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Home My WebLink AboutSondhi Solutions LLC/IT/$49,780/Master Service AgreementSON DH I S 0 L U "t I N s MASTER SERVICES AGREEMENT This Master Services Agreement {the "Agreement'') Is made as of 2/29/2024 (the "Effective Date"), between Sondh i 5olutrons, LLC, an Indiana limited liabflity company ("Sondhi Solutions"), and the City of Carmel, Indiana f'Client"). In this Agreemenl, Sondhi Solutions and Client are each referred to as a "Party," and they are referred to colleaively as the "Parties." RECITALS a.Client requires certain inforrnalion technology services to be described rn a separate Statement of Work; b.Sondhr Solutions is in the business of providing such services; c.The C::lient desires to retafn Sondhi Solutions to perform those services; and d.Sondhl Solutions agrees to perform these services for Client under the terms and conditions set forth in this Agreemenc. THEREFORE, THE PARTIES AGREE AS FOLLOWS: AtffJCU: 1 --TERMS OF SERVICES 1.1 Statement of Work. Subject to the provisions of this Agreement, Client shalt engage Sondhi Solutions to provide, and Sondhf Solutions shall provide, the work described in the written statement{s) of work in substantially the form of Exhlbit 1 attached hereto (each, a "Statement of Work"), as may be agreed to between the Parlies. Additional Statements of Work shall be ·attached to this Agreemerit as successively numbered exhibits and shall incorporate the terms and conditions of this Agreement. Each Statement of Work will specify and describe the scope of services, schedule, price, expenditure constraints, technical and fun ctional specifications, milestones, deliverables, training, task managers, requested personnel, client resources. applicable warr;mties, and such other matters as the Parties may otherwlse inc.lude. Each Statement of Work, when executed by the Parties, will be deemed part of this Agreement. If an Irreconcilable conflict exists between this Agreement and a Statement of\'llorkexists, the terms of the Slalement of Work wm control. 1.2 Nature of Relationship. CHent acknowledges and agrees lhat Sondhl Solutions' relationship to Client is that of an independent contractor. Sondhi Solutions is not an employer, employee, partner, agent, or joint venturer of Cl lent for any purpose. Neither Sondhl Soh.icionsnor any Sondhi Solutions personnel will receive any of the benefits that Client provides lo its employees. Sondhi Solutions shall pay all compensc1tlon, taxes_. insurance, and benefits associzted with Its employees. 1.3 Agreement Against Raiding. During the teTm of this Agreement and for a period of one year thereafter, C!ler1t shall not, directly or indirect1y, in any capacity, attempt to hire, engage or employ, or solicit, contact, or communicate with, for the purpose of hiring, engagir;g or employing any Sondhl Solutions personnel who became known to Clfent as a result of the Services provided hereunder. Notv.-ithstanding the foregoing, nothing shall prohlblt Client or Its representatives from hirfng, engaging, or soliciting anyone Who: (a) responds to (i) any public advertising of a general nature not speclfkally largeted to Sondhl Solutions personnel, or (ii) a search firm that Is not directed or encouraged to target Sondhf Solutions personnel; or (b} has been termfr1aled by Sonclhi Solutions prior to commencement of engagement or employment discussions. 1 SONDHI 1 .4 Use of Client's Name. During the term of this Agreement, Sondhi So!utions may use Client's name in its resumes, C!ient lists, case studies, and in other promotional information, including, but not limited to, press releases, brochures, reports, letters, white papers, and electronic media such as e mail or web pages if Client approves in advance any such usage, which approval will not be unreasonably withheld. Following the termination of this Agreement, Sondhi Solutions shall seek written authorization from Client to use its name in any promotional literature or reference lists. ARTICLE 2 'f'fRJVI A.NfJ Tf: RfV/Jf\JA rtOIV OF AGREEMENT 2.1 Term of Agreement. This Agreement begins on the Effective Date and ends when terminated in accordance with section 2.2 of the Agreement. 2.2 Termination. Either Party may terminate the Agreement, without cause, by notifying the other Party, in writing, of its intent to terminate at least 30 days before the termination becomes effective, unless a Statement of Work undervvhich Sondhi Solutions is then providing services provides otherwise. Termination of the Agreement will not affect Client's obligation to pay for any services completed. Af?TIClE 3 -· Cl.JE!f\ff'§ P/J. YJVl.f-!N'/1' OBUGATWNS 3.1 Billing and Payment of Recurring Services. Client agrees all recurring services and licensing are billed upfront on a calendar month basis. Within 1 S days of the invoice date, the recurring invoice charges will be auto debited from the Client's bank account upon Client execution of the ACH Authorization Form, unless an alternate payment method was agreed upon. Disputes of charges must be made no later than 30 days from the invoice date. 3.2 Billing and Payment of Equipment. Client agrees all equipment will be billed upon receipt of the equipment. Within 15 days of the invoice date, the equipment charges will be auto debited from the Client's bank account upon Client execution of the ACH Authorization Form, unless an alternate payment method was agreed upon. Disputes of charges must be made no later than 30 days from the invoice date. 3.3 Billing and Payment of Project Services. Client agrees all project services will be billed in accordance with the Statement of Work. Within 15 days of the invoice date, the services charges will be auto debited from the Client's bank account upon Client execution of the ACH Authorization Form, unless an alternate payment method was agreed upon. Disputes of charges must be made no later than 30 days from the invoice date. 3.4 Payment of Expenses. Client shall reimburse Sondhi Solutions for all reasonable and necessary out-of-pocket expenses that Sondhi Solutions may incur in providing Services under this Agreement. Sondhi Solutions shall request Client's preapproval for any individual expense exceeding $100. Client shall pay any additional amounts needed to pay any taxes. however designated or levied, applicable to any Services or deliverables provided hereunder, other than taxes on Sondhi Solutions' income. 2 ,r¾, '::--� �)!1 ;;:,' SON DH I S O l.. U T 0 f\l S 3.5 Survival of P.ayment Obligations. Notwithstanding anything herein to the contrary, upon termination of this Agreement, Client shall remati1 liable for any underlying hosting or license fees set for the remainder of the term of any applicable underlying hosting or license agreement, as set forth in a Statement of Work. lM-lT/ClE 4 -INDEMI\IJTV 4.1 Each Party shall indemnify and defend the other Party, its officers, directors, employees. and agents against all actual and threatened claims and pay all damages, losses, liabilities, judgments, penalties, costs, expenses, and reasonable attorneys' fees arising out of or related to a.the Indemnifying Party's breach of any representation, warranty, or obligation in this Agreement. b.any bodily injury, sexual harassment, or property damage claim caused by the actions of the indemnifying Party, its officers, directors. employees, agents, representatives, or contractors, or c.a claim that the indemnifying Party's services, work, or actions infringe any valid, enforceable United States patent or copyright or misappropriate a trade secret or other proprietary right of a third party. Notwithstanding the indemnification obligation In section 4.1, Sondhi Solutions will not have any obligation to indemnify Client or any of its officers, directors, or employees the extent the alleged infringement is attributable to Services being performed or deliverables being provided in accordance with specifications provided by Client. Further, each Party is liable for Its own acts and those of its personnel to the extent provided by law and neither Party will indemnify the other for a party's own breach or contract, negligence, or intentional tort. 4.3 Eligibility for tile indemnification is contingent upon the satisfaction of all the following cond ltlons: a.The Party requesting indemnity must give the indemnifying Party prompt written notice of the claim for which indemnity is sought. b.The indemnifying Party must have sole control over the defense and settlement negotiations of the indemnified claim. c.The indemnified Party must cooperate with the indemnifying Party in the defense and settlement negotiations of tile Indemnified claim. 4.4. Cyber security ser<-ice indemnification and hold harmless terms: a.Client acknowledges that despite the best efforts of Sondhi Solutions, no system Is completely secure and c:ybersecurity attacks may occur. Therefore, the Client agrees to indemnify and hold harmless Sondhi Solutions, and its officers, directors, employees, agents, and affiliates (co llectively, the "Indemnified Parties") from and against any and all claims, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or In connection with any cyber security attack on the Client's systems or networks, whether or not such attack was prevented or mitigated by Sondhl Solutions services. 3 SONDHI L U T 0 1\1 b.Sondhi Solutions shall have no liability for any damages, losses, or costs incurred by the Client as a result of a cyber security attack, including but not limited to lost profits, business interruption, or repetltional harm. c.This hold harmless clause shall survive the termination or expiration of this Agreement. AR.TIClE 5 w, l.liVJJTA TION OF LIAB!UTY 5.1 Limitation of Liability. Sondhi Solutions' liability (whether in contract, tort, negligence, strict liability, by statute or otherwise) to Client or to any third party concerning performance, non performance, or any other matter arising out of or related to this Agreement shall, in the aggregate, be limited to direct and actual damages incurred by such person, and in no event exceed the greater of the amount of fees received by Sondhi Solutions or the amount payable under Sondhi Solutions' applicable insurance policy, except for Sondhi Solutions' indemnification obligations in Article 4. EXCEPT TO THE EXTENT AWARDED TO A THIRD PARTY BY ANY COURT (OR INCLUDED IN ANY SETTLEMENT AGREED TO BY THE INDEMNIFYING PARTY) AND RELATED TO EITHER PARTY'S INDEMNIFICATION OBLIGATIONS IN ARTICLE 4, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR CONSEQUENTIAL, INCIDENTAL, PUNITIVE, SPECIAL, EXEMPLARY OR INDIRECT DAMAGES OR EXPENSES {INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR OTHER ECONOMIC LOSS, LOST REIMBURSEMENTS, LOST DATA OR LOST SAVINGS), EVEN IF SUCH PARTY WAS ADVISED OF THE POSSIBILITY OF THE OCCURRENCE OF SUCH DAMAGES. 5.2 Limitation of Actions. Neither Party may bring a claim against the other more than one year after the cause of action arises. /lR.T/f].£ 6 �-COi\!FWf.f\JTIAUTY Ai\f!J N0/\1.0iSCl.OSUF?.E The Parties' obligations to maintain, protect and prevent the disclosure of the other Party's confidential information is governed by the Parties' previously (or any subsequently) executed Confidentiality and Nondisclosure Agreement, which is fully incorporated herein, and which will survive and take precedence over any other agreement or Statement of Work executed between the Parties. In the event of any breach of confidentiality, Sondhi Solutions will notify Client immediately. 7 .1 "Force Majeure Event" means on occurrence after the Effective Date that a.was foreseeable or unforeseeable by the Parties on the Effective Date; b.is beyond the non-performing Party's control; c.is beyond the non-performing Party's ability to avert through its exercise of reasonable diligence; and d. prevents or delays the non-performing Party's performance under the Agreement. Force Majeure Event includes, but is not limited to, each of the following so long as it satisfies (i) through (iv): earthquake, fire, flood, tsunami, landslide, epidemic, quarantine, act of war, revolution, act of terrorism, explosion, embargo, strike, lockout, interruption of transportation, act of the government or public authority, or act of God. 4 SON DH I C ( •• J, .) L U T 7.2 E.xcuse for Non-Performance. If a Party is unable to perform any obligation under this Agreement due to a Force Majeure Event, the Party Is excused from any delay or failure to perform its obligations under this Agreement during the duration of the Force Majeure Event, but only If the non-performing Party: a.provides notice of the Force Majeure Event, including its nature and expected duration, as soon as practicable after it knows or should have known of the Force Majeure Event giving rise to or appearing likely to give rise to a delay or failure to perform its obligations, and b.continues to use its best efforts to recommence performance to whatever extent possible without delay. 7,3, Termln.ation. If the non-performing Party's delay or suspension of performance due to a Force Majeure Event lasts more than 30 days, the other Party may terminate this Agreement by giving written notice to the non-performing Party. 7.4 Exclusive Remedy. This section is the non-performing Party's exclusive remedy for a Force Majeure Event. !M?rlCl.f 8 -GOVl:RNil\lG !.AW /.1/Vll tJISPUfl! f,fSOlUTIOfll 8.1 Governing Law. fndiana law governs this Agreement and all matters arising under or relating to this Agreement. 8.2 Negotiation. If the Parties have any dispute that arises under or relates to this Agreement, the parties shall initially attempt in god faith to resolve the dispute through informal negotiation. A Party shall give written notice of the dispute to the other Party (the "Request to Negotiate'1 describing the nature of the dispute and the requested relief. No later than seven days after delivery of the Request to Negotiate, each Parly shall designate a representative to meet to resolve the dispute. 8.3 Mediation. If the pa1ties are unable to resolve the dispute within 30 days of the delivery of the Request to Negotiate, the parties shall submit the dispute to mediation in accordance with the American Arbitration Association's Commercial Mediation Procedures. The Parties may shorten or extend the 30-day negotiation period by mutual written consent. Jf the Parties are unable to resolve their dispute through mediation, either Party may initiate litigation in acca rdance with section 8.4. 8.4 Forum for Litigation. The Parties shall file any action arising under or relating to this Agreement only in the state and federal courts located in Marion County, Indiana. The Parties hereby consent to those courts· exercising personal jurisdiction over them with respect to this Agreement and waive any right to transfer from the courts of Marion County. 8.5 Waiver of Right to a Jury Trial. Each Party knowingly, voluntarily, and intentionally waives its right to a trial by jury in any legal proceeding arising under or relating to this Agreement. This waiver applies to any legal proceeding, whether in contract, tort, or otherwise. Each party represents that it has received the advice of competent counsel in considering this waiver. 5 AftrlCU !1J -GEN!iRJ-\L PROVISIONS 9.1 Notices. The Parties shall send any notice or other communication required by this Agreement in writing by both electronic mail and by United States mail, certified mail return receipt requested. Notices and communications will be sent to Client at the following addresses: Send notices to: Account Name: Billing Street: Billing City: Billing State: Billing Zip: Attention: Email: with copies to: Account Name: Billing Street: Billing City: Billing State: Billing Zip: Attention: Email: to Sondhi Solt1lions at the following addresses: Sondhi Solutions, LLC. 135 North Pennsylvania Street Suite 2300 Indianapolis, IN 46204 Attention: Ryan Vaughn, President Email: rvaughn@sondhlsolutlons.com with copies to: Frost Brown Todd LLC 201 �Jorth Illinois Street, Suite 1900 P.O. Box 44961 Indianapolis, IN 46244-0961 Attention: EdwlnJ. Broecker, Attorney at Law Email: ebroecker@fbtlaw.com Notices and communications will be deemed received three days after the day of dispatch. A party may change its address for notice at any time \lpon written notice to the other party as provided in this section. 6 SON DH I S 0 L u 0 9.2 Assignment and Delegation. Without the prior written consent of the other Party, neither Party shall assign its rights under this Agreement, whether by contract, merger, consolidation, dissolution, by operation of Jaw, or other means. If a party attempts to assign its rights under this Agreement in violation of this section, the other Party may deem the assignment void for all purposes. Without the prior written consent of the other Party, neither Party shall delegate its performance under this Agreement. If a party attempts to delegate its performance under this Agreement in violation of this section, the other Party may deem the delegation void for all purposes. 9.3 Successors and Assigns. This Agreement is binding upon and inures to the benefit of the Parties and their respective permitted successors and assigns This provision does not address, directly or indirectly, whether the parties may assign their rights or delegate their obligation under this Agreement. Section 9.3 addresses those matters. 9.4 Entire Agreement. This Agreement (together with any Statement of Work and Confidentiality and Nondisclosure Agreement) constitute the entire agreement between the Parties as to the subject matter hereof, and no covenants, representations, or warranties have been made or are being relied upon by any Party except as expressly set forth in this Agreement or incorporates Statements of Work. Any prior negotiations, discussions, or agreements are merged into this Agreement, shall not operate to alter, modify, impair, or affect this Agreement or the interpretation of this Agreement, and are inadmissible as evidence in any legal proceedings. This Agreement supersedes any prior agreements, written or oral, respecting the subject matter of this Agreement. 9.5 No Oral Amendment, Modification, or Waiver. The Parties shall not amend or modify this Agreement except in a written agreement signed by all Parties. No Party may waive any provision of this Agreement except in a writing signed by the Party who makes the waiver. Any attempt orally to amend, modify, or waive this Agreement, or any portion of this Agreement, is void. 9.6 Severability. If any provision in this Agreement is declared to be unenforceable by a court of competent jurisdiction, that provision is deemed severed and the other provisions in this Agreement wlll remain in effect. Notwithstanding the previous sentence, the court can reform the unenforceable provision to the minimum extent necessary to render the provision enforceable according to its original business purpose. 9.7 Interpretation. This Agreement has been fully negotiated by the Parties, and any ambiguities will not be strictly construed for or against any Party. The headings within this Agreement are purely for convenience and are not to be used as an aid in interpretation. 9.8 Authority to Execute Agreement. By signing below, ead1 Party represents and warrants that the person signing this Agreement on its behalf has authority to bind that Party and that the Party's execution of this Agreement is not in violation of any bylaw, covenant, or other restrictions placed upon that Party. 7 SON DH I S 0 L U ......0 9.9 Counterparts. The Parties may execute this Agreement in counterparts, each of which when executed and delivered to the other Party will be deemed a completely executed original. All executed and delivered originals taken together will constitute a single agreement as if bot.li pa1ties had executed the same document. Signatures received by facsimile or email are deemed original signatures. To evidence the Parties' agreement to this Master Services Agreement, they have executed it as of the Effective Date. City of Carmel, Indiana SONDHI SOLUTIONS LLC By: _____________ _ Name: _______________ _ � sy: ___,__D_,__=-,-,..-t-i--... ·-c--.r-�- Name: ___ d_-.., __ -_ -�-----"N--=------ Title: _______________ _ Title: ___ CE�-�O _____ _ 8 ADDENDUM TO PROPOSAL AND AGREEMENT This Addendum is entered into by and between the City of Cannel, Indiana by and through its Information and Communications Systems Department (the "City") and Sondhi Solutions, LLC, an entity authorized to do business in the State oflndiana ("the Vendor"). The purpose of thjs Addendum is to add and clarify certain terms and conditions set forth in the attached Master Services Agreement prepared by the Vendor (collectively the "Agreement"). Any inconsistency, conflict, or ambiguity between this Addendum and the Agreement shall be resolved by giving precedence and effect to trus Addendum. I.ACKNOWLEDGMENT, ACCEPTANCE: Vendor acknowledges that it has read and understands this Addendum, and agrees that its execution of same constitutes its acceptance of all of the Addendum's terms and conditions. 2.TIME AND PERFORMANCE: This Addendum and the Agreement shall become effective as of the last date on which a party hereto executes same e'Effective Date"), and both parties shall thereafter perfonn their obligations hereunder in a timely manner or as specified in the Agreement. Time is of the essence of this Addendum and the Agreement. 3.NON-DISCRIMINATION: Vendor represents and warrants that it and all of its officers, employees, agents, Vendors and sub Vendors shall comply with all laws of the United States, the State of Indiana and City prohibiting discrimination against any employee, applicant for employment or other person in the provision of any Goods and Services provided under the Agreement with respect to their hire, tenure, terms, conditions and privileges of employment and any other matter related to their employment or subcontracting, because of race, religion, color, sex, handicap, national origin, ancestry, age, or disabled veteran status. 4.IRAN CERTIFICATION:Pursuant to I.C. § 5-22-16.5, the Vendor shall certify iliat, in si gn ing this docunrnnL, iL dot!s nut tmgage in investment activities within llrn CounlTy of Iran. 5. PRICE AND PAYMENT TERMS: a.Vendor estimates that the total price for the Goods and Services to be provided to City hereunder sball be no more than Forty-Nine Thousand Seven Hundred and Eighty Dollars ($49,780.00) (the "Estimate"). Vendor shall submit an invoice to City no more than once every thirty (30) days detailing the Goods and Services provided to City witrun such time period. City shall pay Vendor for such Goods and Services within thirty-five (35) days after the date of City's receipt of Vendor's invoice detailing same, so long as and to the extent such Goods and Services are not disputed, are in conformance with the specifications set forth in the Exhibit A, are submitted on an invoice that contains the information contained on attached Exhibit B, and Vendor has otherwise perfonned and satisfied all the terms and conditions of this Agreement. b.Vendor agrees not to provide any Goods and Services m City that would cause the total cost of the Goods and Services provided by Vendor to City hereunder to exceed th.e Estimate, Section 2, unless City has previously agreed, in writing, to pay an amount in excess thereof. All payments and any late payments fees shall be pursuant to Indiana Prompt Payment Statute; Ind. Code 5-17-5 et al. 7.REQUIRED DISCLOSURE: In addition to any exceptions to disclosing of confidential information listed in the Agreement, the City, upon consulting and providing notice to Vendor, may disclose such confidential information if such disclosure is required by any federal, or state law, or by the order of the court of competent jurisdiction. The City shall not disclose auy information that would be deemed proprietary or constitute a trade secret unless ordered so by a court of competent jurisdiction. 8.LIENS: Vendor shall not cause or permit the filing of any lien on any of City's property. In the event any such lien is filed and Vendor fails to remove such lien within ten (10) days after the filing thereof, by payment or bonding, City shall have the right to pay such lien or obtain such bond, all at Vendor's sole cost and expense 9.SCOPE OF WORK: Section 3 and section 4 of the Statement of Work are hereby omitted. 10. E-VERIFY: Pursuant to LC. § 22-5-1.7 et seq., as the same may be amended from time to time, and as is incorporated herein by this reference (the "Indiana E-Verify Law"), Vendor is required to enroll in and verify the work eligibility status of its newly-hired employees using the E-Verify program, and to execute the Affidavit attached herein as Exhibit D, affirming that it is enrolled and participating in the E-Verify program and does not knowingly employ unauthorized aliens. In support of the Affidavit, Vendor shall provide the City with documentation indicating that it has enrolled and is participating in the E-Verify program. Should Vendor subcontract for the performance of any work under and pursuant to this Agreement, it shall fully comply with the Indiana E-Verify Law as regards each such subcontractor. Should the Vendor or any subcontractor violate the Indiana £-Verify law, the City may require a cure of such violation and thereafter, if no timely cure is performed, tenninate this Agreement in accordance with either the provisions hereof or those set forth in the Indiana E-Verify Law. The requirements of this paragraph shall not apply should the E-Verify program cease to exist. 11.NOTICE: Any notice provided for in this Agreement will be sufficient if it is in writing and is delivered by postage prepaid U.S. certified mail, return receipt requested, to the party to be notified at the address specified herein: If to City: City of Carmel AND Information Systems Department 31 pt Ave NW Carmel, Indiana 46032 If to Vendor: Sondhi Solutions, LLC. AND 135 North Pennsylvania Street, Suite 2300 Indianapolis, IN 46204 Attn: Ryan Vaughn, President Email: rvau12:bn @sondh i solutions.com 2 City of Carmel Office of Corporation Counsel One Civic Square Camie!, Indiana 46032 Frost Brown Todd LLC 201 North Illiuois Street, Suite 1900 Indianapolis, IN 46244-0961 Attn.: Edwin J. Broecker Email: ebroecker@fbtlaw.com IN WITNESS WHEREOF, the parties hereto have made and executed this Agreement as follows: CITY OF CARMEL, INDIANA By: runl&�Information and Communications Systems Date: 31612D243 SONDHI SOLUTIONS, LLC I By: Author Printed Name CEO Title FID/TIN: 26-1111747Date: J � _____________________________ James Crider, Chief of Staff Date:_________________________3/13/24 Exhibit A City of Carmel Statement of Work: Discovery Phase 1 January 31, 2024 SONDHI SOL UTIO NS 135 N. Pennsylvania Street I Suite 2300 I Indianapolis, IN I 46204 Table of Contents Section 1 Statement of Work Overview .................................................................................................. 3 Section 2 Project A: 311 Resident Service Delivery Solution Scope ......................................................... 4 2.1 Discovery ....................................................................................................................................... 4 2.2 Workshop ...................................................................................................................................... 5 2.3 Busi mess Process Review ................................................................................................................ 5 2.4 Deliverables ................................................................................................................................... 5 2.5 Project Hours ................................................................................................................................. 6 2.6 Assumptions .................................................................................................................................. 6 2.7 Schedule ........................................................................................................................................ 7 2.8 Costs ............................................................................................................................................. 7 Section 3 Project B: Document Management Assessment Scope ........................................................... 8 3.1 Discovery ....................................................................................................................................... 8 3.2 Workshop ...................................................................................................................................... 9 3.3 Deliverables ................................................................................................................................... 9 3.4 Project Hours ............................................................................................................................... 10 3.5 Schedule ...................................................................................................................................... 10 3.6 Cost ............................................................................................................................................. 11 3. 7 Responsibilities ............................................................................................................................ 11 Section 4 Project C: IT & Cybersecurity Assessments ............................................................................ 12 4.1 Assessment Kickoff ...................................................................................................................... 12 4.2 IT Assessment .............................................................................................................................. 12 4.2.1 IT Infrastructure Assessmenll: ................................................................................................ 12 4.2.2 Leadership/ Business lnterviews .......................................................................................... 13 4.2.3 IT Position Analysis ............................................................................................................... 13 4.3 Cybersecurity Assessment ........................................................................................................... 14 4.4 Assessment Results ..................................................................................................................... 16 4.5 Schedule ...................................................................................................................................... 17 4.6 Cost ............................................................................................................................................. 18 Appendix A: Tentative Project Gantt Olart ........................................................................................... 19 Proprietary and Confidential Let's Build Together I 2 SONDHI Section 1 Statement of Work Overview This Statement of Work ("SOW") adopts and incorporates by reference the terms and conditions of the Master Services Agreement dated as of TBD, between Sondhi Solutions, LLC, an Indiana limited liability company ("Sondhi Solutions") and City of Carmel (the "City") (the "Agreement"). This SOW is effective beginning [TBD] (the "Effective Date") and will remain in effect until either it is terminated in accordance with the Agreement, or all work contemplated under the SOW is performed. Transactions performed under this SOW will be conducted in accordance with and be subject to the terms and conditions of this SOW and the Agreement. Capitalized terms used but not defined in this SOW have the meanings assigned to them in the Agreement. This SOW outlines the comprehensive initiative proposed by the City to implement a cutting-edge 311 Resident Service Delivery Solution, perform a detailed Document Management Assessment, and conduct a thorough IT & Cybersecurity Assessment for the City. Recognizing the importance of enhancing resident services, fortifying information technology/ cybersecurity measures, optimizing document management processes, and moving the City towards tomorrow, this project aims to deliver tangible improvements across various facets of municipal operations. By leveragi g Sondhi Solutions' expertise in technology solutions and strategic assessments, we intend to collaborate with the City to achieve operational excellence, bolstering efficiency, security, and overall service delivery for the benefit of the community. This SOW provides a detailed roadmap for the project, outlining its objectives, scope, deliverables, and timelines, laying the foundation for a successful partnership between Sondhi Solutions and the City. Sondhi Solution Project Offering Project A 311 Resident Service Delivery Solution Project B Document Management Assessment Project C IT and Cybersecurity Assessment Proprietary and Confidential Let's Build Together I 3 SONDHI S Cl I LI I I l N S Section 2 Project A: 311 Resident Service Delivery Solution Scope Sondhi Solutions is cognizant of the City's endeavor to implement a comprehensive 311 Resident Service Delivery Solution. In line with this initiative, the City has enlisted the support of Sondhi Solutions to conduct a current state assessment of its existing service request processes and supporting applications. The goal is to build the framework and processes to support the implementation of a 311 Solution. By engaging Sondhi Solutions, the City aims to leverage expert insights to streamline its operational processes and applications, ensuring they align seamlessly with the organization's goals and objectives for a 311 Solution. The selected solution will enhance the City's ability to efficiently address resident inquiries, service requests, and improve overall communication between the City government and its residents. 2.1 Discovery The discovery project will provide a deep dive into the City's Departments to identify specific service categories and requirements for the 311 Solution as well as understand any existing service processes. During this project Sondhi Solutions will meet with the eighteen ( 18) various departments within the City to identify their processes and understand residents' needs. This information is vital to gaining the knowledge that will be utilized in Phase 2, Request for Proposal Production, Evaluation, and Selection. Sondhi Solutions will provide a Senior Consultant -IT Management (Business Analyst) that will lead the Project Team, along with assistance from a provided Project Manager. This team will focus in the following areas: •Discover/Read/Understand processes •Gain a general understanding of business policies, ordinances that have already needs and processes that are needed. been documented.Ensure compatibility and data flow••Determine the current technological data between the 311 Solution and other architecture and supporting infrastructure.municipal systems (e.g., CRM, GIS, •Define broad business issues and goals CityWorks, etc.). for the implementation of a 311 Solution.•Determine whether to use a 311 Solution •Identify potential integration points with that runs on-premises or in the cloud. existing city systems, databases, and •Conduct one-on-one interviews with communication channels.department heads, frontline staff, and/or community leaders. Proprietary and Confidential Let's Build Together I 4 SONDHI S (I I LI l I l N S 2.2 Workshop Sondhi Solutions will also categorize the priority of the various service requests. Having this information will be critical when choosing the City's 311 Solution. •Mandatory: These tasks are required to perform a job function or have another outside influence, such as an industry regulation. These are non-negotiable. •Value Add: These are requirements that, while important, are not required to perform a task. They typically streamline manual functions (i.e., automatically importing data from an Excel spreadsheet in the correct format). •Nice to have: These are "convenience" requirements, like a button on a screen that enables you to stay on the same screen while completing a task.2.3 Business Process Review Sondhi Solutions will evaluate the processes that were discovered to determine which processes best fit within a base 311 Solution. Processes that are specialized could cause customizations within a 311 Solution and added cost. Sondhi Solutions will attempt to improve processes through business process reengineering (BPR)to ensure fewer number customization requirements when implementing the 311 Solution. 2.4 Deliverables •Formal presentation to the City. •Defined list of service requests and processes of the City's various departments. •Defined service request and communication requirement from each department. These departments will include: a Chief of Staff o Marketing & Communications o Community Services o Controller a Economic Development a Engineering a Fire o Human Resources a Information & Communications Systems a Redevelopment a Storm Water Management a Brookshire Golf Course a Streets a Parks o Police o Law a Utilities a 911 Information •Categorized list of service request processes for the City's various department to be used when looking at 311 Solution. They will be organized into three (3) categories: a Mandatory o Value Add o Nice to Have •List of proposed service requirements and processes that have been discovered to better fit a 311 Solution. •List of recommendations for processes that are in place today that should be automated (if needed). Proprietary and Confidential Let's Build Together I 5 SONDHI S � I LI J I l N S 2.5 Projec Hours Table 2 contains time for each task associated to the 311 Solution. The estimated total project hours for the 311 Resident Service Delivery Solution are 410 hours. Table 2. Ptoject A PI01ec Hours Milestones I Deliverable Hours Project Setup & Planning 8 Hrs. Department Interviews 144 Hrs. Requirements & Process Documentation 80 Hrs. Vendor Review 40 Hrs. Vendor Demo 20 Hrs. Final Presentation 8 Hrs. Estimated Total Project Hours 300 Hrs. 2.6 Assumptions •City staff assigned to the project will be available for meetings and interviews over the course of the project within two business days of request. •Access to all in scope technology systems and locations will be provided to Sondhi Solutions at the onset of the project. Proprietary and Confidential Let's Build Together I 6 SONDHI � I LI l I l N S 2. 7 Schedule Table 3: Project A Schedufe Kickoff meeting Task Meet with stakeholders to discuss overall goals of the 311 Solution project Discovery Discover organization, departments, project objectives, and key stakeholders wants and needs Workshop Requirements Gathering Workshop Business Processes Improve Business Processes through business process reengineering (BPR) Presentation Review findings to the City Project Closeout 2.8 Costs Responsible Projected Start Party Date ssIcoc TBD ss I Coe TBD ss I Coe TBD ss TBD ss I Coe TBD ss I Coe TBD Sondhi Solutions will provide the following resources to City at the following rates: Table 4: Project A Costs Estimated Resource Rate H Total ours Senior Consultant -IT Management $175.00 330 $38.500.00 Project Manager $141.00 80 $11,280.00 Total Estimated Project Costs $49,780.00 Proprietary and Confidential Let's Build Together I 7 SONDHI S Cl I LI 1 I l N • Section 3 Project B: DOCUMENT MANAGEMENT ASSESSMENT SCOPE Sondhi Solutions will provide the City with IT consultants for Document Management Planning & Assessment project (the "Services"). The following scope is intended to be a guideline to key tasks that are required to complete this project and are aligned with industry best practices. The tasks and associated hours included within this scope have been provided below: 3.1 Discovery The discovery phase will provide a deep dive into how the City uses current document management tool and processes today. During this phase, Sondhi Solutions will meet with the City's various departments to capture their requirements and how they currently manage all key City documentation. This information is vital to building the required knowledge that will be utilized in Phase 2 -Identify, Build and Migration Project. The objective of this phase is to complete the following: •Assess the current architecture of the City's Document Management setup. •Evaluate how the various department libraries are being utilized by business units. •Understand what workflows and integration are still active. •Scope out the level of effort to migrate to a possible SharePoint solution. This phase includes the following objectives: •Review current state and configuration of the City's libraries. •Evaluate and outline current permissions. •Document any hidden code and the various tools used in the current document management tool. •Interview business units and business users to understand how they are using the existing document management tool. o Document management o Workflows o Integrated with 3rd part applications (if needed) Sondhi Solutions will provide a Project Manager that will lead the Project Team, along with assistance from a provided Business Analyst. Proprietary and Confidential Let's Build Together I 8 SONOHI S I II l I L N S 3.2 Workshop Sondhi Solutions will also categorize the priority on these processes. Having this information will be critical whe selecting the solution for building the new Document Management environment. Data: Review the current storage locations of all existing data by department. This will help identify areas where multiple departments/groups will need future access to that data. Mandatory: These tasks are required to perform a job function or have another outside influence, such as an industry regulation. These are non-negotiable. Value Add: These are requirements that, while important, are not required to perform a task. They typically streamline manual functions (i.e., automatically importing data from an Excel spreadsheet in the correct format). Nice to Have: These are "convenience'' requirements, like a button on a screen that enables you to stay on the same screen while completing a task. Capture: Capture illicit requirements and these will be defined in the Requirements Register. 3.3 Deliverables Business Deliverables •Formal presentation to the City's Leadership. •Mapped processes and existing document storage locations from other departments. These departments will include: a Chief of Staff a Marketing & Communications a Community Services a Controller a Economic Development a Engineering a Fire a Human Resources a Information & Communications Systems a Redevelopment a Storm Water Management a Brookshire Golf Course a Streets a Parks a Police a Law a Utilities 0 911 Information •Categorized list of processes for the City's department to be used when building SharePoint Online. They will be organized into three (3) categories: a Mandatory a Value-add a Nice to have •In-Scope Requirements register (This document may continue to grow through Phase 2). •Documented Security groups for each department to streamline employee onboarding. •Outline of how the new structure should look for each department. •List of identified cloud software that is in use along with single sign-on options available. Proprietary and Confidential Let's Build Together I 9 SONOHI S Cl I ll l I l N S 3.4 Project Hours Table 5 contains time for each task associated with the Document Management Assessment. The estimated total project hours for the Document Management Assessment are 150 hours. Table 5 Project B Pro1ec Hours Milestones / Deliverable Hours Project Setup & Planning 4 Hrs. Department Interviews 48 Hrs. Requirements & Documentation 40 Hrs. Final Prese tation 8 Hrs. Estimated Total Project Hours 150 Hrs. 3.5 Schedule •Sondhi Solutions believes it can complete the scope of work in approximately 4-6 weeks. •Delays in scheduling the City's subject matter experts, access to technical resources, and survey response times could adversely impact the project timeline. •The project is estimated to begin on March 1, 2024. Table 6: Project B Schedule Task Kickoff meeting Meet with executive team and stakeholders to discuss overall goals of the discover project Discovery Discover organization, departments, project objectives, and key stakeholders wants and needs Workshop Requirements Gathering Workshop Requirements & Documentation Outline current Business Requirements and document the future structure of Document Management Solution Proprietary and Confidential Responsible Estimated Dates Party ssIcoc TBD ss I Coe TBD ss I Coe TBD ss TBD Let's Build Together I 10 SONDHI S C I II J I l N � Responsible Task P Estimated Dates arty Presentation Review findings to the client ss I coc TBD Project Closeout ss I coc TBD 3.6 Cost Sondhi Solutions will provide the following resources to the City at the foil lowing rates: Tab(c 7· Project B Cost Estimated Resource Rate Total Hours Senior Consultant -IT Management $175.00 100 $17,500.00 Project Manager $141.00 50 $7,050.00 Total Estimated Project Costs $24,550.00 3. 7 Responsibilif esPrior to the delivery of any services defined in this Proposal, the City will designate a person as Sondhi Solution's Primary Client Contact (PC). The PC will be the person to whom all Sondhi Solution's communications will be addressed and who has the authority to act for the City in all aspects of this contract. The PC's responsibilities will include: •Serve as the interface between Sondhi Solutions and the City. The City will also assign an Administrator's for the following responsibilities: •Identify, schedule, and confirm availability of support staff and management for on-site interviews and meetings. •Schedule meeting rooms as necessary, per agenda. •Ensure workspace facilities are available for the consultant(s) that includes a work area, printer/network connectivity, and phone line. •Work with Sondhi Solutions to administer the Project Change process. •Obtain and provide information, data, decisions, and approvals, within three working days of Sondhi Solution's request, unless both parties agree to an extended response time. •Resolve deviations from project plans that may be caused by the City. •Help resolve project issues and escalate issues within the City. Proprietary and Confidential Let's Build Together I 11 SONDHI S Cl I LI 1 I L N <s Section 4 PROJECT C: IT & CYBERSECURITY ASSESSMENTS Sondhi Solutions will provide the City with an IT Infrastructure, Position Analysis, IT Strategy, and Cybersecurity assessment (the "Services"). The following scope is intended to be a guideline to key tasks that are required to complete this project and are aligned with industry best practices for operational support, availability, and security. The tasks and associated hours included within this scope have been provided below. 4.1 Assessment Kickoff Kickoff Meeting and Customize Questionnaire Sondhi Solutions will meet with selected City team members to review our standard evaluation tool to customize to the organization and identify and coordinate interview logistics. Kickoff Meeting Acceptance Criteria: •Customization of the questionnaire is completed to align with the organization's unique requirements. •Interview logistics, including identification of key stakeholders and scheduling considerations, are agreed upon.4.2 IT Assessment There are 3 phases during the IT Assessment in order to conduct a comprehensive Information Technology Assessment: IT Infrastructure Assessment, Leadership/Business Interviews, and Position Analysis. 4.2.1 IT INFRASTRUCTURE ASSESSMENT Sondhi Solutions will meet with select members of the Technology team to perform network scans to uncover hard-to-detect issues, measure risk, provide recommended fixes, and develop a comprehensive inventory of hardware and software assets. IT Infrastructure Assessment Acceptance Criteria: •Completed network scans of main client site and two peripheral sites (if applicable) •Proposed Technical Efficiencies and Roadmap •IT Capability Assessment and Recommendations (Current State) Proprietary and Confidential Let's Build Together I 12 SONDHI S � I LI l I l N S 4.2.2 LEADERSHIP / BUSINESS INTERVIEWS As part of the comprehensive Technology Assessment, we will conduct in-depth leadership interviews to gain valuable insights. Building upon the outcomes of the Kickoff meeting, our team will engage with carefully selected business owners and key leadership figures. Through these interviews, we will document the current perceptions of organizational information technology, while also conducting a thorough needs analysis to shape the future state of IT operations. This process aims to enhance our understanding of the organization's IT landscape and lay the foundation for strategic decision-making and technological advancements. Below are the proposed business areas of focus: 0 Chief of Staff 0 Fire o Streets 0 Marketing & Communications 0 Human Resources o Parks 0 Community Services 0 Information & Communications o Police 0 Controller Systems o Law 0 Economic Development 0 Redevelopment o Utilities 0 Engineering 0 Storm Water Management o 911 Information 0 Brookshire Golf Course Interviews Acceptance Criteria: •Successful engagement with selected business owners and key leadership figures. •Documentation of current perceptions of organizational information technology. •Identification of organizational opportunities and pain points.4.2.3 IT POSITION ANALYSIS Sondhi Solutions will provide a job analysis questionnaire to be completed by City staff as directed by City leadership and with assistance from Sondhi Solutions. Sondhi Solutions will conduct a skills assessment of your employees to identify the following: •Identify IT knowledge/skill level for each IT Team member. •Identify training opportunities. IT Position Analysis Acceptance Criteria: •Proposed IT Organizational Structure: Roles & Responsibilities •Proposed training opportunities Proprietary and Confidential Let's Build Together I 13 SONDHI S Cl I LI l I l N S 4.3 Cybersecurity Assessment Sondhi Solutions will measure the security posture of the City by identifying vulnerabilities based on 18 industry standard security controls with a focus on people, processes, and technologies. The types of controls being assessed are as follows: Control 1: Inventory and Control of Enterprise Assets •Actively manage (inventory, track, and correct) all enterprise assets (end-user devices, including portable and mobile; network devices; non-computing/Internet of Things (loT) devices; and servers) connected to the infrastructure physically, virtually, remotely, and those within cloud environments, to accurately know the totality of assets that need to be monitored and protected within the enterprise. •This will also support identifying unauthorized and unmanaged assets to remove or remediate. Control 2: Inventory and Control of Software Assets •Actively manage (inventory, track, and correct) all software (operating systems and applications) on the network so that only authorized software is installed and can execute, and that unauthorized and unmanaged software is found and prevented from installation or execution. Control 3: Data Protection •Develop processes and technical controls to identify, classify, securely handle, retain, and dispose of data. Control 4: Secure Configuration of Enterprise Assets and Software •Establish and maintain the secure configuration of enterprise assets (end-user devices, including portable and mobile; network devices; non-computing/loT devices; and servers) and software (operating systems and applications). Control 5: Account Management •Use processes and tools to assign and manage authorization to credentials for user accounts, including administrator accounts, as well as service accounts, to enterprise assets and software. Control 6: Access Control Management •Use processes and tools to create, assign, manage, and revoke access credentials and privileges for user, administrator, and service accounts for enterprise assets and software. Control 7: Continuous Vulnerability Management •Develop a plan to continuously assess and track vulnerabilities on all enterprise assets within the enterprise's infrastructure, in order to remediate, and minimize, the window of opportunity for attackers. •Monitor public and private industry sources for new threat and vulnerability information. Control 8: Audit Log Management •Collect, alert, review, and retain audit logs of events that could help detect, understand, or recover from an attack. Proprietary and Confidential Let's Build Together I 14 SONOHI S t I LI I I l N S Control 9: Email and Web Browser Protections •Improve protections and detections of threats from email and web vectors, as these are opportunities for attackers to manipulate human behavior through direct engagement. Control 10: Malware Defenses •Establish and maintain the secure configuration of enterprise assets (end-user devices, including portable and mobile; network devices; non-computing/loT devices; and servers) and software (operating systems and applications). Control 11: Data Recovery •Establish and maintain data recovery practices sufficient to restore in-scope enterprise assets to a pre-incident and trusted state. Control 12: Network Infrastructure Management •Establish, implement, and actively manage (track, report, correct) network devices, in order to prevent attackers from exploiting vulnerable network services and access points. Control 13: Network Monitoring and Defense •Operate processes and tooling to establish and maintain comprehensive network monitoring and defense against security threats across the enterprise's network infrastructure and user base. Control 14: Security Awareness and Skills Training •Establish and maintain a security awareness program to influence behavior among the workforce to be security conscious and properly skilled to reduce cybersecurity risks to the enterprise. Control 15: Service Provider Management •Develop a process to evaluate service providers who hold sensitive data, or are responsible for an enterprise's critical IT platforms or processes, to ensure these providers are protecting those platforms and data appropriately. Control 16: Application Software Security •Manage the security life cycle of in-house developed, hosted, or acquired software to prevent, detect, and remediate security weaknesses before they can impact the enterprise. Control 17: Incident Response Management •Establish a program to develop and maintain an incident response capability (e.g., policies, plans, procedures, defined roles, training, and communications) to prepare, detect, and quickly respond to an attack. Control 18: Penetration Testing •Test the effectiveness and resiliency of enterprise assets through identifying and exploiting weaknesses in controls (people, processes, and technology), and simulating the objectives and actions of an attacker. Proprietary and Confidential Let's Build Together I 15 SONDHI SOI UJIL NS Cybersecurity Assessment Acceptance Criteria: •Cybersecurity findings and recommendations -18 Individual Controls •Report outlining the findings from the vulnerability assessment and recommendations.4.4 Assessment Results Compile and Validate Results Upon receipt of the completed questionnaires, Sondhi Solutions will compile the results and schedule targeted meetings with respondents to validate the results. Results Acceptance Criteria: •All completed questionnaires are compiled accurately. •Validation ensures the accuracy and completeness of the compiled results. Draft Report and Remediation Roadmap After compiling and validating the survey and scan results, Sondhi Solutions will draft a high-level report on its findings and provide guidance for strategic and tactical improvements. Draft Report Acceptance Criteria: •High-level report is drafted, providing a comprehensive overview of assessment findings. •Remediation Roadmap is included, outlining strategic and tactical improvements. •The report aligns with industry best practices and standards. Review Report and Make Corrections Stakeholders will review the drafted report and Remediation Roadmap. Any necessary corrections or adjustments will be made to ensure the accuracy and relevance of the provided inform ation. Report Acceptance Criteria: •The finalized report aligns witt1 stakeholder expectations arid objectives. Deliver Strategy Briefing Sondhi Solutions will deliver a strategy ,briefing to key stakeholders, presenting the finalized report and Remediation Roadmap. This phase involves discussing key assessment findings, proposed improvements, and key strategic considerations for enhancing IT and Cybersecurity. Delivery Strategy Acceptance Criteria: •Strategy briefing is delivered to key stakeholders. •Assessment findings and proposed improvements are clearly communicated. •Stakeholders understand and acknowledge the strategic considerations presented. Proprietary and Confidential Let's Build Together I 16 SONDHI <; (I I U l I L N S: 4.5 Schedule •Sondhi Solutions believes it can complete the scope of work in approximately 8-10 weeks. •Delays In scheduling the City's subject matter e.xperts, access to technical resources and suNey response times could adversely impact the project timeline. Table B: Project C Schedule Responsible Duration (Labor Task Description Party Hours) Project Kickoff ss I coc Hold kickoff meeting, set up communication channels, 5 hrs. Customize Questionnaire Meetings and Updates ss I coc 30 hrs. Weekly Progress Meetings, Weekly PM Updates IT Assessment ss I coc Install/ Perform Network Scans, Review Infrastructure 65 hrs. RFI, Site Visits, Conduct Discovery Meeting Leadership / Business Interviews Department Interviews ss I coc 40 hrs. IT Position Analysis ss I Coe 40 hrs. Job Analysis Questionnaire, Job Analysis Interviews Cybersecurity Assessment ss I coc CIS Controls RFI, Cyber Meetings, Install Scanner 65 hrs. Onsite, Collect CIS Controls RFI (1 -18) Compile and Validate Results Compile Job Analysis, Compile Leadership Assessment, ss 65 hrs. Compile Infrastructure Assessment, Compile Cyber Assessment Draft Report and Remediation Roadmap ss 80 hrs. Draft IT Assessment, Draft Cyber Assessment Review Report and Make Corrections ss I coc Review and Revise IT Assessment, Review and Revise 40 hrs. Cyber Assessment Deliver Strategy Briefing ss I coc 6 hrs. Project Closure ss I Coe 4 hrs. Proprietary and Confidential Let's Build Together I 17 SONDHI S C I LI 1 I I N Responsible Duration (Labor Task Description Party Hours) Compile and deliver documentation, conduct final meeting, address outstanding issues, handover knowledge .. 4.6 Cost Sondhi Solutions will provide the following resources to the City at the following rates: Table 9: Project CC 'I Resource Cost Estimated Hours . - --, -�- -. . ---. ... --� .... __ --...:... . . - - -- Senior Consultant - Infrastructure $174.00 80 Consultant -Business Analysis $130.00 150 Project Manager $141.00 60 CYBERSECURITY ASSESSMENT Senior Consultant -Cybersecurity $225.00 135 Project Manager $141.00 15 Total Estimated Project Costs Total $13,920.00 $19,500.00 $8,460.00 $41,880.00 $30,375.00 $2,115.00 $32,490.00 $74,370.00 Proprietary and Confidential Let's Build Together I 18 SONDHI S O L U TI ONS Appendix A: Tentative Project Gantt Chart The tentative project Gantt chart provides a high-level visualization of the proposed timeline and major activities for the comprehensive initiative planned by Sondhi Solutions in collaboration with the City. This dynamic Gantt chart serves as a roadmap, outlining the sequential flow of tasks and milestones associated with the implementation of a 311 Resident Service Delivery Solution, IT & Cybersecurity Assessment, and Document Management Assessment. The chart reflects the tentative nature of the project, allowing for flexibility in response to potential adjustments or refinements during the project. Key phases, dependencies, and major milestones are depicted, offering stakeholders a structured overview of the project's anticipated timeline and the interplay of activities. As the project progresses, the Gantt chart will be updated to provide a real-time representation of achievements and any shifts in the schedule, ensuring transparency and effective project management. •311 Implementation Pmfed Set Up an:! Kidlcff Oop3fuM1't lntwvllrW5 'A:aqua fr� & f'roeiri:i �ten VendOf Re"'iew vo.-0erno Rnatfff!fert16ti0n � .. -------------�-----��--- -IT & Cyber Assessment P� Set Up md KKl!all IT Assess,..... leadent,lp / 8\.Jlln1!5s ln!l!rvlews -------t ITPo.,..itior;An11•1sls. Gytkrr A,S4.iwn-nl Con,pile .af\O Vaid ate Rewts Drafl Rep on aM Remediation RoadfTl3o Ruviow Ropo,t •nd MilJca ComlcBom. Document Storage Prolea s., uo..,., Ki<J,off Ooparunflnl l�larN:5 R&qU111nT1Bn1S & Ptuca:Pu Doca,rn1u11.a� Prount;UJon ant Rmcamme.ndatlon MlgrahOO *Estimated T1me/ine Proprietary and Confidential �---------- Let's Build Together I 19 � + § + +}�\- ' I ++ n +.... W.,,. -✓ i ,-( ••• :r.� 00 (;j ++ INDIANA RETAIL TAX EXEMPT Page 1 of 1 City of Carmel CERTIFICATE NO. 003120155 002 0 PURCHASE ORDER NUMBER I I FEDERAL EXCISE TAX EXEMPT 110916 ONE CIVIC SQUARE 35-6000972 THIS NUMBER MUST APPEAR ON INVOICES, A/P CARMEL, INDIANA 46032-2584 VOUCHER, DELIVERY �!EMO. PACKING SLIPS, SHIPPING LABELS AND ANY CORRESPONDENCE FORM APPROVED BY STATE BOARD OF ACCOUNTS FOR CITY OF CARMEL -1997 PURCHASE ORDER DATE DATE REQUIRED REQUISITION NO. VENDOR NO. DESCRIPTION 2/21/2024 376206 Phase 1 - 311 project SONDHI SOLUTIONS LLC ICS VENDOR 135 N PENNSYLVANIA ST SHIP 10701 N. College Ave, Ste A SUITE 2300 TO Carmel, IN 46280- INDIANAPOLIS, IN 46204 • Timothy Renick (317)571-2576 PURCHASE ID BLANKET I CONT RACT I PAYMENT TERMS FREIGHT 85124 QUANTITY UNIT OF MEASURE I Department: 1115 Account: 43-404.00 1 Each Fund: 101 General Fund Send Invoice To: ICS Timothy Renick 10701 N. College Ave, Ste A Carmel, IN 46280- Phase 1 -311 project DESCRIPTION UNIT PRICE $49,780.00 Sub Total _J_ EXTENSION $49,780.00 $49,780.00 (317)571-2576 PLEASE INVOICE IN DUPLICATE DEPARTMENT SHIPPING INSTRUCTIONS 'SHIP PREPAID, 'C,O.D, SHIPMENT CANNOT BE ACCEPTED, ACCOUNT 'PURCHASE ORDER NUMBER MUST APPEAR ON ALL SHIPPING LABEL 'THIS ORDER ISSUED IN COMPLIANCE WITH CHAPTER 99, ACTS 1945 AND ACTS AMENDATORY THEREOF AND SUPPLEMENT THERETO. ORDERED BY CONTROL NO. 110916 TITLE CONTROLLER PROJECT PAYMENT PROJECT ACCOUNT AMOUNT $49,780.00 'A/P VOUCHE:R CANNOT BE APPROVED FOR PAYMENT UNLJ:SS THE P,0-NUMBER IS MADE A PART OF THE VOUCHER AND EVERY INVOICE AND VOUCHER HAS THE PROPER SWORN AFFIDAVIT ATTACHED. I flEREBY CERTIFY THAT THERE IS AN UNOBLIGATED BALANCE IN THIS APPROPRIATION SUfFICIENT TO PAY FOR THE ABOVE ORDER. Timothy Renick Director James Crider Chief of Staff