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HomeMy WebLinkAboutVirgin Pulse/HR/$36,000 per year plus additional service charges listed/First Amendment to Application for Renewal Term 02-01-2022 to 01-31-2025 - ASACzTfshfzHsfdivlijobu:;34bn-Gfc22-3133 DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 BQQFOEJY!B;!PSEFS!GPSN Bqqmjdbujpo!TfswjdfQspwjefsBhsffnfou!Psefs!Gpsn;!!Wjshjo!Qvmtf!Fohbhf Order Form Prepared for:City of Carmel Bill To Address:One Civic Square Carmel, IN 46032 Contact Name:Lisa Hartz Contact Email:lhartz@carmel.in.gov Contact Phone: 317) 571-2471 SubscriptionServices Initial OrderOrderEnd PerEligibleMinimumEstimatedTotal PriceServicesOrderTermDatePerYearPriceEligibleLivesEligibleLivesperYearStartDate(years) EngagePlatform– 02/01/1701/31/253$60450600$36,000Employees Total Per Year:$36,000 Payment Terms and Conditions: 1.The Subscription Services Fees will be invoiced annually based on the greater of (a) Minimum Number of Eligibles as of the Effective Date; or (b) the actual number of Eligibles on record in Provider’ssystem atthe time of invoice. 2.All Subscription Services fees shall be due and payable within thirty (30) days of the date of the invoice. 3.Client will be invoiced bi-monthly in arrears based on the total value of rewards earned by each Member during the bi-month. DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 AdditionalServices ServicesBilling TypePer Unit Price ImplementationPer Unit$0 Custom Data Extracts & ReportingPer Hour$200 Max Buzz Activity TrackersPer Device$28.99 Per DeviceMaxBuzzActivityTrackers (Bulk pricing)$24.99minimumof10) Client may elect to purchase the equivalent USD value per unit as asubsidy to be applied towards any Activity Tracking Device in the Virgin Pulse store. Payment Terms and Conditions: 1.Implementation fees are waived and not applicable. 2.All Additional Services fees, including Live Coachingand Activity Trackers will be invoiced monthly in arrears based on the total number of devices shipped or units completed during the month. 3.Rewards, if applicable, will be invoiced bi-monthly in arrears based on the total value of rewards earned by each Member during the applicable period. 4.All Additional Services fees are due and payable within thirty (30) days of the invoice. 5.Client will be billed sales tax on applicable products and services and Virgin pulse will remit these taxes toeach state where Virgin Pulse conducts business. DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 BQQFOEJY!B.2;!QSPEVDU!EFTDSJQUJPO!WJSHJO!QVMTF!FOHBHF)XUX!FOIBODFE* Engage Platform Virgin Pulse Engage is atotal employee wellbeing solution that drives sustainable, long-term behavior change, increases productivity,and strengthens workforce cultures by providing daily engagement tools, personalized program recommendations, targeted communications, and daily habit-building activities. The integrated platform drives higher participation across all your HR programs and benefits.Engage is delivered through a web and mobile (iOS and Android) platform with success services for implementation, ongoing client success, member engagement and member support. The product description below may be updated from time to time to reflect feature changes. STANDARDPRODUCTCAPABILITIES PROGRAM DESIGN & INCENTIVES Configure your program design based on your wellbeing goals, with incentives to drive program participation and improved health outcomes Program Structure Virgin Pulse configures a program to meet client’sgoals with configurable task-based rewards. Incentive & Member rewards will be configured based on client requirements;options include: Reward Structure Employer-Sponsored Rewards –reward members with a variety of reward options including healthcare contributions, local incentives, cash, gift cards, etc. May be awarded based on program achievements and rdparty partners. Data files must beactionsorviaperiodicdatafiletransfersfromclientorclient’s3 transmitted in the required Virgin Pulse file format. Virgin PulseCash –members may earn PulseCashcurrency redeemable for rewards in the Virgin Pulse Store US and Canada), or for gift cards and charitable contributions Subsidized Tracking Devices –members may redeem employer-subsidized discount codes in the Virgin Pulse Store (US, Canada, EU) for popular consumer tracking devices Branding & Program elements will be customized at the partner level, including: Customization Create a vanity URL for member access to the web platform Add a partner corporate/wellness logo to the program website, mobile app,and emails Add a branded cover photo Create custom daily cards and healthy habits Client may customize program elements to reflect their culture and brand, including: Create calendar events ASSESSMENT & MEASUREMENT Tools to help members survey the member population, help members assess their health status and risks, and resources to support members in addressing and preventing potential conditions Health Assessment Flagship assessment that leverages NCQA-certified content to offer members a fresh look at their lifestyle choices Health Check and personal health. Health Assessment includes health and lifestyle questionnaire and a personal score which assesses participant across multiple areas of wellbeing. My Care Checklist My Care Checklist provides personalized reminders based on data and HEDISmeasures tohelp members stay on top of condition-specific and preventive care actions throughout the year. Surveys Client-built custom surveys that can segmented and deployed through VP platform. Surveys include reporting to help clients acton the insights provided by their population. HABIT BUILDING & BEHAVIOR CHANGE TOOLS Tools, trackers,and activities to help members adopt and maintain healthy habits Members may self-track health and wellness behaviors in key lifestyle areas: activity, nutrition, learning, sleep, Healthy Habit community, relationships, stress, productivity, financial wellbeing, safety, sustainability, diversity, inclusion,andTrackers effectiveness. They support successful behavior change by triggering membersto make small but daily changes in their lifestyle. Client may create custom healthy habits for tracking. Members receive personalized daily tip cards based on their selected interests. The cards take a micro-learning andDailyHealthTips small steps approach to cue healthy actions. The tip cards encompass thesekey lifestyle areas: activity,nutrition, learning,sleep,community,relationships,stress,productivity,financialwellbeing,safety,sustainability,diversity, inclusion,&effectiveness. A personalized goal setting path allows members to target specific, personal wellbeing improvements. Goal Setting DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 Virgin Pulse Journeys® are daily, self-guided courses that help employees successfully form and adopt new healthyDigitalCoaching - habits. Each Journey breaks a key behavior or a larger goal into smaller achievable steps, helping people improveJourneys their health literacy and form new habits as they go. Members have access to online digital coaching on lifestyle and health condition topics that help members stress less, move more, eat better, cut back on alcohol, quit smoking, manage diabetes, improve financial wellbeing, musculoskeletal health and more. Live Coaching - Total Population Live, telephonic 1:1 coaching Health(U.S. only)Members are matched to a coach based on member goals and preferences. Coaching is based on what ismost Additional fees meaningful tothe member across all lifestyle topics and 22 conditions. Also includes tobacco cessation coaching. apply Coaching may include proactive outreach to eligible members based on program design –any member can participate. Sleep Program Personalized plans that providepractical guidance and a framework to adopt healthy sleep habits with tracking tools, resources and tips, reminders, and rewards. Nutrition Program Personalized plans that providepractical guidance and a framework to adopt healthy nutrition habits with tracking tools, resources and tips, reminders, and rewards. If the participant is interested in NRT, their Health Coach will screen for potential contraindications and, ifTobaccoCessation appropriate, will order a one-month supply. Once the member has started using NRT and is showing success, theNicotine Replacement coach may order an additional one-month supply during asubsequent coaching call, up to atotal of two months. Therapy (NRT) NRT is available in the following forms: Additional fees Patches –21 mg, 14 mg,and 7 mg doses apply Gum and Lozenges –4 mg and 2 mg doses Participants are made aware of the various prescription medications that are used for tobacco cessation. The potential benefits and risks of prescription medications are discussed, but participants are referred to their primary care provider for all prescription medications. CHALLENGES & SOCIAL SUPPORT Drive engagement, foster friendly competition, and support a culture of wellbeing Challenge TypesDestination Challenges–themed, team-based step challenges traversing destinations virtually and unlocking engaging content atchallenge milestones, deployable company-wide, includes Destination Challenge Theme Library, chat, leaderboards, automated communications, and configurable team size and start/end dates Basic Challenges–team-based challenges in which members compete in simple, themed step competitions, deployable company-wide or to population segments (business unit, location), includes Basic Challenge Theme Library, chat, leaderboards, automated communications, and configurable team size and start/end dates Monthly Promoted Healthy Habit Challenges–clients may run week-long company-wide healthy habit challenges. Choose from Virgin Pulse’scalendar of challenges or create customized challenges. Spotlight Challenges–ties in more wellbeing areas into challenges in a prescriptive manner to address concerns specific to populations; approach increases the likelihood of meeting goals that leads to long-term healthier habits and outcomes. Charity Challenges–team-based steps challenge to promote and celebrate progress toward a company goal broken in different stages/milestones to boost motivation; each stage/milestone can be tied to a donation (or other off-platform reward). Individual Challenges–members may challenge friends to compete in week-long Healthy Habit Challenges; one- day, weekend,or work week Personal Step Challenges; and an ongoing 7-day Friends Leaderboard step challenge Challenge Client-Administered Challenges –client administrators and champions with appropriate permissions may use a Administration self-service administrative tool to deploy unlimited Destination, Basic and Healthy Habit challenges. Choose from the Virgin Pulse Challenge Theme Library or create your own custom theme (client supplies custom content andAdditionalfees images), and configure challenge settings (start/end dates, etc.) may apply Virgin Pulse-Administered Challenges Virgin Pulse will configuretwo(2) Basic or Destination challenges from the Challenge Theme Library per year at the partner level for clients, as requested. Additional fees apply for Virgin Pulse to create additional challenges. Social Connection - Members may connect with members inside your company to participate in challenges and compare activities and Friends may invite up to 10 people outside your company to be friends. Friends outside the company have access to a generic experience without rewards. Shoutouts An employee and peer recognition tool to facilitate a culture of recognition and appreciation and drive engagement with company values. Groups Members mayjoin and create groups based on interests DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 CHAMPIONS PROGRAM Helpful resources to support your employee wellness champions Champion Includes Champion recruitment campaigns, launch training, ongoing engagement emails and webinars to keep Training, Champions informed and engaged throughout the program, as well as tools and tips for Champions to use to Communications motivate employees to join the program and to engage members to participate throughout the year. and Tools PARTNER & PROGRAM INTEGRATIONS Integrate and promote HR programs, benefits, tools, events,and information to drive awareness, usage,and impact Integration of three (3) client-specific programs is included.Additional fees apply(over 3 programs)to data-drivenClient integrationof client-specific programsand activitiesbased on type of program integration and how rewarded: Programs/Partners Additional fees Promote: toraise awareness of an event or activity –fee of $2,500 applies apply Self-attest: reward for a client-specific activity byself-attest (honor code) –fee of $2,500 applies Data-driven: reward for client-specific activity with file integration (using standard Virgin Pulse file format) – fee of $5,000 applies Integrateclient-specific programs via link or single sign-on (feeapplies for any connections after 5 outbound) and promote via program cards, programs page and communications campaigns (see Member Communications section). Clients mayreward members for program achievements and actions via periodic data file transfers from rdclientorclient’s3party partners. Data files must be transmitted in the required Virgin Pulse file format. Virgin Pulse Integrate Virgin Pulse certified partners tocreate a seamless member experience, including daily content and tools, Certified Partners incentives, automated communications,and communications campaigns (see Member Communications section), healthy habit tracking, and built-in reports showing member views, clicks and earned rewards Virgin Pulse App & Integrated Virgin Pulse app and device partners create a seamless member experience including data sharing (e.g., Device Partners steps, active minutes, calories consumed, etc.), incentives, and integrated reporting Aflexible recommendation system that allows clients to create a personalized benefit experience by targetingPersonalization programs to members based on criteria such as eligibility, demographics, healthrisks, readiness to change andEngine wellbeing interests Drive program awareness and utilization by promoting recommended programs via automated web (e.g., programTargeted and calendar cards, announcement cards, programs page, calendar), mobile (e.g., program and calendar cards, Promotion & Communications programs page, calendar) and communication campaigns with options for email, site pop-up, mobile in-app message and mobile push notifications, and offline communications (see Member Communications section for details). List WTW partner-level programs and resources in a program directory with personalized recommendations andProgramPage ability to host PDFs with additional program info for members Promote events via calendar cards and a monthly calendar targeted to specific business units, locations, orEvent & company-wideCommunity Calendar TRACKING DEVICES & APPS Connect consumer trackers and apps to drive engagement Consumer Health Members may connect 50+ popular mobile health apps, wearables,and health tracking devices to the Virgin Pulse Trackers program to track validated health metrics Max Buzz Virgin Pulse’sactivity and sleep tracking device with vibrating alerts for alarms and phone calls/text messages. ADMINISTRATIVE TOOLS Tools to help manage your program Virgin Pulse Build and deploy employee surveys tomembers via the Virgin Pulse platform: Surveys Clients create and publish surveys and access survey results via the Client Admin Portal Members complete surveys/polls/quizzes directly through the Virgin Pulse platform Survey types include quick (1-2questions), eNPS and custom (unlimited questions) surveys Question types include polls, quizzes, multiple choice, rating scale, mood,and free text Surveys may be deployed to members organization-wide or to specific org hierarchy segments Eligibility File Processing of eligibility files submitted by client in Virgin Pulse standard or agreed upon file format Processing Client Admin Program administrators can use web-based management tools to manage and segment components of their Virgin Portal Pulse program including calendar events topromote events broadly or to specific locations. There isalso the ability DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 to configure wellbeing pillars and topics. Administrators can create daily cards and healthy habits for their employees. Lastly, this tool may be used to deploy unlimited Destination, Basic and Healthy Habit challenges. Choose from the Virgin Pulse Challenge Theme Library or create your own custom theme (client supplies custom content and images), and configure challenge settings (start/end dates, etc.) Program Analytics Program administrators may access an on-demand analytics dashboard updated daily with program metrics including enrollment, engagement, program usage, challenge tracking, external programs, health assessment, biometrics, etc. Features include ability to filter by location and business unit, ability to export for sharing with stakeholders, alerts/KPIs, custom dashboards, and in-platform chat. LANGUAGES Drive program awareness, enrollment,and participation The web platform and mobile app are translated into the following languages: US English, UK English, Chinese (Simplified), Chinese Traditional), Dutch, French (European), French (Canadian), German, Italian, Japanese, Korean, Malay, Polish, Portuguese (Brazilian), Russian, Spanish (Latin American), Spanish (European), Swedish, Thai, and Vietnamese. MEMBER SUPPORT Post-launch member support Online Support Members may access a knowledgebase of helpful program information and problem resolutions via the Support section of the program site,or they may submit questions via the Support form Member Services Provides member-level support after launch via phone (877-770-1550)and email (support@virginpulse.com)from 8am-9pm EST, Monday-Friday; and chat 2am-9pm EST, Monday-Friday. MEMBER COMMUNICATIONS Drive program awareness, enrollment,and participation Launch CommunicationsStandardMember Communications Virgin Pulse administered activation campaign including emails sent to eligible employees, posters, digital displays, print-ready postcard,and program info sheet (client assumes any printing, distribution costs). These deliverables can be configured to include client logo, program launch date, and specific program reward details. OngoingEngagement Campaigns Automated, system-generated emails sent by Virgin Pulse to enrollemployees to drive program participation; these emails are distributed based on the individual member'sinteractions with the platform and can include the following: Enrollment Reminders Onboarding Emails Health Assessment Reminders Company Challenges Healthy Habit Challenges Personal Challenges Administrative Emails Platform Notifications–client may communicate timely notifications to members via platform notification feature, including ability to segment notifications by client sponsor, company, and business unit DATA EXCHANGE MANAGEMENT Drive program awareness, enrollment,and participation Bi-weekly automated aggregatestandard reports: Eligible Employees, Member Activation, Billable Cash Earned, Reporting Services Non-Billable Cash Earned, Devices Purchase (if applicable), Member Demographics. Shows individual earning for each enrolled member. Off-Platform Incentive Report; If needed, Off-Platform Incentive Report will be delivered as frequently as monthly. Additional Data Requests for additional data shares beyond standard data files or reports are billable at an hourly rate. Files and/or Reports Additional fees apply Inbound Single Identity Provider (IdP) initiated SAML 2.0 SSO implementation. Sign-On Connection Additional fees apply DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 Outbound Single SAML 2.0 SSOimplementation from Virgin Pulse platform to client’sthird-party partner for authentication purposes Sign-On passing unique member ID and company identifier in token). Connection Additional fees apply CLIENTSUCCESSSERVICES Services to ensure ongoing program success A client success manager will be responsible for proactive program management and client outreach to optimize program performance. Services will include: Program and reward design review, recommendations,and support Quarterly review meetings Annual review of Virgin Pulse Product Roadmap Access to Client Service Portal, aself-service ticketing tool where clients canrequest support on member issues Monthly newsletter including new feature announcements and engagement promotion updates Two passes to the annual Virgin Pulse Thrive conference DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 Approved and Adopted this day of , 20 . CITY OF CARMEL, INDIANA By and through its Board of Public Works and Safety BY: James Brainard, Presiding Officer Date: Mary Ann Burke, Member Date: Lori S. Watson, Member Date: ATTEST: Sue Wolfgang, Clerk Date: 2nd March 22 DocuSign Envelope ID: 19225BE0-4115-4986-BFAE-58D4B0D556B7 3/2/2022 3/2/2022 3/2/2022 NOT PRESENT