SBC Global Services, Inc./CCCSBC Global Services, Inc. ~-Of~(&L~
Communications Dept.
Upgrade 3 Digit to 4 Digit Centrex System- 2003
Appropriation 4/440
Contract Not To Exceed $7,800.12
AGREEMENT FOR PURCHASE OF GOODS AND SER~ZiC-~'g'
THIS AGREEMENT FOR PURCHASE OF GOODS AND SERVICES ("Agreement") is hereby
entered into by and between the City of Carmel, Indiana, acting by and through its Board of Public Works
and Safety ("City"), and SBC Global Services, Inc. ("Vendor").
TERMS AND CONDITIONS
ACKNOWLEDGMENT, ACCEPTANCE:
Vendor acknowledges that it has read and understands this Agreement, and agrees that its
execution of same constitutes its acceptance of all of the Agreement's terms and conditions.
PERFORMANCE:
City agrees to purchase the goods and/or services (the "Goods and Services") from Vendor using
City budget appropriation number 440 funds. Vendor agrees to provide the Goods and Services
and[o otherw~ge per~rm the requirements of this Agreement by appl~ng at all times the hTghest
technical and industry standards.
PRICE AND PAYMENT TERMS:
3.1 Vendor estimates that the total price for the Goods and Services to be provided to City
hereunder shall be no more than Seven Thousand Eight Hundred Dollars and Twelve Cents
($7,800.12) (the "Estimate"). Vendor shall submit an invoice to City no more than once
every thirty (30) days detailing the Goods and Services provided to City within such time
period. City shall pay Vendor for such Goods and Services within sixty (60) days after the
date of City's receipt of Vendor's invoice detailing same, so long as and to the extent such
Goods and Services are not disputed, are in accordance with the specifications set forth in
Exhibit A, are submitted on an invoice that contains the information contained on attached
Exhibit B, and Vendor has otherwise performed and satisfied all the terms and conditions
of this Agreement. Subject to the above, if an undisputed invoice amount is not paid within
sixty (60) days of its receipt by City, then a late charge in a sum equal to one percent (1%)
of such amount shall accrue and be due and payable by City to Vendor as a separate debt
for each month it remains unpaid.
3.2
Vendor agrees not to provide any Goods and Services to City that would cause the total
cost of the Goods and Services provided by Vendor to City hereunder to exceed the
Estimate, unless City has previously agreed, in writing, to pay an amount in excess thereof.
SBC Global Services, Inc.
Communications Dept.
Upgrade 3 Digit to 4 Digit Centrex System - 2003
Appropriation #440
Contract Not To Exceed $7,800.12
WARRANTY:
Vendor expressly warrants that the Goods and Services covered by this Agreement will conform
to the specifications, samples and/or descriptions thereof furnished to Vendor by City and/or by
Vendor to and accepted by City, that the Goods and Services will be delivered in a timely, good
and workmanlike manner and free from defect. Vendor acknowledges that it knows of City's
intended use and expressly warrants that the Goods and Services provided to City pursuant to this
Agreement have been selected by Vendor based upon City's stated use and are fit and sufficient
for their particular purpose.
TIME AND PERFORMANCE:
This Agreement shall become effective as of the last date on which a party hereto executes same
("Effective Date"), and both parties shall thereafter perform their obligations hereunder in a timely
manner. Time is of the essence of this Agreement.
DISCLOSURE AND WARNINGS:
Ifrequested by City, Vendor shalkpromptly furnish to City, in such form anddetail as City may
direct, a list of ail chemicals, materiais, substances and items used in or during the provision of the
Goods and Services provided hereunder, including the quantity, quaiity and concentration thereof
and any other information relating thereto. At the time of the delivery of the Goods and Services
provided hereunder, Vendor agrees to furnish to City sufficient written warning and notice
(including appropriate labels on containers and packing) of any hazardous material utilized in or
that is a part of the Goods and Services.
LIENS:
Vendor shall not cause or permit the filing of any lien on any of City's property. In the event any
such lien is filed and Vendor fails to remove such lien within ten (10) days after the filing thereof,
by payment or bonding, City shail have the right to pay such lien or obtain such bond, all at
Vendor's sole cost and expense.
DEFAULT:
In the event Vendor: (a) repudiates, breaches or defaults under any of the terms or conditions of
this Agreement, including Vendor's warranties; (b) fails to provide the Goods and Services as
specified herein; (c) fails to make progress so as to endanger timely and proper provision of the
Goods and Services and does not correct such failure or breach within five (5) business days (or
such shorter period of time as is commerciaily reasonable under the circumstances) after receipt of
notice from City specifying such failure or breach; or (d) becomes insolvent, is placed into
receivership, makes a generai assignment for the benefit of creditors or dissolves, each such event
constituting an event of default hereunder, City shall have the right to (1) terminate ail or any parts
of this Agreement, without liability to Vendor; and (2) exemise ail other rights and remedies
available to City at law and/or in equity.
SBC Global Services, Inc.
Communications Dept.
Upgrade 3 Digit to 4 Digit Centrex System - 2003
Appropriation ~-40
Contract Not To Exceed $7,800.12
INSURANCE AND INDEMNIFICATION:
Vendor shall procure and maintain in full force and effect during the term of this Agreement, with
an insurer licensed to do business in the State of Indiana, such insurance as is necessary for the
protection of City and Vendor from all claims for damages under any workers' compensation,
occupational disease and/or unemployment compensation act; for bodily injuries including, but
not limited to, personal injury, sickness, disease or death of or to any of Vendor's agents, officers,
employees, contractors and subcontractors; and, for any injury to or destruction of property,
including, but not limited to, any loss of use resulting therefrom. The coverage amounts shall be
no less than those amounts set forth in attached Exhibit C. Vendor shall cause its insurers to name
City as an additional insured on all such insurance policies, shall promptly provide City, upon
request, with copies of all such policies, and shall provide that such insurance policies shall not be
canceled without thirty (30) days prior notice to City. Vendor shall indemnify and hold harmless
City from and against any and all liabilities, claims, demands or expenses (including, but not
limited to, reasonable attorney fees) for injury, death and/or damages to any person or property
arising from or in connection with Vendor's provision of Goods and Services pursuant to or under
this Agreement or Vendor's use of City property. Vendor further agrees~to indemnify,defend and
hold harmless City and its officers, officials, agents and employees from all claims and suits of
whatever type, including, but not limited to, all court costs, attorney fees, and other expenses,
caused by any act or omission of Vendor and/or of any of Vendor's agents, officers, employees,
contractors or subcontractors in the performance of this Agreement. These indemnification
obligations shall survive the termination of this Agreement.
10.
GOVERNMENT COMPLIANCE:
Vendor agrees to comply with all federal, state and local laws, executive orders, rules, regulations
and codes which may be applicable to Vendor's performance of its obligations under this
Agreement, and all relevant provisions thereof are incorporated herein by this reference. Vendor
agrees to indemnify and hold harmless City from any loss, damage and/or liability resulting from
any such violation of such laws, orders, rules, regulations and codes. This indemnification
obligation shall survive the termination of this Agreement.
11.
NONDISCRIMINATION:
Vendor represents and warrants that it and all of its officers, employees, agents, contractors and
subcontractors shall comply with all laws of the United States, the State of Indiana and City
prohibiting discrimination against any employee, applicant for employment or other person in the
provision of any Goods and Services provided by this Agreement with respect to their hire, tenure,
terms, conditions and privileges of employment and any other matter related to their employment
or subcontracting, because of race, religion, color, sex, handicap, national origin, ancestry, age,
disabled veteran status and/or Vietnam era veteran status.
SBC Global Services, Inc.
Communications Dept.
Upgrade 3 Digit to 4 Digit Centrex System - 2003
Appropriation #440
Contract Not To Exceed $7,800.12
12.
NO IMPLIED WAIVER:
The failure of either party to require performance by the other of any provision of this Agreement
shall not affect the right of such party to require such performance at any time thereafter, nor shall
the waiver by any party of a breach of any provision of this Agreement constitute a waiver of any
succeeding breach of the same or any other provision hereof.
13.
NON-ASSIGNMENT:
Vendor shall not assign or pledge this Agreement, whether as collateral for a loan or otherwise,
and shall not delegate its obligations under this Agreement without City's prior written consent.
14. RELATIONSHIP OF PARTIES:
The relationship of the parties hereto shall be as provided for in this Agreement, and neither
Vendor nor any of its officers, employees, contractors, subcontractors and agents are employees of
City. The contract price set forth herein shall be the full and maximum compensation and monies
required of City to be paid to Vendor under or pursuant to this Agreement.
15. GOVERNING LAW; LAWSUITS:
This Agreement is to be construed in accordance with and governed by the laws of the State of
Indiana, except for its conflict of laws provisions. The parties agree that, in the event a lawsuit is
filed hereunder, they waive their right to a jury trial, agree to file any such lawsuit in an
appropriate court in Hamilton County, Indiana only, and agree that such court is the appropriate
venue for and has jurisdiction over same.
16.
SEVERABILITY:
If any term of this Agreement is invalid or unenforceable under any statute, regulation, ordinance,
executive order or other role of law, such term shall be deemed reformed or deleted, but only to
the extent necessary to comply with same, and the remaining provisions of this Agreement shall
remain in full force and effect.
17.
NOTICE:
Any notice provided for in this Agreement will be sufficient if it is in writing and is delivered by
postage prepaid U.S. certified mail, return receipt requested, to the party to be notified at the
address specified herein:
If to City:
City of Carmel
One Civic Square
Carmel, Indiana 46032
ATTN: Marvin Stewart, Director Communications
(with a copy to City Attorney,
One Civic Square, Carmel, IN 46032)
SBC Global Services, Inc.
Communications Dept.
Upgrade 3 Digit to 4 Digit Centrex System - 2003
Appropriation #440
Contract Not To Exceed $7,800.12
If to Vendor:
SBC Global Services, Inc.
P.O. Box 1838
Saginaw, MI 48605-1838
ATTN: Chris Garrison
Notwithstanding the above, notice of termination under paragraph 18 hereinbelow shall be
effective if given orally, as long as written notice is then provided as set forth hereinabove within
five (5) business days from the date of such oral notice.
18.
TERMINATION:
18.1 Notwithstanding anything to the contrary contained in this Agreement, City may, upon
notice to Vendor, immediately terminate this Agreement for cause, in the event of a default
hereunder by Vendor and/or if sufficient funds are not appropriated or encumbered to pay
for the Goods and Services to be provided hereunder. In the event of such termination,
Vendor shall be entitled to receive only payment for the undisputed invoice amount
representing conforming Goods ~nd Services delivered as of the date of termination,
except that such payment amount shall not exceed the Estimate amount in effect at the time
of termination, unless the parties have previously agreed in writing to a greater amount.
18.2
Either party hereto may terminate this Agreement at any time upon thirty (30) days' prior
notice to the other party. In the event of such termination, Vendor shall be entitled to
receive only payment for the undisputed invoice amount of conforming Goods and
Services delivered as of the date of termination, except that such payment amount shall not
exceed the Estimate amount in effect at the time of termination, unless the parties have
previously agreed in writing to a greater amount.
19.
REPRESENTATIONS AND WARRANTIES
The parties represent and warrant that they are authorized to enter into this Agreement and that the
persons executing this Agreement have the authority to bind the party which they represent.
20.
ADDITIONAL GOODS AND SERVICES
Vendor understands and agrees that City may, from time to time, request Vendor to provide
additional goods and services to City. When City desires additional goods and services from
Vendor, the City shall notify Vendor of such additional goods and services desired, as well as the
time frame in which same are to be provided. Only after City has approved Vendor's time and
cost estimate for the provision of such additional goods and services, has encumbered sufficient
monies to pay for same, and has authorized Vendor, in writing, to provide such additional goods
and services, shall such goods and services be provided by Vendor to City. A copy of the City's
authorization documents for the purchase of additional goods and services shall be numbered and
attached hereto in the order in which they are approved by City.
SBC Global Services, Inc.
Communications Dept.
Upgrade 3 Digit to 4 Digit Centrex System - 2003
Appropriation ~440
Contract Not To Exceed $7,800.12
21.
TERIVl
Subject to the termination provisions set forth in Paragraph 18 hereinabove, this Agreement shall
be in effect from the Effective Date through December 31, 2003, and shall, on the first day of each
January thereafter, automatically renew for a period of one (1) calendar year, unless otherwise
agreed by the parties hereto.
22.
HEADINGS
All heading and sections of this Agreement are inserted for convenience only and do not form a
part of this Agreement nor limit, expand or otherwise alter the meaning of any provision hereof.
23.
BINDING EFFECT
The parties, and their respective officers, officials, agents, partners, successors, assigns and legal
representatives, are bound to the other with respect to all of the covenants, terms, warranties and
obligations set forth in Agreement.
24. NO THIRD PARTY BENEFICIARIES
This Agreement gives no rights or benefits to anyone other than City and Vendor.
25.
ADVICE OF COUNSEL:
The parties warrant that they have read this Agreement and understand it, have had the opportunity
to obtain legal advice and assistance of counsel throughout the negotiation of this Agreement, and
enter into same freely, voluntarily, and without any duress, undue influence or coercion.
26.
ENTIRE AGREEMENT:
This Agreement, together with any exhibits attached hereto or referenced herein, constitutes the
entire agreement between Vendor and City with respect to the subject matter hereof, and
supersedes all prior oral or written representations and agreements regarding same.
Notwithstanding any other term or condition set forth herein, but subject to paragraph 16 hereof,
to the extent any term or condition contained in any exhibit attached to this Agreement or in any
document referenced herein conflicts with any term or condition contained in this Agreement, the
term or condition contained in this Agreement shall govern and prevail. This Agreement may only
be modified by written amendment executed by both parties hereto, or their successors in interest.
[Remainder of page intentionally left blank]
SBC Global Services, Inc.
Communications Dept.
Upgrade 3 Digit to 4 Digit Centrex System - 2003
Appropriation #440
Contract Not To Exceed $7,800.12
IN WITNESS WHEREOF, the parties hereto have made and executed this Agreement as follows:
CITY OF CARMEL, INDIANA
by and through its Board of Public
Works and Safety
By: '
J~es Brainard,,~esidi.ng O~fficer
Mary Ann/tl~[ke, 1 ember
Date:
Date: L j,,
ATrEST:
r
SBC Global Services, Inc.
By:
Xuthorized Signature
Printed Name
Title
FD/TIN:
SSN if Sole Proprietor:
Date: ~7/,/~/O
7
CONTRACT NUMBER
SBC PRODUCT PURCHASE AND MAINTENANCE SERVICE AGREEMENT
Business Unit: Customer Name: City of Carmel
Business Unit Customer Billing 31 1st ave N. W
Address: Address: 0
Carmel In 46032
Cutomer Billing
Date of Subraission: 1/0/1900 Telephone Number: 317-571-2580
Account Representative: Chris Garrison
Location of Equipment (Delivery/Installation Site Address):
(street, city, county, state, zip)
Delivery Date:
Warranty Period: One year from cutover date
Number of Supplemental Attachment Pages:
31 1st ave N. W
Carmel In 46032
Instalhtion/Cut6ver Date: 1/31/2003
Lessor:
PRODUCT PURCHASE PRICE
1. TotalPfice of Product
2. Total Charge for Installation/Training/Cutover
3. Total Shipping (to be invoiced separately)
4. Total Product Purchase Price
PRODUCT PAYMENT TERMS
Option 1 ~ Option 2
Downpayment: 20% 25% $
Delivery: 50% $
Cutover: 30% 75% $
TOTAL: $
$ 0.00
$ 7,800.12
$ 0.00
$ 7,800.12
Taxes not included.
1,950.03
0.00
5,850.09
7,800.12
t Option 1 is only allowed if the Product Purchase Price is over $50,000 and the scheduled cutover date
is more than 90 days after execution of this Agxeement. Option 2 should be used for all other situations.
SELECTION OF MAINTENANCE COVERAGE PLAN
Maintenance coverage does not apply to the Product purchased
Initial Term: after warranty expiration From: To:
Service Name: Monthly Price: $ 0.00
Customer hereby waives all contracted maintenance services:
MAINTENANCE PAYMENT TERMS (place an X in front of option selected
(plus t~x, if applicable)
(Customer Signature)
Prepayment
Monthly
Quarterly
C~ty of Carmel PM12000 v2-OS.xls 1/30/2003
Semi-Annual
Annual
Financing Company Name
Epamaint/rev7/9-29-OO/sm
Contract Number:
Customer
Contact Name:
DESCRIPTION OF PRODUCTS PURCHASED:
Refer to the attached Scope of Work and Equipment List.
Customer Contact
Telephone Number:
Page __ of
PRODUCTS PURCHASED ABOVE iNO'I' COVERED UNDER MAINTENANCE PLAN:
THERE ARE SIGNIFICANT ADDITIONAL TERMS AND CONDITIONS, INCLUDING WARRANTY
DISCLAIMERS AND LIABILITY LIMITATIONS CONTAINED IN THE GE~ TERMS AND CONDITIONS
AND ATtACHMENT(S) THAT ARE PART OF Tills PRODUCT PURCHASE AND MAINTENANCE SERVICE
AGREEMENT. DO NOT SION THIS AGREEMENT BEFORE YOU HAVE READ ALL ITS PROVISIONS,
INCLUDING THE ATrACIIMENTS AND TIlE TERMS AND CONDITIONS. YOUR SIGNATURE BELOW
INDICATES THAT YOU HAVE READ THE ENTIRE AGREEMENT AND AGREE TO ABIDE BY ITS
PROVISIONS.
Tills PRODUCT PURCHASE AND MAINTENANCE SERVICE AGREEMENT MAY BE WITHDRAWN BY
SBC IF NOT SIGNED AND RETURNED BY THE CUSTOMER WlTHIN NINETY (90) DAYS FROM
THE DATE OF SUBMISSION REFERRED TO ABOVE.
AGREED AND ACCEPTED:
CUSTOMER: SBC:
Signature Signature
Printed Name Printed Name
Title Title
Date Date
City of Carmel PMI 2000 v2-O5.xls 1/30/2003
EpamaintJrev7/9-29-OO/sm
SBC Datacom
Scope of Work
for
City of Carmel
Customer ~nformetion (Installation Site):
City of Carmel
31 1st ave N. W
Carmel [n 46032
Company Billed Telephone Number (BTN): 317-571-2580
Contact Name: Todd Luckowski
Contact Phone Number: 317-571-2580
Customer Information (Billing):
31 1st ave N. W
Carmel in 46032
Company Billed Telephone Number (BTN): 317-571-2580
Contact Name: Todd Luckowski
Contact Phone Number: 317-571-2580
Projeo£ ~neral Info~r~tlon:
Description/System Type: Cb( & Mitel change from 3-4 digits
Cut Data: January31, 2003
Sales Channel Name: Chris Garrison
Sales Channel Phone:
Sales Channel #2 Name: Karen Jackson
Sales Channel #2 Phone:
Ctx & Mitel change from 3-4 digits
General Description of Project
SBC Datacom MMI Progect Scope of work for City of Carmel
Customer Info
City of Carmel
31 1st ave N. W.
Carmel In 46032
BTN 317-571-2580
Contact Todd Luckowski
317-571-2580
Hours for the Baypoint to convert from 3 to 4 digit dial And PM to coordinate the network also.
The PM will provide a project plan As agreed upon with the customer.
The PM will meet with the customer for periodic project status.
SBC will complete database collection, programming, and documentation of the proposed system configuration as agreed to with the customer, SBC
reviews/compiles customer-provided data.
Pricing has been provided based on the above Scope of Work as a complete package. Any changes to the project scope may result in additional
cost.
This pdcing is based on the current Nortel Networks engineering rules and practices. Should Nortel change or revise these practices, this price may
no longer be valid and will require re-engineering at which time may or may cause the customer price to change.
Page 1 of 7
System Configuration Summary
Trunk Data 0 Local (DID, CO) Anatog Trunks
0 FX/T]E Trunks
0 RAN Trunks
0 Paging Trunks
0 DTI/PRI Circuits
Additional Trunk Data:
Station Data
0 Electrical/Digital Lines
0 Single Line/Analog Sets
0 Single Line/Analog Non-set Ports
0 Customer Supplied Digital Sets
0 Customer Supplied Analog Sets
0 I P Sets
0 ISDN BRI Lines
0 CentreY. Lines
0 Attendant Consoles
0 PC Attendant Consoles
Set Color(s): (Please refer to Equipment list for quantities and types.)
0 Centrex IP Lines
0 Centrex IP Sets
0 Centrex IP SoftPhones
AdditioneJ Station Data:
VoiceOver IP Data 0 ITG Line Cards
0 ITS Trunk Cards
0 CSE 1000 Call Servers
0 Media Gateways
0 Media Gateway E:~pansions
0 Survivable Media Gateways
0 Dedicated Existing Cat. 5 Cables
0 Shared E~isting Cat. 5 Cables
Options
No Meridian MAX
Customer Loads Meridian MAX data
SCCS Not Included
SECCS Not Included
Symonview Not Included
Caller iD Routing Not Included
0 ACD Agents
0 ACD Supervisors
0 ACD Queues Included
No NARS
No ESN Programming Included
BARS (Basic Automatic Route Selection)
Page 2 of 7
No UPS
No OTM/MAT No Station Admin
No Traffic
No OTM/MAT Call Accounting
No MDR
No Teltronics
No CDP
I Sites
No Meridian Mail
0 Mailboxes
0 Total Ports
0 Total Storage Hours
No Fax on Demand
Auto Attendant Programming Not Included
No Voice Menus included
MeHd~anMall ReporTer Not Included
Voice Mail Networking Not Included
No Sites For Voice Mail Networking Included
No CailPilot
0 Mailboxes
0 Total Ports
0 Total Storage Hours
Auto Attendant Programming Not Included
No Voice Menus Included
No Fax Application Included
Unified Messaging Not Included
No Desktop/Fax Unified Messaging Users
Voice Mail Networking Not Inaiuded
No Sites For Voice Mail Networking Included
Mitai Voice Mail
0 Mailboxes
0 Total Pods
0 Total Storage Hours
No NP Forms
No NuPoint Fe~x
No NuPoint Agent
Auto Attendant Not Included
No Voice Menus Included
Voice Mail NPNet Networking Not Included
No Sites For Voice Mail NPNet Networking Included
No Call Accounting
Customer may need to Io~d database data.
No PC Consoles
0 PC Attendant Consoles
Customer loads directory data (if applicable)
No Wireless
Page 3 of 7
0 Pocket/Handsets
0 Base Stations/Cells
No Wiring
Additional Configuration and Options Information:
Installation and Testing
SBC will coordinate/provide installation, testing, and documentation of the proposed system.
Equipment room requirements and drawing will be provided.
Network Connectivity
SBC will provide all network services.
SBC Will Reuse Current Demarcation.
SBC wi!! provide crosscut of prc~osed system to MDF.
(MDF documentation provided by customer.)
Additional Network Information:
Customer will be required to interface with their network vendors in the case where the network is not SBC provided.
If delays are encountered due to the network vendor, charges at a time and material rate may apply.
Perform system burn-in, testing, and verify system functionality per manufacturer specifications.
Designate, place, and test all ~quipment per the equipment list.
Will clean-up debris in work area to customer-provided disposal site.
Customer will be required to provide good cable records. If cable records are not acceptable, Tone and Tag of existing
lines may be required at a charge to the customer.
Additional Installation and Testing Notes:
Training
SBC will provide training for the proposed system.
Standard training hours are 8:00 a.m. to 5:00 P.M. local time.
Standard training is provided at single site provided by customer.
Standard training includes manufacturer end-user guides.
No Station Training
Page 4 of 7
No q'rain the TrAiner' Training
q'rain the Trainer' is a four hour session which inaiudes hands on telephone set and feature interactions training,
followed by Q & A. An additional two hours are added when voice mail training is required as well. Customers
will receive a hard and soft copy of suggested user handouts. A reference floppy disk of the most commonly used
system features and interactions is provided. Successful participants will become responsible for all end user
training and on-going support.
Options No ACD Agent Training
No ACD Supervisor Training
No ACD-C/Symposium E:,q3ress System Administrator Training
No ACD-MAX System Administrator Training
No Voice Mail Admin Training
No Voice Mail User Training
Other Peripheral Equipment No OTM/MAT Station Administrator Training
No Desk/Fax
No Desk/Fax
Attendant Console Consoles No Attendant Console TrAining
No PC Attendant Console Training
SBC will not provide any post cutover coverage.
SBC will review billing with customer.
SBC will provide proposed system data base and cable record dccumentAtion to customer.
SSC will review proposed system warranty and repair procedure with customer.
Additional Training Notes:
Additional Notes:
******Below ape suqqest[ons for what should be included. You MUST edit or delete them accordinqly.******
Include All additional detail that could impact the implementation such as:
Sub-contractors - e.g. Teltronics, MDR
LAN requirements
PC requirements
E~pedite requirements - timeframe, ship date - include costs
Minimum wiring e:~pactations
Customer/parsonnai requirements
Special cutover schedules
Removal of e)dsting equipment
Loading deck requirements/issues
Ne[working to other locations - both SBC and non-SBC maintained locations
Discounts/special pricing programs
Special JCO requirements
Special Face Plates
Voice Scripting (SBC does not provide a professional voice)
Space/communication availability for extended on-site requirements
Customer Responsibilities
]mplementation
Customer will provide a single point of responsibility for all customer related issues (e.g., timely agency/department decisions and agreement to
scheduling, change orders, project correspondence, training, acceptance and placing proposed system in service).
Page 5 of 7
Customer will meet with SBC ProJeot Manager to review initial scope of work. Changes could impact interval and price of the
project.
Customer to participate in jointly agreed to periodic project status meetings.
Customer agrees to a jointly developed implementation schedule.
Customer agrees to jointly develop a common understanding for conduct of SBC representatives with customer end users.
Customer to meet agreed to dates on plan, Missed dates may result in project delay or increased price.
Customer to provide accurate, marked floorplans, existing data base records and cable records as applicable.
Customer to manage internal agency/departmental groups/decisions to meet jointly agreed to project plan dates.
Customer to manage other vendors associated with the project, not managed by SBC. Failure to successfully manage other vendors may
impact implementation dates or price.
Customer to complete ali requirements for proposed system connectivity to non*SBC-provided services.
1. Raceways, boring and cutting, trenching, conduits, variances and rights or way required for installation
2. Network service (LEC and IXC)
3. ~k demarcation
4, MDF demarcation (includes documentation)
5. Customer private network {e.g. LAN/WAN or privataly provided facilities in a campus environment)
Customer to freeze date for changes to data base information.
Customer to wlibate data base information prior to freeze date and programming.
Customer to provide timely acceptance of test results, system operation verification and documentation.
Customer to review project financial data and billing.
Customer to be accessible during cutover for issue resolution.
Syetem Equipment Environment
T~is talecommualcat[ons system is processor based and considered sensitive electronic equipment. The environment provided for the system
equipment can have a significant effect on both the effective operation and durability of the equipment.
We recommend our customers provide an environment offering system equipment conditions as follows:
1. Dedicated electrical facilities that offer system components a single point of ground (SPG) reference.
2. A stable atmosphere {around the clock, 365 days a year) offering the system a temperature of approximately 74 degrees
Fahrenheit at relative humidity levels from 35% to 65% non-condensing.
3. A clean and well-ventilated room having a vinyl er mastic tile floor and offering adequate lighting and security.
Note: It is also recommended that any sprinkler heads in the immediate vicinity of the equipment be equipped with high temperature
Requirements specific to your system and answers to questions with regard to the above stated conditions may be obtained
from engineers on the staff of SBC. Please contact your ProJeot Manager or Salesperson.
Material Handling
Customer to provide secure space for unpacking, staging and storing equipment and materials.
Page 6 of 7
Customer to assume responsibility for equipment at delivery.
Customer to provide removal of old system and terminals.
Facilities
Customer to provide reasonable parking facilities during project.
Customer to provide reasonable access and security passes (requirements, e.g., background checks, drug testing, safety courses) to
working areas.
Customer to provide furniture for equipment {as required), manuals, training and help desk.
Customer to be responsible for compliance with local building codes, electrical codes, taxes, telecommunication and transmission costs
associated with the proposed system.
Customer to provide training space.
Customer to provide help desk space.
Customer to provide disposal site for cleanup debris.
Customer to provide a cabinet or shelves for reference materials.
Additional Cu~tomerRespon~ib~ltfle$:
Customer Initial
Page 7 of 7