SecantIT/IS Can a-6f D7 O 1. I
SecantlT PPROVED, AS
Information Systems Department 2010 FORM T®
Appropriation #1202 -404; P.O. #21554- $6,000.00 21555- $875.00
Contract Not To Exceed $6,875.00
AGREEMENT FOR PROFESSIONAL SERVICES
THIS AGREEMENT FOR PROFESSIONAL SERVICES "Agreement is hereby made and
entered into by and between the City of Carmel, Indiana, acting by and through its Board of Public Works
and Safety (hereinafter "City SecantlT and (hereinafter "Professional
RECITALS
WHEREAS City owns and is responsible for the operation and maintenance of its property,
personnel, public works and infrastructure; and
WHEREAS, from time to time, City needs professional assistance in fulfilling its foregoing
responsibilities; and
WHEREAS, Professional is experienced in providing and desires to provide to City the
professional services "Services referenced herein; and
WHEREAS, City desires to engage Professional as an independent contractor for the purpose of
providing to City the Services referenced herein;
NOW, THEREFORE, in consideration of the foregoing recitals and the covenants and conditions
set forth herein, City and Professional mutually agree as follows:
SECTION 1. INCORPORATION OF RECITALS
The foregoing Recitals are hereby incorporated into this Agreement and made a part hereof
SECTION 2. SCOPE OF SERVICES
2.1 City desires to engage Professional as an independent contractor for the Services set forth in
attached Exhibit A, incorporated herein by this reference.
2.2 Professional understands and agrees that City may, from time to time, request Professional to
provide additional or modified Services to City. When City desires additional Services from
Professional, the City shall notify Professional of such additional Services desired, as well as the
time frame in which same are to be provided. Only after City has approved Professional's time
and cost estimate for the provision of such additional Services, has encumbered sufficient monies
to pay for same, and has authorized Professional, in writing, to provide such additional Services,
shall such Services be provided by Professional to City. A copy of the City's authorization
documents for the purchase of additional Services shall be numbered and attached hereto in the
order in which they are approved by City.
2.3 Time is of the essence of this Agreement.
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SecantlT
1- Information Systems Department 2010
Appropriation #1202 -404; P.O. #21554- $6,000.00 21555- $875.00
Contract Not To Exceed $6,875.00
SECTION 3. CITY'S RESPONSIBILITIES
3.1 City shall provide such information as is reasonably necessary for Professional to understand the
Services requested.
3.2 City shall provide all data required for provision of Services. Professional may assume that all
data so provided is correct and complete.
3.3. City shall arrange for Professional to enter upon public and private property as reasonably required
for Professional to perform the Services.
3.4 City shall designate payment of the Services from City budget appropriation number 1202 -404
funds.
3.5 City shall designate the Mayor or his duly authorized representative to act on City's behalf on all
matters regarding the Services.
SECTION 4. PROFESSIONAL'S RESPONSIBILITIES
4.1 Professional shall perform the Services pursuant to the terms of this Agreement and within any
applicable time and cost estimate.
4.2 Professional shall coordinate with City its performance of the Services.
4.3 Professional shall provide the Services by following and applying at all times reasonable and
lawful standards as accepted in the industry.
SECTION 5. COMPENSATION
5.1 Professional estimates that the total price for the Services to be provided to City hereunder shall be
no more than Six Thousand Eight Hundred Seventy Five Dollars ($6,875.00) (the "Estimate
Professional shall submit an invoice to City no more than once every thirty (30) days for Services
provided City during the time period encompassed by such invoice. Invoices shall be submitted on
a form containing the same information as that contained on the Professional Services Invoice
attached hereto as Exhibit B, incorporated herein by this reference. City shall pay Professional for
all undisputed Services rendered and stated on such invoice within sixty (60) days from the date of
City's receipt of same.
5.2 Professional agrees not to provide any Services to City that would cause the total cost of same to
exceed the Estimate, without City's prior written consent.
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SecantlT
Information Systems Department 2010
Appropriation #1202 -404; P.O. #21554- $6,000.00 21555- $875.00
Contract Not To Exceed $6,875.00
SECTION 6. TERM
Unless otherwise terminated in accordance with the termination provisions set forth in Section 7.1
hereinbelow, this Agreement shall be in effect from the Effective Date through December 31,
2010, and shall, on the first day of each January thereafter, automatically renew for a period of one
(1) calendar year, unless otherwise agreed by the parties hereto.
SECTION 7. MISCELLANEOUS
7.1 Termination.
7.1.1 The obligation to provide all or any portion of the Services under this Agreement may be
terminated by City or Professional, without cause, upon thirty (30) days' notice.
7.1.2 The obligation to provide all or any portion of the Services under this Agreement may be
terminated by City, for cause, immediately upon Professional's receipt of City's "Notice
To Cease Services."
7.1.3 In the event of full or partial Agreement termination, and as full and complete
compensation hereunder, Professional shall be paid for all such Services rendered and
expenses incurred as of the date of termination that are not in dispute, except that such
payment amount shall not exceed the Estimate. Disputed compensation amounts shall be
resolved as allowed by law.
7.2 Binding Effect.
City and Professional, and their respective officers, officials, agents, partners and successors in
interest are bound to the other as to all Agreement terms, conditions and obligations.
7.3 No Third Party Beneficiaries.
Nothing contained herein shall be construed to give rights or benefits to anyone other than the
parties hereto.
7.4 Relationship.
The relationship of the parties hereto shall be as provided for in this Agreement, and neither
Professional nor any of its agents, employees or contractors are City employees. Professional shall
have the sole responsibility to pay to or for its agents, employees and contractors all statutory,
contractual and other benefits and /or obligations as they become due. Professional hereby warrants
and indemnifies City for and from any and all costs, fees, expenses and /or damages incurred by
City as a result of any claim for wages, benefits or otherwise by any agent, employee or contractor
of Professional regarding or related to the subject matter of this Agreement. This indemnification
obligation shall survive the termination of this Agreement.
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SecantlT
Information Systems Department 2010
Appropriation #1202 -404; P.O. #21554- $6,000.00 21555- $875.00
Contract Not To Exceed $6,875.00
7.5 Insurance.
Professional shall procure and maintain with an insurer licensed to do business in the State of
Indiana such insurance as is necessary for the protection of City and Professional from all claims
under workers' compensation, occupational disease and /or unemployment compensation acts,
because of errors and omissions, because of bodily injury, including, but not limited to, the
personal injury, sickness, disease, or death of any of Professional's employees, agents or
contractors and /or because of any injury to or destruction of property, including, but not limited to,
any loss of use resulting therefrom. The coverage amounts shall be no less than those amounts set
forth on attached Exhibit C. Such insurance policies shall not be canceled without thirty (30)
days' prior written notice to City.
7.6 Liens.
Professional shall not cause or permit the filing of any lien on any of City's property. In the event
such a lien is filed and Professional fails to remove it within ten (10) days after the date of filing,
City shall have the right to pay or bond over such lien at Professional's sole cost and expense.
7.7 Default.
In the event Professional: (a) repudiates, breaches or defaults under any of the terms or conditions
of this Agreement, including Professional's warranties; (b) fails to perform the Services as
specified; (c) fails to make progress so as to endanger timely and proper completion of the
Services and does not correct such failure or breach within five (5) business days after receipt of
notice from City specifying same; or (d) becomes insolvent, files, or has filed against it, a petition
for receivership, makes a general assignment for the benefit of creditors or dissolves, each such
event constituting an event of default hereunder, City shall have the right to terminate all or any
part of this Agreement, without liability to Professional and to exercise any other rights or
remedies available to it at law or in equity.
7.8 Government Compliance.
Professional agrees to comply with all laws, executive orders, rules and regulations applicable to
Professional's performance of its obligations under this Agreement, all relevant provisions of
which being hereby incorporated herein by this reference, to keep all of Professionals' required
professional licenses and certifications valid and current, and to indemnify and hold harmless City
from any and all losses, damages, costs, liabilities, damages, costs and attorney fees resulting from
any failure by Professional to do so. This indemnification obligation shall survive the termination
of this Agreement.
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SecantlT
Information Systems Department 2010
Appropriation #1202 -404; P.O. #21554- $6,000.00 21555- $875.00
Contract Not To Exceed $6,875.00
7.9 Indemnification.
Professional shall indemnify and hold harmless City and its officers, officials, employees and
agents from all losses, liabilities, claims, judgments and liens, including, but not limited to, all
damages, costs, expenses and attorney fees arising out of any intentional or negligent act or
omission of Professional and /or any of its employees, agents or contractors in the performance of
this Agreement. This indemnification obligation shall survive the termination of this Agreement.
7.10 Discrimination Prohibition.
Professional represents and warrants that it and each of its employees, agents and contractors shall
comply with all existing and future laws prohibiting discrimination against any employee,
applicant for employment and /or other person in the subcontracting of work and /or in the
performance of any Services contemplated by this Agreement with respect to hire, tenure, terms,
conditions or privileges of employment or any matter directly or indirectly related to employment,
subcontracting or work performance hereunder because of race, religion, color, sex, handicap,
national origin, ancestry, age, disabled veteran status or Vietnam era veteran status. This
indemnification obligation shall survive the termination of this Agreement.
7.11 Severability.
If any provision of this Agreement is held to be invalid, illegal or unenforceable by a court of
competent jurisdiction, that provision shall be stricken, and all other provisions of this Agreement
that can operate independently of same shall continue in full force and effect.
7.12 Notice.
Any notice, invoice, order or other correspondence required or allowed to be sent pursuant to this
Agreement shall be written and either hand delivered or sent by prepaid U.S. certified mail, return
receipt requested, addressed to the parties as follows:
CITY:
City of Carmel Douglas C. Haney
Department of Administration Carmel City Attorney
One Civic Square One Civic Square
Carmel, Indiana 46032 Carmel, Indiana 46032
ATTENTION:
PROFESSIONAL:
SecantIT
9465 Counselor Row, Suite 200
Indianapolis, Indiana 46240
ATTENTION: Vincent Taylor, President
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SecantlT
Information Systems Department 2010
Appropriation #1202 -404; P.O. #21554- $6,000.00 21555- $875.00
Contract Not To Exceed $6,875.00
Notwithstanding the above, City may orally provide to Professional any notice required or
permitted by this Agreement, provided that such notice shall also then be sent as required by this
paragraph within ten (10) business days from the date of such oral notice.
7.13 Effective Date.
The effective date "Effective Date of this Agreement shall be the date on which the last of the
parties hereto executes same.
7.14 Governing Law; Lawsuits.
This Agreement shall be governed by and construed in accordance with the laws of the State of
Indiana, except for its conflict of laws provisions, as well as by all ordinances and codes of the
City of Cannel, Indiana. The parties agree that, in the event a lawsuit is filed hereunder, they
waive any right to a jury trial they may have, agree to file such lawsuit in an appropriate court in
Hamilton County, Indiana only, and agree that such court is the appropriate venue for and has
jurisdiction over same.
7.15 Waiver.
Any delay or inaction on the part of either party in exercising or pursuing its rights and /or
remedies hereunder or under law shall not operate to waive any such rights and /or remedies nor in
any way affect the rights of such party to require such performance at any time thereafter.
7.16 Non Assignment.
Professional shall not assign or pledge this Agreement nor delegate its obligations hereunder
without City's prior written consent.
7.17 Entire Agreement.
This Agreement contains the entire agreement of and between the parties hereto with respect to the
subject matter hereof, and no prior agreement, understanding or representation pertaining to such
subject matter, written or oral, shall be effective for any purpose. No provision of this Agreement
may be amended, added to or subtracted from except by an agreement in writing signed by both
parties hereto and /or their respective successors in interest. To the extent any provision contained
in this Agreement conflicts with any provision contained in any exhibit attached hereto, the
provision contained in this Agreement shall prevail.
7.18 Representation and Warranties.
Each party hereto represents and warrants that it is authorized to enter into this Agreement and that
any person or entity executing this Agreement on behalf of such party has the authority to bind
such party or the party which they represent, as the case may be.
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SecantlT
Information Systems Department 2010
Appropriation #1202 -404; P.O. #21554- $6,000.00 21555- $875.00
Contract Not To Exceed $6,875.00
7.19 Headings.
All headings and sections of this Agreement are inserted for convenience only and do not form a
part of this Agreement nor limit, expand or otherwise alter the meaning of any provision hereof.
7.20 Advice of Counsel.
The parties warrant that they have read this Agreement and fully understand it, have had an
opportunity to obtain the advice and assistance of counsel throughout the negotiation of same, and
enter into same freely, voluntarily, and without any duress, undue influence or coercion.
7.21 Copyright.
City acknowledges that various materials which may be used and /or generated by Professional in
performance of Services, including fonns, job description formats, comprehensive position
questionnaire, compensation and classification plan and reports are copyrighted. City agrees that
all ownership rights and copyrights thereto lie with Professional, and City will use them solely for
and on behalf of its own operations. City agrees that it will take appropriate action with its
employees to satisfy its obligations with respect to use, copying, protection and security of
Professional's property.
7.22 Personnel.
Professional represents that it has, or will secure at its own expense, all personnel required in
performing the services under this agreement. Such personnel shall not be employees of or have
any contractual relationship with City. All of the services required hereunder will be performed
by Professional or under his supervision and all personnel engaged in the work shall be fully
qualified to perform such services.
7.23 Records and Inspections
Professional shall maintain full and accurate records with respect to all matters covered under this
agreement for three (3) years after the expiration or early termination of this agreement. City shall
have free access at all proper times to such records and the right to examine and audit the same
and to make transcripts there from, and to inspect all program data, documents, proceedings and
activities.
7.24 Accomplishment of Project
Professional shall commence, carry on, and complete the project with all practicable dispatch, in a
sound economical and efficient manner, in accordance with the provisions thereof and all
applicable laws. In accomplishing the project, Professional shall take such steps as are appropriate
to ensure that the work involved is properly coordinated with related work being carried on within
City's organization.
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SecantlT
Information Systems Department 2010
Appropriation #1202 -404; P.O. #21554- $6,000.00 21555- $875.00
Contract Not To Exceed OO
IN WITNESS WHEREOF, the parties hereto have made and executed this Agreement as follows:
CITY OF CARMEL, INDIANA SECANTIT
by and through its Board of Public
Works and Safety
BY: BY:
es Brainard, Presidin• Officer Authorized Signature CJ
Date:
t Printed Name: )i N� E ✓S 7 7 /z/L---
Mary Burke, Member Title:
Date:
FID /TIN: 7 2_0(.5
Lori S. on, Member SSN if Sole Proprietor:
Dat 7j"1 it0 Date:
ATTES
A if
D' na Cordray, IAM,4 lerk- Treasurer
ate: 7-7-10
]Z: \shared \Prof Svcs Goods Svcs ‘2010 Misc SECANTIT Professional Scrvices.dor 6]S /2010 1:21 PM] 8
Checkup
www.secantit.com
Statement of Work Virtu
10
Storage RE
Date: te 04/16/20
Pro J
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ciect Number: 001
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Statement of Work
This Statement of Work describes the project planned between SECANT IT and the City of Carmel "Client The
Statement of Work includes the following sections:
Confidentiality Statement of Work confidentiality agreement
Statement
C inf rm Contact information for authorized representatives of SECANT IT and
I A ;T; ,,"';',1.` Client involved in this project
Introduction 1 An overall description of the project
Servicces and i Describes the scope of the project
Deliverables 4r:
Esti S Required signing date, and estimated start and end dates for the project
Costs 4 Detailed project costs and estimated expenses
Project Assumptions SECANT IT assumptions for the project, including Client responsibilities,
cancellation and rescheduling and working hours
Pro Risks i Initial risks identified that may have an adverse affect on the project or the
quality of its deliverables
Terms and Conditions Contract terms that govern this Statement of Work
Sta W o r k, y Includes signatures and indicates mutual acceptance of this Statement of
Acceptances Work
E xh o A
1, Sample of a "Acknowledgment of Project Completion" form to be signed by
,1 Client as and /or after Services and Deliverables are completed
y
Exfibit,B Sample of a "Change Control Request" form used if changes in the project
g '1 h '5 not included this Statement of Work are required
2 1 Copyright 2010 Secant IT Proprietary and Confidential Statement of Work v2.0
L 99
�r. 1
Confidentiality Statement
This Statement of Work is proprietary and confidential to SECANT IT. This Statement of Work is provided in
reliance upon the recipient's agreement not to use or disclose the information except in connection with its
business dealings with SECANT IT. The recipient of this document agrees to inform its present and future
employees who receive or have access to the information contained in this document of its confidential nature,
and to instruct each employee that this Statement of Work is proprietary and confidential. The recipient of this
document agrees that it will not duplicate or permit others to duplicate any material contained herein except for its
own internal use. BY ACCEPTANCE OF THIS DOCUMENT, RECIPIENT AGREES TO BE BOUND BY THE
FOREGOING STATEMENT.
Contact Information
To assist SECANT IT in making this project successful, please provide the following contact and billing
information:
Client
Signature Authority: Terry N Crockett PM. or POC: Rebecca Chike
Title: Director of Information Systems Title: Applications Administrator
Voice: (317) 571 -2567 Voice: (317) 571 -2748
E -mail: TCrockett @carmel.in.gov E -mail: rchike @carmel.in.gov
Required if POs ar not issued,
Billing Contact: Other: ,4;
Voice: Voice:
E -mail: E -mail:
Required if POs are; Addressl
not issued
Address2:
Billing: Address: City: State: Zip:
Required if POs are
not issued a
Client Tracking
SECANT IT
Account Executive: PM or LC: Vincent Taylor
Voice: Voice: (317) 808 -4949 x9003
E -mail: E -mail: vincent.taylor @secantit.com
;s
Services /Practice Manager: Other:"
Voice: Voice:
E -mail: E -mail:
Project Manager (PM) or Point of Contact (POC)
Project Manager (PM) or Lead Consultant (LC)
Introduction
The Client has engaged Secant IT to perform a Storage Virtualization Upgrade. The Storage Virtualization
Upgrade will be implemented to meet the following objectives:
3 1 Copyright 2010 Secant IT Proprietary and Confidential Statement of Work v2.0
66EI IT C�
Upgrade DataCore storage installation to a supported version.
Upgrade virtual environment functionality.
Increased virtual machine performance.
Increase the ability to virtualize more servers and reduce utility costs.
Secant IT will perform this project over a period of 5 to 7 days. This Statement of Work is described in the
following phases:
Phase 1 (Implementation)
Phase 2 (Post Support)
Services and Deliverables
Phase 1 (Implementation)
a. Tasks and Approach
i. Install new VMware vCenter server.
ii. Move existing VMware ESX 3.5 servers to new vCenter server.
iii. Upgrade four existing VMware ESX3.5 servers to VMware vSphere 4.x.
iv. Upgrade VMware tools and virtual hardware on all virtual machines. (This will be
performed by City of Carmel personnel over time.)
v. Install new Datacore storage server.
vi. Install new SCSI controller existing Datacore storage server
vii. Rebuild existing Datacore storage server.
viii. Install and connect new disk enclosure.
ix. Reconfigured current storage paths on Datacore storage servers and VMware vSphere
servers.
x. Reconfigure Datacore mirroring paths on each Datacore server.
b. Deliverables
i. Four newly upgrade VMware vSphere 4.0 servers in a dual cluster configuration.
ii. Distributed SAN and Virtualization configuration
iii. Newer SAN technology
iv. New SAN node
Phase 2 (Post Support)
v. Troubleshoot and fix any connectivity, configuration and overall problems with newly
installed VMware servers.
vi. Remediate any problems that arise from SAN upgrade and ensure ongoing viability of
SAN.
Estimated Schedule
The following is an estimated project implementation schedule with the estimated cost(s).
4 1 Copyright 2010 Secant IT Proprietary and Confidential Statement of Work v2.0
FY. lT .Pcvk 10 f9
Estimated Start Date: To be determined
Estimated End Date: To be determined
Costs
The fees associated with this Statement of Work are shown in the following table:
Item" x" 4 Es ti m ate T ype Amours
s n A� t 'tiF h e ms; d t�< .;c�. ax
Install new VMware vCenter server (Up to 8 hours at an hourly rate of Not to Exceed $1,000.00
$125.00)
Move existing VMware servers to new vCenter server and install Not to Exceed $250.00
necessary upgrade utilities (2 hour at an hourly rate of $125.00)
Upgrade four existing VMware ESX3.5 (Up to 4 hours at an hourly rate
of $125.00) Not to Exceed $500.00
Install new Datacore storage server (Up to 10 hours at an hourly rate Not to Exceed $1,250.00
of $125.00)
Rebuild existing Datacore storage server (Up to 10 hours at an hourly Not to Exceed $1,250.00
rate of $125.00)
Install and connect new disk enclosure (Up to 4 hours at an hourly rate
of $125.00) Not to Exceed $500.00
Reconfigured current storage paths on Datacore storage servers and Not to Exceed $1,000.00
VMware vSphere servers (Up to 8 hours at an hourly rate of $125.00)
Reconfigure Datacore mirroring paths on each Datacore server (1 Not to Exceed $125.00
hour at an hourly rate of $125.00)
Post Deployment Support (Up to 8 hours at an hourly rate of $125.00) Not to Exceed $1,000.00
Total Cost (Not to Exceed) N/A $6,875.00
Estimate types may include Time Material, Fixed Fee, or Not to Exceed.
Hourly rate is based on normal business hours (Monday- Friday, 8am -5pm, and non holiday). Any work
performed outside this timeframe will be charged at an hourly rate of $150.00
Time and Materials If the services provided to the Client by SECANT IT are based upon Time and Material
charges for the activities outlined in this Statement of Work, the pricing contained is only an estimate and reflects
SECANT IT's understanding of the project definition as of the date of this Statement of Work.
Project Management
Appointing and making available a Project Manager (PM) to work with SECANT IT and all internal or external
resources for the duration of this project is recommended because of the complexity (length, resources, cost) of
this engagement. This PM would be responsible for but not limited to the following:
Serve as the central interface to the Client for all activities associated to the project with the Client's
designated Point of Contact (POC).
Developing and managing all activities and aspects of the Statement of Work as defined herein.
Providing the focal point for all communication and project implementation activities.
Managing project staffing, sub contractor and resource requirements.
Sourcing, coordinating and facilitating all resources required for the Project.
5 1 Copyright 2010 Secant IT Proprietary and Confidential Statement of Work v2.0
Representing SECANT IT during meetings, reviews, issue resolution, escalation, scope change approvals
and acceptance.
Providing and conducting regularly scheduled reports and reviews.
Reviewing and approving requested Schedule changes.
If Client declines project management then SECANT IT will assume that the client has a PM on staff and will
utilize that person for the project. If there is no PM on staff, SECANT IT requires an SECANT IT PM for the
project which will be billed accordingly to the project through a Change Control process. Refer to Project Change
Request Form in this Statement of Work.
ProjectManagement
Use SECANT IT Project Manager for the Project
Decline SECANT IT Project Management. Client has PM on
staff.
Project Assumptions
The Client will review this Statement of Work and verify that all areas pertaining to this Statement of Work are
included and indentified so that both parties understand the work to be performed.
The Client will appoint and make available a Project Manager (PM) or Point of Contact (POC) to work with
SECANT IT for the duration of this project. This person must have authority to act on behalf of the Client.
The Client will provide SECANT IT access to the appropriate facilities, systems, staff, and information
necessary to perform the services outlined in this Statement of Work and make available a knowledgeable
contact person to address questions. These resources will be provided on a schedule consistent with the
project timelines outlined in this Statement of Work.
Unless specifically enumerated in this Statement of Work, all licenses for hardware and software products
associated with this project must be purchased separately.
The Client will provide all necessary licensed software media, license keys, hardware and equipment required
to perform the services outlined in this Statement of Work (if applicable). Additional project costs associated
with delays in acquisition of these products will be the responsibility of the Client. SECANT IT will work with
the Client if issues occur related to acquisition of these products through a Change Control process. Refer to
Project Change Request Form in this Statement of Work.
The Client will provide adequate workspace, network connectivity, and power sources for SECANT IT at each
facility where services will be performed.
SECANT IT is not responsible for software bugs or undocumented problems that arise during the migration
and /or installation of any products. SECANT IT will work with the Client if issues occur related to software
bugs or undocumented problems through a Change Control process. Refer to Project Change Request Form
in this Statement of Work.
The Client is responsible for any CHARGES that may apply when calling for support during the project. In
some situations it is necessary to call the manufacture /vendor for support assistance.
The Client's existing network infrastructure, systems and applications associated to this project are in proper
working order and there are no issues that have not been defined in this "Project Assumptions" section which
may impact this project. SECANT IT will work with the Client if issues occur related to the network
infrastructure, systems and applications through a Change Control process. Refer to Project Change
Request Form in this Statement of Work.
6 I Copyright 2010 Secant IT Proprietary and Confidential Ea Statement of Work v2.0
E XHIBIT iVe Ca
SECANT IT staff involved in this project will be informed prior to any changes to the Client's existing network
infrastructure, systems and applications that may affect the timeframe, or completion of this project. SECANT
IT will work with the Client if changes occur related to the network infrastructure, systems and applications
that will impact the project through a Change Control process. Refer to Project Change Request Form in this
Statement of Work.
If there is a change in the scope of services or deliverables that are not defined in this Statement of Work, the
Client will approve and authorize all changes by signing the Project Change Request Form, prior to SECANT
IT initiating the change.
Customer may terminate this SOW at any time; however, all payment obligations of Customer incurred prior
to termination shall survive termination of this SOW and any Services fees shall be non refundable.
This project will be considered complete when all deliverables in the "Deliverables" sections of this Statement
of Work and associated Client signed Project Change Request Forms have been met.
The Client will complete Exhibit A (Acknowledgment of Completion and Acceptance Form) acknowledging
that SECANT IT completed all Services and Deliverables in accordance with this Statement of Work, and
Client has received and accepted the Services and Deliverables when finished.
Unless otherwise negotiated between the parties, SECANT IT will generally require two to three weeks lead
time to start a project. Requests for SECANT IT resources and schedules are managed by the Project
Manager and will be assigned based on mutual agreement, the skill set needed for the solution, and
availability of consultants possessing the required skill set.
Client is responsible for implementing recommendations, solutions, or suggestions proposed by SECANT IT
in the phase deliverables.
Project Risks
Project risks are characteristic, circumstance, or features of the project environment that may have an adverse
affect on the project or the quality of its deliverables. Known risks identified with this project have been included
below. A plan will be put into place to minimize or eliminate the impact of each risk to the project.
There may be some down time needed to implement changes to the iSCSI network.
There may be periods of slow response while servers are migrating from server to server.
Internal and external bandwidth limitations or restrictions can lead to poor network performance or
incomplete volume synchronizations between sites. (only applies to multi SAN implementation projects
using site to site iSCSI data replication)
Server migration strategies to the SAN could vary depending on hardware and software configurations of
a specific server. In some scenarios the client might need to purchase a 3 party solution to help with the
server to SAN migration.
Project may be delayed if backup and recovery, network connectivity, software installation or any other
unknown issues occur.
Terms and Conditions
SECANT IT and the client agree not to solicit directly or indirectly for employment or to employ any employee.
For emergency purposes only and with prior permission from the client, SECANT IT reserves the right to
recall SECANT IT employees deployed at the client's location. (Note: SECANT IT will incur all corresponding
expenses associated with this situation.)
The client will provide SECANT IT with ten (10) business days' notice prior to termination of this Statement of
Work.
All fees associated with this Statement of Work assume that work will be conducted during normal business
hours (Monday- Friday, 8am -5pm, and non holiday) unless otherwise noted.
7 1 Copyright 2010 Secant IT Proprietary and Confidential Statement of Wo v2.0
gg
tXHIBIT If
SECANT IT will invoice for services rendered during the project. The final invoice is due upon project
completion. Project completion occurs when deliverables are provided to and reviewed with the Client.
Payments to SECANT IT shall be payable within fifteen (15) days of receipt of invoice.
Client agrees to provide SECANT IT with a separate purchase order for the services described in this
Statement of Work. The parties expressly acknowledge that purchase order terms will not apply.
If Client DOES NOT ISSUE PURCHASE ORDERS FOR SERVICES, please initial here.
The signer of this Statement of Work must be an authorized Purchasing Agent, and the
Client Initial following information must be provided in the Client Information table on Page 3 of this
Statement of Work: Billing Contact, Billing Address, and Client Tracking Number.
If product is included in this Statement of Work and in the event the Client is required by law to have taxes
withhold, the Client agrees to provide SECANT IT all required receipts and documentation substantiating such
payment.
Statement of Work Acceptance Signatures
EACH OF THE PARTIES agrees to the terms of this Statement of Work and has caused this Statement of Work
to be executed by its duly authorized representative.
8 1 Copyright 2010 Secant IT Proprietary and Confidential Statement of Work v2.0
"EXHIBIT 9g�
Exhibit A:
Acknowledgment of Project Completion
`''t
ecantO
9ThPeeYa .G+;imdtechvdmyCo,ve3
as
Client Name City of Carmel Date' 04/16/2010
Project Manager Vincent Taylor Project 001
This acknowledges that SECANT IT has completed all Services and Deliverables in accordance with
this Statement of Work, and Client has received and accepted the Services and Deliverables.
Fr Acknowledgment
J! SE Client Dat
Deliverables 'Consultant. Initials
Four newly upgrade VMware vSphere 4.0 servers in a Vincent Taylor
dual cluster configuration
Distributed SAN and Virtualization configuration Vincent Taylor
Newer SAN technology Vincent Taylor
New SAN node Vincent Taylor
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Remarks
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ent Sigture
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9 I Copyright 2010 Secant IT Proprietary and Confidential Statement of oi 2.0
Upon project completion, a Project Closure meeting will be scheduled between the Client's Project Sponsor and
an SECANT IT representative to complete this form.
Exhibit B:
di, Project Change Request Form
ecantOt
Me! EkrAtssiTechloiNgorM
ellent.Name:
Submitter: ',.zo'•• sts,
-Project
I
The Client must approve and authorize all changes by signing the Project Change Request Form, prior
to SECANT IT initiating the change. If the Client agrees to the impact and additional cost of the change
request, the Client will sign the Change Request Form to indicate their approval of the Change Request
into the current approved project scope and Statement of Work for the project.
Acknowledgment
Client Date
Description of Change Required etC)!;,!--, Initials 1
[Enter each change that is not included in
original SOW here]
[Enter each change that is not included in
original SOW here]
[Enter each change that is not included in
original SOW here]
[Enter each change that is not included in
original SOW here]
Enter each change that is not included in
original SOW here]
C l ient ig
Sponsor)
10 1 Copyright 2010 Secant IT Proprietary and Confidential Statement f Work. v2.0
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