations, embargoes, war, terrorist acts, acts or omissions of third-party technology providers, riots,
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
fires, earthquakes, floods, power blackouts, strikes, weather conditions or acts of hackers, internet service providers or any other third party or acts or
omissionsofAgencyoranyAuthorizedEndUser.
8. LIMITATION OF LIABILITY; NO FEE TERM; INDEMNITY
8.1Limitation of Liability. NOTWITHSTANDING ANYTHING TO THE CONTRARY, FLOCK AND ITS SUPPLIERS (INCLUDING BUT NOT
LIMITEDTOALLHARDWAREANDTECHNOLOGYSUPPLIERS), OFFICERS, AFFILIATES, REPRESENTATIVES, CONTRACTORS AND
EMPLOYEESSHALLNOTBERESPONSIBLEORLIABLEWITHRESPECTTOANYSUBJECTMATTEROFTHISAGREEMENTOR
TERMSANDCONDITIONSRELATEDTHERETOUNDERANYCONTRACT, NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY,
OROTHERTHEORY: (A) FOR ERROR OR INTERRUPTION OF USE OR FOR LOSS OR INACCURACY, INCOMPLETENESS OR
CORRUPTIONOFDATAORFOOTAGEORCOSTOFPROCUREMENTOFSUBSTITUTEGOODS, SERVICES OR TECHNOLOGY OR LOSS
OFBUSINESS; (B) FOR ANY INDIRECT, EXEMPLARY, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES; (C) FOR ANY
INABILITYTOCAPTUREFOOTAGEORIDENTIFYAND/OR CORRELATE A LICENSE PLATE WITH THE FBI DATABASE; (D) FOR ANY
PUBLICDISCLOSUREOFPROPRIETARYINFORMATIONMADEINGOODFAITH; (E) FOR CRIME PREVENTION; OR (F) FOR ANY
AMOUNTSTHAT, TOGETHER WITH AMOUNTS ASSOCIATED WITH ALL OTHER CLAIMS, EXCEED THE FEES PAID AND/OR
PAYABLEBYAGENCYTOFLOCKFORTHESERVICESUNDERTHISAGREEMENTINTHETWELVE (12) MONTHS PRIOR TO THE ACT
OROMISSIONTHATGAVERISETOTHELIABILITY, IN EACH CASE, WHETHER OR NOT FLOCK HAS BEEN ADVISED OF THE
POSSIBILITYOFSUCHDAMAGES. IN THE EVENT OF AN EMERGENCY, AGENCY SHOULD CONTACT 911 AND SHOULD NOT RELY
ONTHESERVICES.THIS LIMITATION OF LIABILITY OF SECTION 8 ONLY APPLIES TO THE EXTENT ALLOWED BY THE GOVERNING
LAWOFTHESTATEMENTIONEDINSECTION10.6, OR IF NO STATE IS MENTIONED IN SECTION 10.6, BY THE LAW OF THE STATE
OFGEORGIA.
8.2Additional No-Fee Term Requirements.
ANYWAYRELATEDTOTHECOMPLIMENTARYNO-FEE TERM AS DESCRIBED IN SECTION 6.5EXCEED $100, WITHOUT REGARD
TOWHETHERSUCHCLAIMISBASEDINCONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR OTHERWISE.
laims arising out of or in any
wayrelatedtotheNo-Fee Term.
8.3Responsibility. Each Party to this Agreement shall assume the responsibility and liability for the acts and omissions of its own employees, deputies,
officers, or agents, in connection with the performance of their official duties under this Agreement. Each Party to this Agreement shall be liable (if at
all) only for the torts of its own officers, agents, or employees that occur within the scope of their official duties. Agency will not pursue any claims or
8.4Indemnity. Agency hereby agrees to indemnify and hold harmless Flock against any damages, losses, liabilities, settlements and expenses
th any claim or action that arises from an alleged violation of Section 3.2, a
Flock employees or
agentorNon-Agency End Users,
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suse of the Services, Flock
maydosoandmayprohibitanyuseoftheServicesitbelievesmaybe (or alleged to be) inviolation of Section 3.2 or this Agreement.
9. RECORD RETENTION
9.1Data Preservation. The Agency agrees tostore Agency Data and Non-Agency End User Data in compliance with all applicable local, state and
deration for paid access and
no-fee access tothe Flock System, to the extent that Flock is required by local, state or federal law tostore the Agency Data or the Non-Agency End
s servers and, should Flock
belegallycompelledbyjudicialorgovernmentorder, Flock may retrieve the data from Agency upon demand.
10. MISCELLANEOUS
10.1 Severability. If any provision of this Agreement is found to be unenforceable or invalid, that provision will be limited or eliminated to the
minimumextentnecessarysothatthisAgreementwillotherwiseremaininfullforceandeffectandenforceable.
10.2Assignment. nt. Flock may
transferandassignanyofitsrightsandobligations, in whole or in part, under this Agreement without consent.
10.3 Entire Agreement. This Agreement, together with the Order Form(s), the then-current Reinstall Policy (https://www.flocksafety.com/reinstall-fee-
schedule), and Deployment Plan(s), are the complete and exclusive statement of the mutual understanding of the parties and supersedes and cancels all
previouswrittenandoralagreements, communications and other understandings relating to the subject matter ofthis Agreement, and that all waivers
e orders, authorizations
orsimilardocumentswillalterthetermsofthisAgreement, and any such conflicting terms are expressly rejected.
10.4 Relationship. No agency, partnership, joint venture, or employment is created as a result of this Agreement and Agency does not have any
authorityofanykindtobindFlockinanyrespectwhatsoever.
10.5 In any action or proceeding to enforce rights under this Agreement, the prevailing party will be entitled to recover
10.6 Governing Law; Venue. This Agreement shall be governed by the laws of the State of Georgia without regard to its conflict oflaws provisions.
Totheextentthatthearbitrationlanguagebelowdoesnotapply, the federal and state courts sitting in the State of Georgia will have proper and
exclusivejurisdictionandvenuewithrespecttoanydisputesarisingfromorrelatedtothesubjectmatterofthisAgreement. The parties agree that the
UnitedNationsConventionfortheInternationalSaleofGoodsisexcludedinitsentiretyfromthisAgreement. Any dispute arising out of, in connection
with, or in relation to this agreement or the making of validity thereof or its interpretation or any breach thereof shall be determined and settled by
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
arbitrationinGeorgiabyasolearbitratorpursuanttotherulesandregulationsthenobtainingoftheAmericanArbitrationAssociationandanyaward
renderedthereinshallbefinalandconclusiveupontheparties, and a judgment thereon may be entered inthe highest court of the forum, state or federal,
havingjurisdiction. The service of any notice, process, motion or other document in connection with an arbitration award under this agreement or for the
enforcementofanarbitrationawardhereundermaybeeffectuatedbyeitherpersonalserviceorbycertifiedorregisteredmailtotherespectiveaddresses
providedherein.
10.7Publicity. ose the
natureoftheServicesprovidedhereunderineachcaseinbusinessanddevelopmentandmarketingefforts, including without
website.
10.8 Export. Agency may not remove or export from the United States or allow the export or re-export of the Flock IP or anything related thereto, or
anydirectproductthereofinviolationofanyrestrictions, laws or regulations of the United States Department of Commerce, the United States
DepartmentofTreasuryOfficeofForeignAssetsControl, or any other United States or foreign agency or authority. As defined in FAR section 2.101,
theServices, the Hardware, the Emb
ction 227.7202
andFARsection12.212, any use, modification, reproduction, release, performance, display, or disclosure of such commercial software or commercial
softwaredocumentationbytheU.S. Government will be governed solely by the terms of this Agreement and will be prohibited except to the extent
expresslypermittedbythetermsofthisAgreement.
10.9 Headings. The headings are merely for organization and should not be construed as adding meaning to the Agreement or interpreting the
associatedSections.
10.10 Counterparts. This Agreement may be executed in two or more counterparts, each of which shall be deemed an original, but all of which
togethershallconstituteoneandthesameinstrument.
10.11 Authority. Each of the below signers of this Agreement represent that they understand this Agreement and have the authority to sign on behalf of
andbindtheorganizationsandindividualstheyarerepresenting.
10.12 Notices. All notices under this Agreement will be in writing and will be deemed to have been duly given when received, if personally delivered;
whenreceiptiselectronicallyconfirmed, if transmitted by facsimile or e-mail; the day after it issent, if sent for next day delivery by recognized
overnightdeliveryservice; and upon receipt, if sent by certified or registered mail, return receipt requested.
10.12. Iran Certification. Pursuant to I.C. § 5-22-16.5, Flock shall certify that, in signing this Agreement, it does not engage in investment activities
withintheCountryofIran.
10.13. Additional Good and Services. Flock understands and agrees that the Agency may, from time to time, request Flock to provide additional goods
andservicestotheAgency. When the Agency desires additional goods and services from Flock, the Agency shall notify Flock of such additional goods
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
andservicesdesired, as well as the time frame in which same are to be provided. Only after the Agency has approved Flock
theprovisionofsuchadditionalgoodsandservices, has encumbered sufficient monies topay for same, and has authorized Flock, in writing, to provide
suchadditionalgoodsandservices, shall such goods and services be provided by Flock to the Agency. A copy of the Agency
forthepurchaseofadditionalgoodsandservicesshallbenumberedandattachedheretointheorderinwhichtheyareapprovedbytheAgency.
10.14. E-Verify. Pursuant to I.C. § 22-5-1.7 et seq., as the same may be amended from time to time, and as is incorporated herein by this reference (the
Flock is required to enroll inand verify the work eligibility status ofits newly-hired employees using the E-Verify program,
andtoexecutetheAffidavitattachedherein, affirming that it is enrolled and participating in the E-verify program and does not knowingly employ
unauthorizedaliens. In support of the Affidavit, Flock shall provide the Agency with documentation indicating that it has enrolled and is participating
intheE-Verify program.
10.15. Nondiscrimination. Flock represents and warrants that itand all of its officers, employees, agents, contractors and subcontractors shall comply
withalllawsoftheUnitedStates, the State of Indiana and City of Carmel, Indiana prohibiting discrimination against any employee, applicant for
employmentorotherpersonintheprovisionofanyGoodsandServicesprovidedbythisAgreementwithrespecttotheirhire, tenure, terms, conditions
andprivilegesofemploymentandanyothermatterrelatedtotheiremploymentorsubcontracting, because of race, religion, color, sex, handicap,
nationalorigin, ancestry, age, disabled veteran status and/or Vietnam era veteran status.
INWITNESSWHEREOF, the parties hereto have made and executed this Agreement as follows:
CITYOFCARMEL, INDIANA Flock Group, Inc
byandthroughitsBoardofPublic
WorksandSafety
By: By:
JamesBrainard, Presiding Officer Authorized Signature
Date:
Printed Name
MaryAnnBurke, Member
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
Date:
Title
LoriS. Watson, Member FID/TIN:
Date:
ATTEST:
Date:
SueWolfgang, Clerk
Date:
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
1/6/2022
1/6/2022
1/6/2022
defeatcrime
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
TABLE OFCONTENTS
3.Implementation Timeline
4.Implementation Team
6.Things to Consider when Picking Locations
7.Customer Responsibilities: AC-PoweredCams
8.Electrician Handout
Electrician Installation Steps
FAQs about AC-Powered Flock Cameras
11.Installation Service Brief
12.Permitting: Pre-Install Questionnaire
Timeline
Right of Way
AC Power vs. Solar
Traffic Control & Installation Methods
Paperwork & Required Forms
Contacts
14.*FeeSchedule
15.Help Center
16.Customer Support
CUSTOMER IMPLEMENTATIONGUIDE2
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IMPLEMENTATION TIMELINE
This timeline provides general guidance and understanding ofyour installation process. While
wetypically complete installations 6-8weeks after locations have been finalized, delays can
occur asnoted inthetimeline below:
CONFIRM CAMERA LOCATIONS WITHYOUR SALES REPRESENTATIVE
REVIEW Flock: Your Sales representative willpresent several viable options for camera locationsLOCATIONCustomer: Review Deployment Plan & approve camera locationsSPleaseNote: IfPublic Works is required tomove forward, please obtain approval.
PREPARE FOR FINALIZED CAMERA LOCATIONS
FINALIZE Flock: Confirm Deployment Plan andsigned agreement. Flock willmove forward withnext
LOCATION steps forlocations that don'tneedpermits (minimum 10 locations needed tomove forward
S withpartial installation)
Customer: Prepare the below items, asneeded
Ifpermitsare required, begin application process
Ifcameras will beAC-powered, hire anelectrician/street department
CONDUCT ON-SITE SURVEY & PLACE FLAGS:
STEP 1 Flock: Flock technician conducts sitesurvey to (1) evaluate solar orpower access, (2)
check line ofsight tothe road, and (3) evaluate cellular service in thearea. When the
technician deems thelocations suitable, s/hewillplace awhite flag ateach spot.
Please Note: Iftheinitially determined locations don'tmeet Flock standards, wewill
evaluate anew location, obtain customer approval, and redoasitesurvey. This maypush
timeline forinstallation.
CALL 811
Flock: Flock Safety willcoordinate with Call811 tomark each camera location forSTEP2
underground utilities within a10-foot radius.
Please Note: Call811 is agovernment service, so turnaround times may vary and is
outside ofFlock control.
SCHEDULE INSTALLATION
Flock: Flock will (1) shipanysitespecific materials thatthe technician does nothaveSTEP3locally (2) schedule theinstallation date.
INSTALL & VALIDATE CAMERAS
Flock: After installation, your Customer Success Manager willconfirm that cameras areSTEP4capturingfootagewellandfunctioningproperly. They willthen give youfull access to the
system along with helpful training resources.
FINALIZE ANY INSTALLATION NEEDS
Flock: While wetypically complete installations within 4weeks offinalizing locations, delays
ONGOING may occur due toexternal factors. Inthese instances, wewillcontinue towork through this
AS process until your cameras are fully installed and operational.
NEEDED
CUSTOMER IMPLEMENTATIONGUIDE2
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IMPLEMENTATIONTEAM
FLOCKTEAMHOWWILLTHEYSUPPORTYOU
YourCustomerSuccessManagerisyourstrategic
partnerforyourlifetimeasaFlockcustomer.
Theywillbe your guide through theinstallation
process.Afterinstall,theywillhelpyouunderstand
how best toleverage theFlockSafety tooltosolve
crime.Youshouldreachouttothemwhenyouwant
todiscuss:
Training
Benefitsoffeatures
BestpracticesforgettingrelevantdataCustomerSuccessOpportunitiestoexpandthesecurityManagernetworkinyourarea
FeedbackonyourpartnershipwithFlock
TheFlockSafetySupportteamiscommittedto
answeringallyourday-to-dayquestionsasquicklyas
possible.Togetintouchwithsupport,simplyemail
support@flocksafety.com.Supportcanhelpyou:
Requestcameramaintenance
Troubleshootonlineplatform
Contract/Billingquestions
Updateaccountinformation
CameraSharingquestions
Quickquestionsinyour
FlockSafetySupport FlockAccount
YourProductImplementationSpecialistisyour
technicalproductexpert.
TheywillhelptranslateyourgoalforusingFlock
Safetycamerasintoatechnicalplanthatcanbe
executedandenableyoutosolvecrime.Your
specialist willworkwithyouto:
Reviewthecamerasinyourdeployment
Ensure that thedeployment plan issetupfor
successfromatechnologicalstandpointin
additionto meeting yourgoalsfor the product
Ifanyofyourlocationsrequirepermits, ProductImplementation
amemberoftheProductImplementationSpecialist
teamwillassist you inpackaging your
application(s).
CUSTOMER IMPLEMENTATIONGUIDE4
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IMPLEMENTATIONTEAM
TheFieldOperationsteamisresponsibleforthe
physicalinstallationandmaintenanceofcameras
and associatedequipmentprovided byFlock. This
includesalargeteamoftechnicians,schedulers,and
manyothersinvolvedinensuringthedeliveryofyour
product.
Theytakethetechnicalplanyoufinalizedwith
ProductImplementationandworkcloselywithother
teamsatFlocktomakesurethatyourcameras
areinstalledquicklyandsafely,andinawaythat
maximizestheopportunitytosolvecrimeata
specificlocation.
FieldOperationsTeam
Note*:ForallInstallationquestionsorconcerns,
pleasealwaysdirectthemtoyourCustomerSuccess
Managerandnottothetechnician.
PleaseNote:Onsomeoccasions,thirdpartiesoutsideofFlock
Safetymaybe(orneedtobe)involvedinyourimplementation.
OUTSIDEPARTYWHENTHEYMAYBEINVOLVED
IfyourFlockcamerasneedtobeACpowered, Electrician/Street you(customer)areresponsibleforprovidinganDepartmentelectriciantoensurepowerconnectivity
ToweighinonuseofpublicRightofWaysorpropertyPublicWorks(LE)
Department of
IfinstallationinyourarearequirespermittingTransportation(DOT),City,
orCountyAgencies
CUSTOMER IMPLEMENTATIONGUIDE5
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THINGSTOCONSIDERWHEN
PICKINGLOCATIONS
FalconCameras
UseCases
FlockLPRsaredesignedtocaptureimagesofrearlicenseplates,aimedinthe
directionoftraffic.
FlockLPRsarenotdesignedtocapturepedestrians,sidewalks,dumpsters,
gates,otherareasofnon-vehicletraffic,intersections
Placement
Theycapturevehiclesdrivingawayfromanintersection.
Theycannotpointinto the middle of anintersection.
Theyshouldbeplacedaftertheintersection,topreventstopandgomotion
activation,orandtraffic.
Mounting
They can be mounted on existing utility, light, or traffic signal poles, or 12
foot Flock poles. **NOTE**Permitting (or permission from pole owner) may be
required in order to use existing infrastructure orinstallinspecificareas,
dependingonlocalregulations&policies.
Theyshouldbemountedoneperpole*.IfusingACpower,theycanbemounted2per
pole.
Camerasneedsufficientpower.Sinceasolarpanelisrequiredpercamera,itcanpreventsufficient
solarpower if2cameras and 2solar panels were onasingle pole (byblocking visibility). Therefore if
relyingonsolarpower,onlyonecameracanbeinstalledperpole.
They can be powered with solar panels or direct wire-in AC Power (no outlets).
NOTE** Flock does notprovideElectricalservices.Theagencyorcommunitymust
workwithanelectriciantowirethecamerasonceinstalled.Electricianservices
shouldbecompletedwithin2daysofinstallationtopreventthecamerafrom
dying.
TheywillrequireadequatecellularserviceusingAT&TorT-Mobiletobeabletoprocess
sendimages
AnyFlockequipmentmountedover14feetoronahorizontalbeamwillrequirea
buckettruck.Ifmountinginthisway:
FlockwillrequestuseofabuckettruckthroughthecustomerorPublicWorks
Ifabuckettruckisnotavailablethroughthecustomer,Flockwillhavetoprocure
one.
Note**Thiswillleadtodelaysoninstall&anysubsequentmaintenancevisitsbasedonbuckettruck
availability
Flockwilllikelyrequiretrafficcontrolassistanceprovidedbycustomerto
installorprovidemaintenancewithabuckettruck
CUSTOMER IMPLEMENTATIONGUIDE6
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THINGSTOCONSIDERWHEN
SolarPanels
Solarpanelsneedunobstructedsouthern-facingviews
CUSTOMER IMPLEMENTATIONGUIDE7
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CUSTOMERRESPONSIBILITIES:
AC-POWEREDCAMS
IntheeventyourFlockcamerasneedtobeAC-powered,thecustomerisresponsibleforacquiringan
electricianandensuringtheyconnectthecameratopower.Seesteps2and6below.
Visitflocksafety.com/power-installforthefullplan,FAQs&togetstarted!
CUSTOMER IMPLEMENTATIONGUIDE8
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ELECTRICIANHANDOUT
ElectricianInstallationSteps
1.RunACcableandconduitto
theboxaccordingtoNEC
Article300and any
applicable local codes. The
gland acceptsconduit
2.Opentheboxusinghinges
3.ConnectACMainsper
wiringdiagrambelow:
a.ConnectACNeutralwire
totheSurge Protector
white Neutralwire
using the open position
onthelevernut.
b.Connect AC Line wire to
theSurgeProtector
blackLinewire using
the open positionon
thelevernut.
c.ConnectACGroundwire
totheSurge Protector
green groundwire using
the open positionon
thelevernut.
4.VerifythatboththeREDLED
islitonthefrontofthe
box
5.Close box and zip tie the
box shutwiththeprovided
ziptie
6.Whilestillonsite,call
Flockwhowillremotely
verifythatpoweris
workingcorrectly:
SoutheastRegion-(678)562-8766
West-Region-(804)607-9213
Central&NERegion-(470)868-4027
CUSTOMER IMPLEMENTATIONGUIDE9
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ELECTRICIANHANDOUT
CUSTOMER IMPLEMENTATIONGUIDE1
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FAQSABOUTAC-POWEREDFLOCK
CAMERAS
Whatvoltageissupported?
TheACkit isdesigned toworkwith 120VAC infrastructure by
default.A240VACversionisavailableonrequest.
Howmuchpowerdoesthisconsume?
Peak current draw is1.5Aat120VAC. Average power draw is
roughly 30W inhigh traffic conditions, butmay belower when
lessvehiclesarepresent.
Whoisresponsibleforcontractingtheelectrician?
The customer isresponsible forcontracting anelectrician. We
can helpanswerquestions, butthecustomer isresponsiblefor
identifyingandcontractinganelectrician.
Whoisresponsibleformaintenance?
Flock willhandle all maintenance related tothecamera and
power equipment installed byFlock. However, any problemswith
theelectrical supply aretheresponsibility ofthecustomer.The
ACjunctionboxhastwolightstoindicatethepresenceof
power and make iteasy forquick diagnosis ifthere isaproblem
relatedtotheACpowersource.
Intheevent thecamera indicates toFlock that there isapower
supplyproblem,Flockwillnotifythecustomerandrequestthat
thecustomerverifythelightsontheACjunctionbox.Ifthe
ACSourcelightisilluminated,Flockwillsendatechnicianto
investigate.IftheACsourcelightisnotilluminatedthecustomer
circuitorcall
theelectricianwhoinstalledthepowersupply.
Howmuchdoesitcost?
WorkrequiredtobringACpowertoeachlocationwillbedifferent,
soexactpricingisnotpossible.Theprimarydriverof cost is
the distance from ACpower source tothe intendedcamera
location.
CUSTOMER IMPLEMENTATIONGUIDE1
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
WhatinformationdoIneedtoprovidemyelectrician?
TheFlock deployment plan and these work instructions should besufficient tosecure aquote. Itwillbehelpful ifyou
know thelocationofexistingpowerinfrastructure beforecreatingthedeploymentplan.
Canyouplugintomyexistingpoweroutlet?
The Flock ACpower adapter does notuseastandard outlet plug, butmust bedirectly wired into the power mains.While
usingoutlet plugs may beconvenient, they can easily beunplugged presenting atampering risk to thiscritical safety
infrastructure. Ifan outlet isclose tothe camera, the electrician can route power directly tothecamerawithadirect
wire-inconnection.
Howlongdoesthisprocesstypicallytake?
The installation process typically takes 6-8weeks. Inorder toaccelerate theprocess, besure tohave theelectricianperform
hisworkshortlyaftertheFlocktechnicianfinishesinstallingthecamera.
WhatkindofelectricianshouldIlookfor?
Anylicensedelectricianshouldbeabletoperformthiswork,thoughwehavefoundthatthosewhoadvertise
workingwithlandscapelightingaremostsuitedforthiswork.
Whathappensiftheelectriciandamagestheequipment?
Thecustomerisresponsibleforcontractingtheelectrician.Anyliabilityassociatedwiththisworkwouldbeassumed by
thecustomer. Ifany future work isrequired atthis site duetotheelectrical infrastructure ortheworkperformedbythe
electricianwouldbetheresponsibilityofthecustomer.
Whenshouldtheelectricianperformhiswork?
Once Flock installs the camera, youwill receive an emailalert letting youknow that this hasbeen completed. Afterthis,you
willneedtoscheduletheelectriciantoroutepowertothepole.
WhatifmyelectricianhasquestionsaboutACKit?
Youshouldsharethe AC-PowerKitDetails packetwiththeelectricianiftheyhave
questions.
WhatiftheACpowerisonatimer?
SometimestheACpowerwillbeonatimer(likeusedforexteriorlighting).FlockrequiresthattheACpower
providedtothecamerabeconstant.Thesourcethattheelectricianusesmustnotbeonatimingcircuit.
CUSTOMER IMPLEMENTATIONGUIDE12
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
INSTALLATIONSERVICEBRIEF
BelowoutlinesthestatementofworkforyourFlockCameraInstallation:
WHATISCOVEREDBYFLOCKSPECIALNOTEWHATIS./4COVEREDBYFLOCK
TrafficControlandanyassociatedcostsFlockCameras&OnlinePlatform
MountingPolesElectrician&ongoingelectricalcost
ACPowerKit EngineeringDrawingsasneeded)
exc.changesduringSolarPanelsRelocationFeesasneeded)initialinstallation
Site Surveys and ContractorlicensingfeesCall811Scheduling
InstallationLaborCostsPermitapplicationprocessingfees
Including, butnot
limitedto,*MASHCustomerSupport/TrainingSpecialistmountingequipment
polesoradapters
CellularDataCoverageBuckettrucks
MaintenanceFees Loss,theft,damagetoFlockequipmentreviewFeesSheetformoredetails)
Only applicable forDatastoragefor30daysCameradowntimeduetopoweroutageAC-poweredcameras
MASH poles:Manualfor AssessingSafetyHardware (MASH)presentsuniform guidelinesfor crash testing
permanentandtemporaryhighwaysafetyfeaturesandrecommendsevaluationcriteriatoassesstestresults
CUSTOMER IMPLEMENTATIONGUIDE13
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
PERMITTING:
PRE-INSTALLQUESTIONNAIRE
1.Timeline
depth
permittingrequirementscan add2+months
totheinstallationtimeline. Law
enforcement agencies and citygovernments
canworkwiththeirlocalPublicWorksor
DepartmentofTransportationoffices
directlytohelpexpeditetheprocess.
WhenFlockSafetycustomersmanagethe
permittingprocesses,resultstendto
comemorequickly.
Isyouragencyabletoownthe
permittingprocesswithFlock
assistance?
2.RightofWay
WillanyoftheFlockSafetycamerasbe
installedoncity,stateorpowercompany
ownedpolesorincity,county,orstate
RightofWay(RoW)?
WhatistheRoWbuffer?
Will additional permits or written
permission berequired from third-
party entities (such as DOT,power
company,publicworks,etc)?
Will any cameras be installed on city-owned
traffic signalpoles(verticalmass)?
Ifyes,pleaseprovideheights/photos
todetermineifabuckettruckis
neededfor theinstallation.
Note:Ifheightisgreaterthan15feettall,a
buckettruckisrequired.
3.ACPowervs.Solar
IfACpowered,istherea120Vpowersource
available,andisthere access to an
electrician who can connect the existingwire
totheFlockSafetypoweredinstallationkit?
Ifsolarpowered,considerthesizeofthe
solarpanelandpotential toimpact
CUSTOMER IMPLEMENTATIONGUIDE14
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
visibilityofDOTsigns/signals:
SinglePanel:xx(LengthxWidthxDepth)
DoublePanel:xx(LxWxD)
CUSTOMER IMPLEMENTATIONGUIDE15
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
4.TrafficControl&InstallationMethods
Ifabuckettruckisrequired,this
typicallynecessitatesafulllanetobe
blockedinthedirectionoftravel.Can
youprovideapatrolcarescort,orwill
fulltrafficcontrolberequired?
Note:If traffic control is required,
you may incuradditional costs due to
city/state requirements;Feeswillbe
determinedbyquotesreceived.
Iffulltrafficcontrolrequired(cones,arrowboards,etc.):
Willstandardplanssuffice,orare
customplansneeded?Customplanscan
doublethecost,whilestandardplans
canbepulledfromtheManualof
UniformTrafficControlDevices
MUTCD).
Willanon-sealedcopyofthetraffic
plansuffice?Or does the traffic plan
need to be sealed and/orsubmittedby
aprofessionalengineer?
Aretherestate-specificspecial
versions/variancesthatmustbe
followed?
Ifabuckettruckis required,theshoulderorsidewalk
should suffice and enable FlockSafety to proceed
withouttrafficcontrolsystemsinplace.
Note:Insomestates(i.e.
California),sidewalksmayrequire
signage.Ifsignageismandatory,Will
yourPublicWorksdepartmentbeableto
assist?
5.Paperwork&RequiredForms
FlockSafetywillneedcopiesof
paperworktocompletepriortoproceeding
ex.businesslicenseapplications,
encroachmentpermitapplications).Wecan
savecriticaltimebygatheringthese
documentsupfront.Weappreciateyour
assistanceinprocuringthese.
6.Contacts
IfFlockSafetywillneedtointerface
directlywiththedepartments,pleaseshare
CUSTOMER IMPLEMENTATIONGUIDE16
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
thecontactinformationofthefollowing
departments:
Permitting
PublicWorks
TrafficDepartment
CUSTOMER IMPLEMENTATIONGUIDE17
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
FEESCHEDULING
FeeSchedule
AfteradeploymentplanwithDesignatedLocationsandequipmenthasbeenagreeduponbyboth
FlockandtheCustomer,anysubsequentchangestothedeploymentplandrivenbya
requestwillincurafeeperthetablebelow.
Allfeesareperreinstallorrequiredvisit(inthecasethatareinstallisattemptedbutnotcompleted)
andincludelaborandmaterials.Ifyouhaveanyquestions,pleaseemailsupport@flocksafety.com.
Belowfeescheduleissubjecttochange;
REINSTALLORJOBTYPEREINSTALLFEE
Cameraorpolerelocation 150
Camerareplacementasresultofvandalism,theft,orthirdpartydamage 500
Polereplacementasaresultofvandalism,theft,orthirdpartydamage 150
Poleupgrade 300
AngleAdjustment-Customerrequest 125
InstallationofadditionalFlockSafetysign(includingcostofsign) 100
Convertcameratouseofelectricaloutlet(excludingcostofelectricalwork) 150
Othersitevisit/technicianvisitthatdoesnotresultinareinstallbeingrequired 150
CUSTOMER IMPLEMENTATIONGUIDE18
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
HELPCENTER
OurHelpCenterisfilledwithtonsofresourcestohelpyounavigatethroughtheonline
platform.Belowyouwillfindsomecommonquestionsandtheirrelevanthelparticle:
HowdoIsearchcamerafootage?HowdoIaddauser?
HowdoIaddavehicletomyownHotList?
HowdoIenablebrowsernotificationsforHotListalerts?How do
I gettext alertsforHot List?
HowdoIrequestcameraaccessfromothernearbyagencies?
HowdoIusetheNationalLookuptosearchforaplate?
NationalLookup-networkoflawenforcementagenciesthat
haveoptedtoallowtheirFlockcamerastobeusedfor
searches)
HowdoIresetmy/anotherpassword?
CUSTOMERSUPPORT
Youcanreachourcustomersupportteamanytimebyemailing support@flocksafety.com.
Theycanhelpanswerany-questionsyoumayhave.
CUSTOMER IMPLEMENTATIONGUIDE19
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
866)901-1781|1170HowellMillRdNW,Unit210,Atlanta,GA30318|
flocksafety.com
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
Exhibit A
Scope of Goods and Services Provided
FLOCK GROUP INC.
This Scope ofGoods and Service combined with theagreement referenced inExhibit 1describe therelationship between Flock
Group Inc. (“Flock”) andtheCity ofCarmel, Indiana (“Customer”) (each of FlockandCustomer, a ”Party”). This order form
Order Form”) hereby incorporates andincludes theterms oftheattached Agreement (the “Terms”) which describe andset
forth thegeneral legal termsgoverning therelationship (collectively, the "Agreement" ). The Terms contain, among other
things, warranty disclaimers, liability limitations anduselimitations.
This additional services Agreement will beeffective when this Order Form isexecuted byboth Parties (the “Effective Date”).
Agency: City ofCarmel, Indiana
Contact Name: Timothy Renick
Legal Entity Name: \\FSLegalEntityName{r}\\
Address: Phone: 317-571-25673CivicSqE-Mail: trenick@carmel.in.govCarmel, Indiana 46032
Billing Contact: \\FSBillingContact1\\ Expected Payment Method: if different than above) FSExpectedPaymentMethod1\\
Billing Term: Annual payment due Net30pertermsInitialTerm: 12months
Renewal Term: 12 months andconditions
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
Name Price QTY Subtotal
Flock Falcon Camera $2,500.00 38.00 $95,000.00
Implementation Fee (Public) $0.00 38.00 $0.00
Wing Integration $948.00 6.00 $5,688.00
Flock Safety Advanced Search 25-49 Falcons $3,500.00 1.00 $3,500.00
Includes one-time fees)
Year 1 Total: $104,188.00
Recurring Total: $104,188.00
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
FSInitials1\\
By executing this Order Form, Agency represents and warrants that it has read and agrees all of the
terms and conditions contained in the Terms attached. The Parties have executed thisAgreement asofthedates set
forth below.
FLOCK GROUP, INC. Agency: City of Carmel, Indiana
FSSignature2\\ \\FSSignature1\\
By: By:
FSFullname2\\ \\FSFullname1\\
Name: Name:
FSTitle2\\ \\FSTitle1\\
Title: Title:
FSDateSigned2\\ \\FSDateSigned1\\
Date: Date:
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
EXHIBIT I
This agreement is governed by the terms as set out in this attached agreement that has been executed by both
parties.
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
Let’s defeat crime together.™
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
TABLEOFCONTENTS
3. Implementation Timeline
4. Implementation Team
6. Things to Consider when Picking Locations
7. Customer Responsibilities: AC-Powered Cams
8. Electrician Handout
Electrician Installation Steps
FAQs about AC-Powered Flock Cameras
11. Installation Service Brief
12. Permitting: Pre-Install Questionnaire
Timeline
Right of Way
AC Power vs. Solar
Traffic Control & Installation Methods
Paperwork & Required Forms
Contacts
14. *Fee Schedule
15. Help Center
16. Customer Support
CUSTOMER IMPLEMENTATION GUIDE 6
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
IMPLEMENTATION TIMELINE
Thistimelineprovidesgeneralguidanceandunderstandingofyourinstallationprocess. While
wetypicallycompleteinstallations6-8weeksafterlocationshavebeenfinalized, delayscan
occurasnotedinthetimelinebelow:
CONFIRM CAMERA LOCATIONS WITH YOUR SALES REPRESENTATIVE
REVIEW Flock: YourSalesrepresentativewillpresentseveralviableoptionsforcameralocationsLOCATIONCustomer: ReviewDeploymentPlan & approvecameralocationsSPleaseNote: IfPublicWorksisrequiredtomoveforward, pleaseobtainapproval.
PREPARE FOR FINALIZED CAMERA LOCATIONS
FINALIZE Flock: ConfirmDeploymentPlanandsignedagreement. Flockwillmoveforwardwithnext
LOCATION stepsforlocationsthatdon'tneedpermits (minimum10locationsneededtomoveforward
S withpartialinstallation)
Customer: Preparethebelowitems, asneeded
Ifpermitsarerequired, beginapplicationprocess
IfcameraswillbeAC-powered, hireanelectrician/streetdepartment
CONDUCT ON-SITE SURVEY & PLACE FLAGS:
STEP1 Flock: Flocktechnicianconductssitesurveyto (1) evaluatesolarorpoweraccess, (2)
checklineofsighttotheroad, and (3) evaluatecellularserviceinthearea. Whenthe
techniciandeemsthelocationssuitable, s/hewillplaceawhiteflagateachspot.
Please Note: Iftheinitiallydeterminedlocationsdon'tmeetFlockstandards, wewill
evaluateanewlocation, obtaincustomerapproval, andredoasitesurvey. Thismaypush
timelineforinstallation.
CALL 811
Flock: FlockSafetywillcoordinatewithCall811tomarkeachcameralocationforSTEP2
undergroundutilitieswithina10-footradius.
Please Note: Call811isagovernmentservice, soturnaroundtimesmayvaryandis
outsideofFlockcontrol.
SCHEDULE INSTALLATION
Flock: Flockwill (1) shipanysitespecificmaterialsthatthetechniciandoesnothaveSTEP3locally (2) scheduletheinstallationdate.
INSTALL & VALIDATE CAMERAS
Flock: Afterinstallation, yourCustomerSuccessManagerwillconfirmthatcamerasareSTEP4capturingfootagewellandfunctioningproperly. Theywillthengiveyoufullaccesstothe
systemalongwithhelpfultrainingresources.
FINALIZE ANY INSTALLATION NEEDS
Flock: Whilewetypicallycompleteinstallationswithin4weeksoffinalizinglocations, delays
ONGOING mayoccurduetoexternalfactors. Intheseinstances, wewillcontinuetoworkthroughthis
AS processuntilyourcamerasarefullyinstalledandoperational.
NEEDED
CUSTOMER IMPLEMENTATION GUIDE 7
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
IMPLEMENTATION
FLOCK TEAM HOW WILL THEY SUPPORT YOUTEAM
Your Customer Success Manager is your strategic
partner for your lifetime as a Flock customer.
Theywillbeyourguidethroughtheinstallation
process. After install, they will help you understand
howbesttoleveragetheFlockSafetytooltosolve
crime. You should reach out to them when you want
to discuss:
Training
Benefits of features
Best practices for getting relevant dataCustomerSuccessOpportunitiestoexpandthesecurityManagernetworkinyourarea
Feedback on your partnership with Flock
The Flock Safety Support team is committed to
answering all your day-to-day questions as quickly as
possible. Toget in touch with support, simply email
support@flocksafety.com. Supportcanhelpyou:
Request camera maintenance
Troubleshoot online platform
Contract / Billing questions
Update account information
Camera Sharing questions
Quick “How to” questions in your
Flock Safety Support Flock Account
Your Product Implementation Specialist is your
technical product expert.
They will help translate your goal for using Flock
Safety cameras into a technical plan that can be
executed and enable you to solve crime. Your
specialistwill work with youto:
Review the cameras in your deployment
Ensurethatthedeploymentplanissetupfor
successfrom a technological standpointin
additiontomeetingyour goalsfortheproduct
If any of your locations require permits, Product Implementation
a member of the Product ImplementationSpecialist
teamwillassistyouinpackagingyour
application(s).
CUSTOMER IMPLEMENTATION GUIDE 4
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
IMPLEMENTATION
The Field Operations team is responsible for the
physicalinstallation and maintenance of camerasTEAM
andassociatedequipmentprovidedbyFlock. This
includes a large team of technicians, schedulers, and
many others involved in ensuring the delivery of your
product.
They take the technical plan you finalized with
Product Implementation and work closely with other
teams at Flock to make sure that your cameras
are installed quickly and safely, and in a way that
maximizes the opportunity to solve crime at a
specific location.
Field Operations Team
Note*: For all Installation questions or concerns,
please always direct them to your Customer Success
Manager and not tothe technician.
Please Note: On some occasions, third parties outside of Flock
Safety may be (or need to be) involved in your implementation.
OUTSIDE PARTY WHEN THEY MAY BE INVOLVED
If your Flock cameras need to be AC powered, Electrician/Street you (customer) are responsible for providing an
Department electrician to ensure power connectivity
To weigh in on use of public Right of Ways or propertyPublicWorks (LE)
Department of
If installation in your area requires permittingTransportation (DOT), City,
or County Agencies
CUSTOMER IMPLEMENTATION GUIDE 5
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
THINGS TO CONSIDER
PICKING LOCATIONS
WHENFalconCameras
Use Cases
Flock LPRs are designed to capture images of rear license plates, aimed in the direction of traffic.
Flock LPRs are not designed to capture pedestrians, sidewalks, dumpsters, gates, other
areas of non- vehicle traffic, intersections
Placement
They capture vehicles driving away from an intersection.
They cannot point into the middle ofanintersection.
They should be placed after the intersection, to prevent stop and go motion activation, or
stop and go” traffic.
Mounting
They can be mounted on existing utility, light, or traffic signal poles, or 12 foot Flock poles.
NOTE** Permitting (or permission from pole owner) may be required in order to use existing
infrastructure orinstall inspecific areas, depending on local regulations & policies.
They should be mounted one per pole*. If using AC power, they can be mounted 2 per pole.
Cameras need sufficient power. Since a solar panel is required per camera, it can prevent sufficient
solarpowerif2camerasand2solarpanelswereonasinglepole (byblockingvisibility). Thereforeif
relyingonsolarpower, onlyonecamera canbeinstalled perpole.
They can be powered with solar panels or direct wire-in AC Power (no outlets). **NOTE** Flock does
not provide Electrical services. The agency or community must work with an electrician to
wire the cameras once installed. Electrician services should be completed within 2 days of
installation to prevent the camera from dying.
They will require adequate cellular service using AT&T or T-Mobile to be able to process & send images
Any Flock equipment mounted over 14 feet or on a horizontal beam will require a bucket truck.
If mounting inthis way:
Flock willrequest use ofabucket truck through thecustomer orPublic Works
If a bucket truck is not available through the customer, Flock will have to procure one.
Note** This will lead to delays on install & any subsequent maintenance visits based on bucket truck
availability
Flock will likely require traffic control assistance provided by customer to install or provide
maintenance with abucket truck
Solar Panels
Solar panels need unobstructed southern-facing views
CUSTOMER IMPLEMENTATION GUIDE 6
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
CUSTOMER
AC-POWERED CAMS
RESPONSIBILITIES: In the event your Flock cameras need to be AC-powered, the customer is responsible for acquiring an
electrician and ensuring they connect the camera to power. See steps 2 and 6 below.
Visit flocksafety.com/power-install for the full plan, FAQs & to get started!
CUSTOMER IMPLEMENTATION GUIDE 7
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
ELECTRICIAN
Electrician Installation StepsHANDOUT
1. Run AC cable and conduit to
the according toNEC Article
300 and any applicable local
codes. The gland accepts ½”
conduit
2. Open the box using hinges
3. Connect AC Mains per
wiringdiagram below:
a. Connect AC Neutral wire to
theSurge Protector white
Neutral wire using the
open position on the lever
nut.
b. Connect AC Line wire to
the Surge Protector black
Line wire using the open
position onthe lever nut.
c. Connect AC Ground wire to
theSurge Protector green
ground wire using the
open position on the lever
nut.
4. Verify thatboththeRED LEDislit
on front ofthebox
5. Close box and zip tie the box
shut with the provided ziptie
6. While stillonsite, call Flock who
willremotely verify thatpower is
working correctly:
Southeast Region - (678) 562-8766
West-Region - (804) 607-9213
Central & NE Region - (470) 868-4027
CUSTOMER IMPLEMENTATION GUIDE 8
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
ELECTRICIAN
HANDOUT
CUSTOMER IMPLEMENTATION GUIDE 9
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
FAQS ABOUT AC-POWEREDFLOCK
CAMERAS
What voltage is supported?
TheACkitisdesignedtoworkwith120VACinfrastructureby
default. A240VACversionisavailableonrequest.
How much power does this consume?
Peakcurrentdrawis1.5Aat120VAC. Averagepowerdrawis
roughly30Winhightrafficconditions, butmaybelowerwhen
lessvehiclesare present.
Who is responsible for contracting the electrician?
Thecustomerisresponsibleforcontractinganelectrician. We
canhelpanswer questions, but the customeris responsiblefor
identifying and contracting an electrician.
Who is responsible for maintenance?
Flockwillhandleallmaintenancerelatedtothecameraand
powerequipmentinstalledbyFlock. However, anyproblemswith
theelectricalsupplyaretheresponsibilityofthecustomer. The
AC junction box has two lights to indicate the presenceof
powerandmakeiteasyforquickdiagnosisifthereisa problem
related tothe AC power source.
IntheeventthecameraindicatestoFlockthatthereisapower
supplyproblem, Flockwillnotify the customer and requestthat
the customer verify the lights on the AC junction box. If
AC Source light is illuminated, Flock will send a technicianto
investigate. IftheACsourcelightisnotilluminatedthecustomer
shouldcheckanyGFCI’sorbreakersinthesupplycircuit or call
the electrician who installed the power supply.
How much does it cost?
WorkrequiredtobringACpowertoeachlocationwillbedifferent,
so exact pricing is not possible. The primary driverofcostis
thedistancefromACpowersourcetothe intended camera
location.
CUSTOMER IMPLEMENTATION GUIDE 10
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
What information do I need to provide my electrician?
TheFlockdeploymentplanandtheseworkinstructionsshouldbesufficienttosecureaquote. Itwillbehelpfulif you
knowthe location of existing powerinfrastructurebeforecreatingthe deployment plan.
Can you plug into my existing power outlet?
TheFlockACpoweradapterdoesnotuseastandardoutletplug, butmustbedirectlywiredintothepowermains. While
usingoutletplugsmaybeconvenient, theycaneasilybeunpluggedpresentingatamperingrisktothis criticalsafety
infrastructure. Ifanoutletisclosetothecamera, theelectriciancanroutepowerdirectlytothe camera with a direct
wire-inconnection.
How long does this process typically take?
Theinstallationprocesstypicallytakes6-8weeks. Inordertoacceleratetheprocess, besuretohavetheelectricianperform
his work shortly afterthe Flock technician finishes installing the camera.
What kind of electrician should I look for?
Any licensed electrician should be able to perform this work, though we have found that those who advertise
working with landscape lighting are most suitedforthis work.
What happens if the electrician damages the equipment?
Thecustomerisresponsibleforcontractingtheelectrician. Anyliability associated with this work would beassumedby
thecustomer. Ifanyfutureworkisrequiredatthissiteduetotheelectricalinfrastructureorthework performed by the
electrician would be the responsibility of the customer.
When should the electrician perform his work?
OnceFlockinstallsthecamera, youwillreceiveanemailalertlettingyouknowthatthishasbeencompleted. Afterthis, you
will needto schedulethe electriciantoroute powertothe pole.
What ifmyelectrician has questions about Flock’sAC Kit?
You should share the AC-Power Kit Details packet with the electrician if they have questions.
What if the AC power is on a timer?
Sometimes the AC power will be on a timer (like used for exterior lighting). Flock requires that the AC power
provided to the camera be constant. The source that the electrician uses must not be on a timing circuit.
CUSTOMER IMPLEMENTATION GUIDE 11
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
INSTALLATION SERVICE BRIEF
Below outlines the statement of work for your Flock Camera Installation:
WHAT IS COVERED BY FLOCK SPECIAL NOTEWHATISNOTCOVEREDBYFLOCK
FlockCameras & OnlinePlatform Traffic Control and any associated costs
MountingPoles Electrician & ongoingelectricalcost
ACPowerKit Engineering Drawingsasneeded)
exc. changes duringSolarPanelsRelocationFeesinitialinstallationasneeded)
SiteSurveysand ContractorlicensingfeesCall811Scheduling
InstallationLabor Costs Permitapplicationprocessingfees
Including, butnot
limitedto, *MASHCustomerSupport / Training Specialistmountingequipment
polesoradapters
Cellular Data Coverage Buckettrucks
MaintenanceFees Loss, theft, damagetoFlockequipmentreviewFeesSheetformoredetails)
Only applicable forDatastoragefor30daysCameradowntimeduetopoweroutageAC-powered cameras
MASHpoles: ManualforAssessingSafetyHardware (MASH) presentsuniformguidelinesforcrashtesting
permanent and temporary highway safety features and recommends evaluation criteria to assess test results
CUSTOMER IMPLEMENTATION GUIDE 12
DocuSign Envelope ID: D379C9F9-2EE2-4335-A2F0-0AE1DED7B9D4
PERMITTING:
PRE-INSTALLQUESTIONNAIRE
1. Timeline
In Flock Safety’s experience, in-depth
permitting requirements can add 2+ months to
the installation timeline. Law enforcement
agencies and city governments can work with
their local Public Works orDepartment of
Transportation offices directly tohelp expedite
the process. When Flock Safety customers
manage the permitting processes, results tend
to comemore quickly.
Is your agency able to own the permitting
process withFlock Safety’sassistance?
2. Right of Way
Will any of the Flock Safety cameras be installed on
city, state or power company owned poles or in city,
county, orstate Right ofWay (RoW)?
What is the RoW buffer?
Will additional permits or written
permission be required from third-party
entities (such as DOT, power company,
public works, etc)?
Will any cameras be installed on city-owned traffic
signal poles (vertical mass)?
If yes, please provide heights/photos to
determineifabucket truck is needed for the
installation.
Note: Ifheightis greaterthan 15 feettall, a
buckettruckisrequired.
3. AC Power vs. Solar
IfAC powered, isthere a120V power source available,
andisthere access to an electrician who can connect
the existing wire to the Flock Safety powered
installation kit?
Ifsolar powered, consider the size ofthe solar
panel andpotential toimpact visibility ofDOT
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signs/signals:
Single Panel: 21.25” x14” x2” (Length xWidth xDepth)
Double Panel: 21.25” x 28” x 2” (LxWxD)
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4. Traffic Control & Installation Methods
If a bucket truck is required, this typically
necessitates afull lane to be blocked in the
direction of travel. Can you provide a patrol car
escort, or will full traffic control be required?
Note: If traffic control is required, you may
incur additional costs due to city/state
requirements; Fees will be determined by
quotes received.
If full traffic control required (cones, arrowboards, etc.):
Will standard plans suffice, or are custom
plans needed? Custom plans can double
the cost, whilestandard plans can be pulled
from the Manual ofUniform Traffic Control
Devices (MUTCD).
Will a non-sealed copy of the traffic plan
suffice? Or does the traffic plan need to be
sealed and/or submitted by a professional
engineer?
Are there state-specific special
versions/variancesthat must be followed?
If a bucket truck is not required, the shoulder or sidewalk
shouldsufficeandenableFlockSafetytoproceed
without traffic control systems in place.
Note: In some states (i.e. California), sidewalks
mayrequire signage. If signage is mandatory,
Will your Public Works department be able to
assist?
5. Paperwork & Required Forms
Flock Safety will need copies of paperwork to
completeprior toproceeding (ex. business license
applications, encroachment permit applications).
We can save critical time by gathering these
documents upfront. We appreciate your
assistance inprocuring these.
6. Contacts
If Flock Safety will need to interface directly with
the departments, please share the contact
information of thefollowing departments:
Permitting
Public Works
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Traffic Department
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FEE SCHEDULING
Fee Schedule
After a deployment plan with Designated Locations and equipment has been agreed upon by both
Flock and the Customer, any subsequent changes to the deployment plan (“Reinstalls”) driven by a
Customer’srequestwill incura feeperthetable below.
All fees are per reinstall or required visit (in the case that a reinstall is attempted but not completed)
and include labor and materials. If you have any questions, please email support@flocksafety.com.
Below fee schedule is subject to change;
REINSTALL OR JOB TYPE REINSTALL FEE
Cameraorpolerelocation 150
Camera replacement as result of vandalism, theft, or third party damage 500
Pole replacement as a result of vandalism, theft, or third party damage 150
Pole upgrade 300
Angle Adjustment - Customer request 125
Installation of additional Flock Safety sign (including cost ofsign) 100
Convertcameratouseofelectrical outlet (excluding costofelectrical work) 150
Other site visit/technician visit that does not result in a reinstall being required 150
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HELP CENTER
Our Help Center is filled with tons of resources to help you navigate through the online
platform. Below you will find some common questions and their relevant help article:
How do I search camera footage? doIaddauser?
How do Iadd avehicle to my own Hot List?
How do I enable browser notifications for Hot List alerts? How doIget text
alerts for Hot List?
How do I request camera access from other nearby agencies?
How do I use the National Lookup to search for a plate?
National Lookup - network of law enforcement agencies that have
opted toallowtheirFlockcameras tobeusedforsearches)
How do I reset my / another user’s password?
CUSTOMER SUPPORT
You can reach our customer support team anytime by emailing support@flocksafety.com.
They can help answer any “How-To” questions you may have.
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866) 901-1781 | 1170 Howell Mill Rd NW, Unit 210, Atlanta, GA 30318 | flocksafety.com
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